[Barry]

I don’t know of any examples ready rolled in Excel format but we can certainly leave this open and see if any members of the community can chime in. In principle though you should be able to set up a fairly straightforward grid with some relevant column headers (if this is geared toward making use of the CSV import feature).

Is there anything we can help with on that front, like providing you with a list of column header names that you couldn’t find in our user primer for the CSV importer?

Let us know!

[Barry]

Hi xfechx,

That’s unfortunate but we have seen a few cases of this recently and it has invariably been due to conflicts with other plugins or even certain themes. To bear this theory out, can I ask you to:

• Ensure The Events Calendar/Events Calendar PRO are up to date
• Deactivate all other plugins
• Switch to a default, unmodified theme such as Twenty Twelve
• At this point, visit the Settings → Permalinks screen (you need change nothing, visiting this screen is sufficient to “clear out” a number of stored rules and freshen things up)

Now test and see if you can access the single events. If you can, start reactivating everything else one-at-a-time and test at each stage to see if the problem has returned – this could help to isolate the source of the problem.

Thanks – let us know how you get on 🙂

[Barry]

(Slightly off topic, but I just wanted to say that is a fantastic looking site and some impressive work that you’ve done so far in customizing the calendar output.)

[Barry]

That is strange. If the number of events hasn’t changed drastically and no key settings have been altered – and additionally WordPress and your stack of plugins/theme haven’t changed, that does tend to suggest what’s different is something in the hosting environment.

Unfortunately, though we’d love to be able to, I just don’t think we can provide you with a snippet that will function as a cure-all for this.

[Barry]

Are those affected events recurring events, do you know? Generally speaking it is best to setup the post data as documented in the Codex rather than directly retrieving items from the array in the query result – certainly if you are using recurring events this is a good idea as otherwise (at this time) it is difficult for The Events Calendar/Events Calendar PRO to distinguish between instances of an event, since they all share a common post ID.

Is there a reason why you can’t use (and customize) the default upcoming event list?

[Barry]

OK, so one approach could be to ‘guard’ that code, something like:

if ( function_exists( 'tribe_is_community_my_events_page' ) && tribe_is_community_my_events_page() ) { /* ... */ }

I hope that helps – but since it is your own custom code, however, we’ll need to leave this one to you to resolve. If we can clarify anything else please just let us know 🙂

[Barry]

Thanks for sharing.

So yes, that is a current issue and one we hope to solve in our next release – unfortunately we are do a large degree at the mercy of the Facebook API and though our code is requesting a much larger image where appropriate (and no particular constraints on size are documented in the Facebook API documentation) this is the sort of size that is typically being returned.

If you can bear with us a little longer though you’ll hopefully see a change for the better in the next release.

[Barry]

Sounds like it could be a conflict arising from a clash between Javascript/CSS. Would it be possible for you to make .zip downloads for those plugins available (via Dropbox or some similar service – or just by uploading them to your WordPress site – then share the link privately) so we could take a quick look?

[Barry]

Apologies Michelle, that was a side-effect of some bugs with our forum tools. Let me re-post:
<div>

Hmm ok, that’s definitely strange.

It’s not something that is generally reported as an issue and usually there is some other cause (such as manual intervention in orders or manual order creation, or else a conflict). With that in mind could I ask you to complete the full troubleshooting steps:

• Deactivate all other plugins except for The Events Calendar, WooCommerce and WooCommerce Tickets
• Switch to a default and unmodified theme like Twenty Twelve
• Try to replicate under these conditions

We do appreciate this isn’t always ideal on a live site, so creating a fresh WP installation (perhaps in a subdirectory) can be a good way to go – in which case you could start with just our plugins/WooCommerce and see if you can replicate there.

Let us know!

</div>

[Barry]

OK, so it certainly sounds like a problem that is pretty specific in terms of affecting only this one installation … are you able to identify any differences at all between them – even minor version differences in terms of the activated plugins/theme/WordPress itself?

[Barry]

OK, so to help keep things organized and ensure we can help you and all our other customers as quickly as possible I would ask that you post your second issue as a new thread, now that the initial problem with map view has been resolved.

Please do take the time to repeat the basic troubleshooting steps before doing so (ie, disable all other plugins and switch to a default, unmodified theme) since as with the initial problem that can be a useful strategy in isolating conflicts.

Thanks!

[Barry]

I think possibly you’re misunderstanding – it’s suggesting to strip out that function, precisely because it does return an image already wrapped up within a link. The basic pattern to wrap up the thumbnail in a link that points to the single event page would be:

<a href="<?php echo tribe_get_event_link() ?>"><?php echo get_the_post_thumbnail() ?></a>

If you are not doing this from within the single event page (where of course that link would be redundant) you may need to pass in the event ID to both of those functions:

<a href="<?php echo tribe_get_event_link( $id ) ?>"><?php echo get_the_post_thumbnail( $id ) ?></a>

I hope that helps 🙂

[Barry]

It’s really difficult to answer a question like that – there are so many variables that could impact, from the php.ini file (which can change how PHP behaves and may be altered by the hosting provider without your knowledge – not that that is necessarily the case here) or updates and changes to other plugins/your theme or even to settings.

[Barry]

John: we’ll leave this open for a while longer in case any other information comes to light – as before though right now I’m struggling to think of other ways we can realistically help out with this one.

[Barry]

Hi Sean, you certainly could do something along those lines: that function also has a filter hook of the same name – tribe_events_before_html – so you could certainly set up a filter and add (or not add) additional text or imagery based on the context of the request. Please do check out the following resources:

• Themer’s Guide
• Tutorials
• Technical Docs

Does that clarify things at all?

[Author]

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