[Barry]

OK – in that case I’ll close this thread out – but please do feel free to create a new one at any time if you wish to revisit this (and potentially to avoid disruption perhaps we could troubleshoot on a test site instead).

Thanks again!

[Barry]

Yes, you should be able to customize that email. Our Themer’s Guide covers the basics in terms of safely overriding templates and the actual template you will be interested in here is community/email-template.php. Within that, try adding a bit of code like this:

<p>
	This submission came from:
	<?php esc_html_e( get_user_by( 'id', $post->post_author )->user_email ) ?>
</p>

Does that help?

[Barry]

Hi – yes there is!

Ultimately this comes down to adjusting the width and spacing that is initially applied to those elements. So playing with padding and margin properties is also going to be required here – but something like this would basically give you 4 columns:

#tribe-events-photo-events .vevent.tribe-events-photo-event { width: 20% }

You could follow the steps here and add the above rule to a custom tribe-events-pro.css stylesheet.

Does that help?

[Barry]

Hi!

You could for instance share the iCal URL with them – typically this is found at a URL something like:

example.com/events/ical

They could potentially then plug it in to their device or app of choice 🙂

Does that help?

[Barry]

Hi!

It’s often best to share code via Pastebin, Gist or some similar service – occasionally the forum, which unfortunately wasn’t really designed with sharing code in mind, can sometimes drop bits of code (so we’re never sure if we’re looking at the complete snippet or not).

• Looks like you need to add a post_type argument (set to TribeEvents::POSTTYPE or else ‘tribe_events’)
• You may want to set the orderby argument to event_date

Does that help at all? Unfortunately we can’t go in to too much depth with customization/integration issues like this one, but hopefully that gives you some ideas 🙂

[Barry]

OK – thanks!

Before we go any further, can I ask you to remove the caching drop-in and additionally follow any steps recommended by the caching plugin author to completely remove it?

What we find on occasion is that caching effects persist even after the plugin has been deactivated. Though on the face of it that doesn’t seem to add up in a situation where authenticated users are impacted but unauthenticated users are not, it’s not impossible that this is a factor.

(Are you also using the same or a similar caching set up on your live site?)

In a similar vein, can ManageWP be deactivated to give us a clean test environment?

[Barry]

Happy to help!

I’ll go ahead and close the thread out, but as ever feel free to create new ones if we can assist with anything else. Thanks again!

[Barry]

Definitely yes – you could in fact run the process backwards: simply set up a fresh WordPress installation (could be in a subdirectory in the same hosting environment) and start by adding only our plugins.

Set up some test data and see if you can replicate the issue you described initially – then, assuming you cannot, start adding all of the plugins and ultimately the same theme you have on the live site.

Is that possible here?

[Barry]

OK, so the problem is only for authenticated users?

Would it be possible to gain access (to your test site) as an admin user (from there I might additionally set up lower-level user accounts) in order to see this first hand, in case anything obvious presents itself?

If you’re happy to facilitate this you can share credentials via a private reply.

Thanks!

[Barry]

Excellent, glad that worked (and sorry it turned out to be a bit more arduous than would be ideal).

I’ll go ahead and close this thread but of course if we can help with anything else definitely let us know by opening new threads as needed  – one of the team will be only too happy to help.

Last but not least, though clearly you’ve hit a few wrinkles, we would nonetheless be interested in hearing your thoughts on The Events Calendar over on our plugin review page (if you have a moment to spare). Thanks again!

[Barry]

OK – so the first thing I notice is that you are using WordPress 3.5.2. Current releases of The Events Calendar (and all plugins in our events suite) are built for compatibility with WordPress 3.7 and upwards … and of course the current stable WordPress release is 3.9.1.

Would it be possible to upgrade your WordPress installation before we go any further?

[Barry]

I was looking at socialalerts.com/events: generally, unless a customer states otherwise, we assume the URL provided when a thread is opened relates to the site in question … and an upcoming events view is indeed visible there.

If that’s not the correct place to look at then it would be great if:

• You could provide a live URL that relates to this issue (ideally, the URL of an affected event)
• You could confirm the outcome of the troubleshooting steps outlined in my last reply

Thanks!

[Barry]

Hmm, strange. Before I go any further I’d love to check in as the original problem:

For example, “Parenting Journey for Fathers – English” shows the right dates here: http://parentingjourney.org/events/ (starts Sept. 17, 2014), but when I click on the title of the event, it takes me to here: http://parentingjourney.org/event/parenting-journey-for-fathers-english/2014-09-24/

Doesn’t seem to exist on your test site – I go straight to http://parenting.redblue.us/event/parenting-journey-for-fathers-english/2014-09-17/ which is the correct and expected behaviour, though you did note the problem had returned:

I tried reactivating then deactivating everything again, and the issue came right back, and this time with everything deactivated I can’t seem to get it to go away.

Since it seems to have resolved itself again, can you summarize if this was the result of further troubleshooting steps/if you hit upon a trigger or anything like that? Thanks!

[Barry]

Hi seanpaul13, sorry we missed your post.

Generally it’s best to create a new thread of your own rather than jumping into someone else’s – even if it seems very similar – and actually right now (unfortunately) our system doesn’t flag up thread as being in need of staff attention of someone other than the original poster “hijacks” things in this way.

Given that and given that it’s been quite a while since you posted I’m going to close this thread – but definitely feel free to create a new thread or threads if you still need assistance.

Thanks!

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

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