Filters Default State – always Open

[Marcy Lyons Gohen]

Since upgrading to 3.7, whether I check the Filters Default State of Closed or Open, they always appear open. I recall this option working in the previous version.

[Barry]

Hi!

I’m not sure what might have changed to cause this – certainly I don’t see the same thing locally and nor have I seen other users complaining of this.

Would it be possible to run through our standard troubleshooting steps?

• Please ensure The Events Calendar and Filter Bar are up-to-date
• Deactivate all other plugins
  • If you are using/were using caching plugins, please follow the author’s instructions on completely disabling these and merely deactivating them doesn’t guarantee that the effects of caching will stop immediately
• Switch to a fresh, unmodified copy of a default theme such as Twenty Thirteen
• Does the problem still occur?

Let’s say for the moment that solves the problem: the next step is to reactivate everything one-at-a-time, testing at each stage to see if and when the problem returns.

This is a great way of potentially isolating any conflicts … can you give that a go and let me know the results?

[Marcy Lyons Gohen]

This reply is private.

[Barry]

Yes, it works as expected for me locally (albeit it is sometimes necessary to clear the browser cache, since the filter state – either open or closed – can otherwise persist regardless of that setting, however this is expected behaviour).

[Marcy Lyons Gohen]

I set it to closed and cleared the cache, but it still displays as open. We’ve decided to let this go rather than do the troubleshooting steps with the theme and plugins, since we prefer the default state to be open anyway.

[Barry]

OK – in that case I’ll close this thread out – but please do feel free to create a new one at any time if you wish to revisit this (and potentially to avoid disruption perhaps we could troubleshoot on a test site instead).

Thanks again!

[Author]

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