[Barry]

Hi Paul,

It definitely sounds like there could be a conflict (that doesn’t necessarily mean your theme is doing anything wrong, though).

That said … I visited list view on your staging site and couldn’t immediately identify the problem you’ve described here. Mind point me in the right direction/sharing some steps to help me see the issue?

Thanks!

[Barry]

Hi Courtney,

I’m sorry to hear you’ve experienced difficulties.

To start with the deletion of events … this is actually the expected behaviour. When an event disappears from an iCal feed (and Google Calendar imports are just that), there’s actually not a really great and safe way for us to detect that a deletion took place.

On the other hand, your experience with changes not being pulled in doesn’t sound right. Are you able to share (by private reply if you prefer) some examples of any events that haven’t been updated on your site, along with the Google Calendar feed URL?

Thanks!

[Barry]

Hi April!

I’ll be happy to take a look at this — before I do, though, please note that while we always try to at least point you in the right direction if we can, we generally we do not provide in-depth support for custom code like you have written.

One thing I notice – looking at the code you shared here – is this sort of pattern:

function shortcode_eventvenue() {
  return tribe_get_venue( $postID );
}

However, $postID isn’t defined inside the function and is not passed in as a parameter, so it will never be set. Our helper functions such as tribe_get_venue() can work without that information (they assume you are referring to the current global post object), but it could be a source of warnings in your error log and confusion later on so I wanted to flag it 🙂

This echoes the shortcode only when viewing the list in calendar map mode. But when I call the [tribe_events view=”list” category=”barbecue”] for example, the shortcode is not displayed in excerpt.

I’m not sure I see the same thing, but I’m also not sure if I am replicating it correctly (it seems odd that you would place a shortcode for the event title in the event description… am I missing something and can you itemize the steps needed to replicate this issue)?

Thanks!

[Barry]

Interesting! Well, glad things are resolved.

I’ll go ahead and close this topic — but of course if you need more help please just open a new one and one of the tea will be only too happy to assist 🙂

[Barry]

Hi Antonio,

I’m sorry for the delay in responding first of all.

I’d love to clarify something … when you first set up this import (events on or after December 7) had that date already passed?

[Barry]

Happy to hear it — I’ll go ahead and close this topic, but of course please don’t hesitate to open new ones as needed if we can help with anything else 🙂

[Barry]

Great – thanks for confirming 🙂

[Barry]

Hi there Cindee!

By default (mostly for reasons relating to search engine optimization) we don’t link outside the populated range of months.

For example, if the earliest event on the calendar was in August 2017 and the furthest-in-the-future is April 2018 then you’ll find that month view won’t automatically let you “leave” that date range: this is entirely by design.

Looking at your upcoming events list, I believe that is exactly what’s happening here. Am I mistaken/do you have any events later than April 2018 – or do you simply wish to enable visitors to browse without any restrictions?

If the latter is what you’re seeking, you may be interested in the following knowledgebase article:

theeventscalendar.com/knowledgebase/add-nextprevious-links

Let me know if that helps/clarifies things!

[Barry]

Hi!

I think all you need here is to adjust the URL. Try infoactivat.com/prats/feed instead — does that work for you?

[Barry]

That’s certainly a pretty busy looking calendar.

I can’t access your system information – there seem to be problems with your WordPress installation not being able to connect to the database so I can only see the first page of month view which happens to have been cached already.

Assuming the lack of a database connection is temporary, here are some immediate steps you can look into:

• Login, visit Events ‣ Settings ‣ Display and enable month view caching —
  this is an additional layer of caching that would compliment the work your dedicated caching plugin is doing
• Delete as many events as you can! If you have lots of historic events and they aren’t important to the success of your site/generally go unseen by visitors, it could be worth purging them

Beyond that, it’s hard to do a thorough assessment because I can’t see just how many posts (that is, the total number of blog posts, pages, events and other post types) you have and don’t know what sort of traffic you are receiving … but it could be you’ve reached the point where you need to scale up in some way, perhaps to the next package your hosting provider offers that will give you more resources.

[Barry]

Looks like a nice end-goal!

Again, we can’t go into too much depth with this but I can at least highlight a possible “bear trap”.

By default a table is generated with one ticket per row. What might not be obvious is that extra (initially hidden) rows are used to accommodate the collection of additional attendee meta … I’m not sure if you use this functionality or not, however our code requires a very specific table layout for this.

If you do double on up on the number of tickets that display on each row this is definitely something to be mindful of (and if you happen to be using a third party developer to build out your proposed changes, it’s something to flag with them).

Good luck with the project 🙂

[Barry]

Sure thing Brett, we’ll follow up with you by email — thanks for reaching out 🙂

[Barry]

Hi Robyn,

I’m sorry to hear that 🙁

Are there any other specifics that Hostgator’s support team might have shared with your developer that you can forward to us?

Often, hosts are able to pinpoint specific database queries that are causing problems, for instance, which is really helpful on our end.

Beyond that, can you give me an approximate idea of how many events you currently have?

Thanks!

[Barry]

Hi @amf,

Great question!

I do need to note that the amount of support we can provide for customization work does tend to be limited — but I’d be happy to point you in the right direction if I can 🙂

To start with, are you discussing the frontend ticket form that displays on single event pages and are you already set up with a custom template override for wootickets/tickets.php … or are you tackling something different?

(I just want to be sure I’m understanding you correctly in the first instance … to that end if you have any mock-ups of what you are trying to achieve that you can upload or link to that would be great.)

Thanks!

[Barry]

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