[Barry]

OK: can you confirm that when you did your troubleshooting, plugins were turned off network-wide and that you simultaneously switched to a default theme (such as Twenty Fifteen)?

Is it possible for you to repeat those steps and – if you didn’t previously try this – “flush” the permalinks before reactivating anything (this is done quite simply by visiting the Settings → Permalinks screen – you don’t need to actually change anything).

[Barry]

That’s a possibility. If you remove those and reset the regular WordPress .htaccess file to its defaults (visiting the Settings → Permalinks should cause it to regenerate), does the problem still persist?

[Barry]

Hi Zachary,

Is it possible for you to share a URL where I can look at the problem and also check out any theme CSS that might be impacting?

Unfortunately the URL you provided when you created this topic doesn’t lead me to a page where I can see anything.

Thanks!

[Barry]

Absolutely!

However, we don’t provide technical support here in the pre-sales forum, so please do sign in (if you have a license for Filter Bar) and post on the appropriate premium forum – one of the team will then be only too happy to assist 🙂

(You should have received a login when you made your purchase – if you can’t locate this, you can easily reset the password here – just provide the email address you used when you bought the license.)

Thanks!

[Barry]

Hi Zachary,

This is definitely possible!

Please check out our Themer’s Guide first of all, which describes how to safely override and customize our plugin templates.

From there you will probably be interested in our modules/meta/details.php template – simply remove the following code:

<?php
echo tribe_get_event_categories(
	get_the_id(), array(
		'before'       => '',
		'sep'          => ', ',
		'after'        => '',
		'label'        => null, // An appropriate plural/singular label will be provided
		'label_before' => '<dt>',
		'label_after'  => '</dt>',
		'wrap_before'  => '<dd class="tribe-events-event-categories">',
		'wrap_after'   => '</dd>'
	)
);
?>

<?php echo tribe_meta_event_tags( __( 'Event Tags:', 'tribe-events-calendar' ), ', ', false ) ?>

Does that help?

[Barry]

Hi James,

Great question.

The first thing to look at here is our Themer’s Guide which covers the basic steps needed to safely override and customize our plugin templates.

In this case you will probably be interested in overridding the tickets/email.php template (actually found within The Events Calendar’s views directory, rather than within WooCommerce Tickets itself). Around lines 280-293 – depending on the version you are working with – you should see these lines:

<?php if ( ! empty( $header_img ) ) {
	$header_width = esc_attr( $header_img[1] );
	if ( $header_width > 580 ) {
		$header_width = 580;
	}
	?>
	<table border="0" cellpadding="0" cellspacing="0" width="100%">
		<tr>
			<td class="ticket-image" valign="top" align="left" width="100%" style="padding-bottom:15px !important;">
				<img src="<?php echo esc_attr( $header_img[0] ); ?>" width="<?php echo $header_width; ?>" alt="<?php echo esc_attr( $event->post_title ); ?>" style="border:0; outline:none; height:auto; max-width:100%; display:block;" />
			</td>
		</tr>
	</table>
<?php } ?>

Within your custom version, immediately prior to this section, you could add some code along these lines:

if ( empty( $header_img ) ) {
    $header_img = 'example.com/preferred-ticket-header.jpg';
}

This would then allocate an image URL of your choosing to the ticket header (but only if not specified for the event in question).

Does that help?

[Barry]

Hi Jay,

Sorry to hear you’ve had a less-than-ideal experience. Can you indicate how many events you currently have in the system and approximately how many of those are recurring?

I’m also interested to learn more about your hosting environment – can you link me to details of the hosting package you are using or else if it is a custom VPS/dedicated server environment provide a brief overview of your setup and how many sites it is home to?

Thanks!

[Barry]

No problem, I’m only sorry you’ve been impacted. We’re just testing a possible solution and will update you again as quickly as possible.

[Barry]

Thanks!

So at least some of those other plugins may be impacting – All 404 Redirect to Homepage in particular sounds like it might be the culprit. Can you try deactivating that/can you confirm you did indeed run through our standard troubleshooting steps already?

[Barry]

Does this knowledgebase article help?

theeventscalendar.com/knowledgebase/moving-the-ticket-form

[Barry]

Adding images to categories isn’t “natively” supported by WordPress – there do seem to be various plugins available to help with this that you might be worth checking out, though 🙂

[Barry]

I’m sorry for the difficulties Anne-Marie – we’re aware of this and are working on a fix as we speak – we’ll update you again as quickly as possible 🙂

[Barry]

I’m sorry you’re experiencing difficulties.

This appears to happen when running alongside the latest release of Easy Digital Downloads – we’re investigating and will update you again as soon as we can.

[Barry]

Ah, I see, so the missing conditionals (to support PRO and not just core) would be:

tribe_is_week()
tribe_is_photo()
tribe_is_map()

Does that help?

[Barry]

Hi Jamar,

Can you try simply “re-saving” the event without making any changes? That should hopefully correct the situation (ordinarily, we sohlud see a range at the top – but I suspect a known bug may be getting in the way here).

Does that help?

[Author]

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