[Barry]

Hi Sakshin.

Looks to me like there might be a PHP error at work since if you look at the HTML source for a single event it stops abruptly.

Are you using custom templates (inside an /events/ subdirectory) within your theme? If so, and you temporarily stop using these does that make any difference?

(You could test this quite simply by renaming the events directory within your theme to __events)

Thanks!

[Barry]

Hi Cathy!

The first thing to do is read up on our Themer’s Guide – we’ve also got a good tutorial on template overrides you might be interested in (if you haven’t already read these resources).

One approach you could try here is to modify your custom ecp-page-template.php template and add some logic at the top testing to see if a month view has been requested and, if so, loading whichever template you wish to use.

Some template tags you might be interested in here:

• tribe_is_month()
• get_template_part()

Does that help here?

[Barry]

* past the end date, I should have said!

[Barry]

Hi Alexis, can you link to an example of an event that is continuing past the start date? Also, though I see you tried deactivating other plugins, did you try switching back to a default theme such as Twenty Eleven at the same time?

For example, if an event occurs daily but the venue is closed every Tuesday, it would be nice to list the event as daily and tick a box that indicates a closed day so the event lists every day till the end date omitting Tuesday.

Further improvements to recurring event management are on the cards so stay tuned for some changes in a future release!

[Barry]

Hi Zoe, that’s strange.

It’s definitely possible that there is some “ghost” data in the system that is confusing the Eventbrite importer. If you visit Events > Trash are you able to recover anything that way?

[Barry]

Interesting: can I confirm that you tested this out with a default theme (like Twenty Eleven) and all non-Modern Tribe plugins deactivated simultaneously – can you also confirm that you are using version 2.0.9 of both The Events Calendar and Events Calendar PRO?

[Barry]

http://wordpress.org/extend/plugins/the-events-calendar-housekeeper/

[Barry]

OK, so I’ll now close this out but if you have any further questions or concerns please feel free to open a new thread or email us.

As a final note, The Events Calendar: Housekeeper is available in the WordPress directory and any future updates – and requests for support – ought to be made there.

Thanks 🙂

[Barry]

No problem – glad you’re all sorted here 🙂

[Barry]

* intuitively

[Barry]

Not at all, not all of the template files are named as intuitive as they might be. If I’m understanding you correctly, I think the template you are hoping to customize is:

events-advanced-list-load-widget-display.php

Does that help here?

[Barry]

Hi Keith: just to make sure we’re on the same track here, which tutorial were you reading – also, can you confirm which file this code http://pastebin.com/svrNU9AD belongs to (and where it is in the directory system – ie, within the plugin directory or within your theme’s events subdirectory)?

Thanks!

[Barry]

So you simply use tribe_get_cost() and pass in the post ID for the event:

$cost = tribe_get_cost(100); // Where 100 is the event ID

Does that help here?

[Barry]

Hi Nicole, I’m sorry to hear that you feel you didn’t get the support you needed on the first few occasions that you contacted us, but I do think it is a little unfair to say that you received “no help”.

Jonah replied to you here but got no further response and Joyce helped you here – and you told her everything was fixed.

If the server date time and also the WordPress date time settings are fine, can you run through our standard troubleshooting steps? Please:

• Ensure that all of your Modern Tribe plugins are up to date
• Deactivate any other plugins
• Switch to a default and unmodified theme such as Twenty Eleven
• Now test and see if the problem has been resolved

I appreciate you checked the relevant boxes when you created this ticket to indicate that you had run through these steps, but sometimes people make a mistake or do not follow those steps in their entirety, so I just wanted to double-check that one.

Thanks!

[Barry]

Hi Keith – the events directory should be within your actual theme, so:

themes/headway/events/

Regarding adding an image to the pro events widget, it’s difficult to know what might have gone wrong without being able to see either the URL or the code that you put together.

Even if the site is inaccessible, can you share code via Gist or Pastebin?

[Author]

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