[Andras]

Hi Henry,

Thanks for following up on my request.

I’d like to point out that according to our support policy we provide premium support for our plugins only through our premium forums here. Getting in touch with us through email for plugin support will likely redirect you back here and while not taking the case further, it is taking away time from our team members. Thanks for your understanding.

In the meantime I talked to Barry and he confirmed to me that he got in touch with you.

Again, we are actively looking into this issue and will try to ship a fix as soon as time allows. That will surely not be 3-4 days, but hopefully also not longer than 3-4 weeks. It is a complex issue that needs a lot of thought in order not to create further issues down the road.

Thanks for your patience and for hanging in there.

Cheers,
Andras

[Andras]

You’re very welcome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Ganna,

Thanks for getting in touch with us with your question. This styling likely comes from the theme you are using. Please note that customizations like this are normally beyond the scope of our support, but I should be able to help you with this one.

I checked the url you sent me but didn’t see the ticket / date form. Can you send me a url to a page that has it visible? Then I can take a look at the code and figure out a solution for you.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello Ted / Simon,

Sorry for the long pause in the reply. Nico is currently out and this thread went below the radar.

We are looking into the issue but at the moment unfortunately I cannot give you any fixed date when a fix will arrive for this. I ask for your further patience and thanks for your understanding.

Cheers,
Andras

[Andras]

Hello Ted and thanks for reaching out!

I’m sorry about the slow loading issue in the month view. This is a tricky one. Indeed it might be partially connected to the other issue you have referenced. The other part is that you have handling quite a number of events which can definitely impact your load time, just like when you have lots of blog posts to show.

Now I checked your month view, reloaded it couple of times and usually loaded within 6-7 seconds, I believe due to caching on the server side. (I switched of browser caching.)

This article might give you some insight and possibly some tips on what you can do:

Performance considerations

Let me know if you have further questions and I’ll do my best to help.

Cheers,
Andras

[Andras]

Hello Chris,

Thanks for reaching out with your question! Let me try to help you with this.

The data the is already saved in the database will not be deleted or changed.

However, if you change the fields that will affect what you will see on the attendee list and in the export.

If you remove a filed, that that will not be seen any more in the list / export.

If you change the label of a field or the type, the effect is similar or I believe even the same. That is because the identifier of the field is generated from the label.

So if you want easy access to all past data, than an export is definitely recommended.

Before changing anything I would also recommend a full database backup.

A workaround might be – though not tested – is rather adding new fields / options to the field and removing the “required” status. That way you still should see past data in the export.

Does this help?

Andras

[Andras]

You also might be interested in https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#event-list-shortcode

and could look at how that shortcode does it.

Or there is this third party plugin which might be of interest:

The Events Calendar Shortcode & Block

A.

[Andras]

Hello again,

A teammate was kind enough to take a look at the code as well. Here’s some more feedback that might help you move forward with this.

I noticed this at Line 10 of his shortcode: 'start_date' => date( 'YYY-mm-dd' ) . '00:00',

He’s missing a 4th “Y” in the YYYY

Also shouldn’t need the esc_sql() in the tax_query — WP_Query already knows how to handle it.

This article might give you some further info:

Using tribe_get_events

 

Here are two more codes to see a better/right way to add the ‘featured’ query.

https://gist.github.com/cliffordp/1b8c808efa4256ebcef2d8805f069595

https://gist.github.com/cliffordp/30ac2152a8264ef27235b46b7d16332d

Also, he could var_dump() or use Xdebug for $event_args before sending to tribe_get_events() to see what’s getting sent to WP_Query.

He could then var_dump( $events->request ); on the line after running tribe_get_events() (reference: https://ben.lobaugh.net/blog/45390/wordpress-how-to-view-the-sql-query-generated-by-wp_query)

Hope this helps!

Cheers,
Andras

[Andras]

I will need to pull in an extra set of eyes to take a look at this. Since this is beyond our regular scope of support and bugs and issues of the core plugins are our priority this might take a couple of days, so I ask for a bit of patience. Thanks!

Cheers,
Andras

[Andras]

Hi ent20,

You are right about that. That feature redirects users with the roles checked above, who try to access the admin dashboard. That doesn’t include however the community event submission page, as that is not part of the admin dashboard.

What you would like to achieve is not part of the feature set of our plugins. However, it can most probably be done with some custom development.

Customizations of this kind are beyond the scope of our support. If you need help for developing this then I’d be happy to share with you a list of freelancers who could help you out. Just let me know.

Cheers,
Andras

 

[Andras]

Hi Henry,

Thanks for pinging me. We are actively looking into the issue and considering it for our next Maintenance Release. It is on high priority at the moment.

I checked with the sales team and they didn’t find any email referencing your name or the email address linked to your account here. If you can share with me the contact details you used I can ping them directly to check and get back to you as soon as possible.

Cheers,
Andras

[Andras]

Hey Jo-Anne,

YOU NAILED IT!!! Congratulations! 🙂

Reg. the empty tags, yes, unfortunately they are there because only the text is removed.

You can try the following css snippet to minimize the height of those items:

.tribe-events-calendar td > div {
min-height: 0px !important;
}

No guarantee, but it did the work on my test site.

Andras

[Andras]

Hi Bryce,

Thanks for getting back to me on that. Meanwhile I also managed to get clarification on the upgrade.

As it says on the page you quoted “When you upgrade, your license will be valid for one year from the date of the upgrade.” So your personal license will not be valid any more, instead you will have a Business license for a year with a discounted price.

Let me explain in a bit more detail.

You likely purchased a personal license for $89.

Buying (not upgrading) a business license would cost you $149, which is is already a 46% discount vs. buying three personal licenses.

But since you are upgrading, you only need to pay the difference between the 2 licenses, which is $59.

So with the upgrade basically you are getting a Business license for a year for $59, which is a 60% (!) discount vs. buying a Business license and a 78% (!!!) discount vs. buying three separate licenses.

Now I’d say that’s a helluva deal you got there. 🙂

In the screenshot of the cart you sent me earlier I see a regular business license purchase AND and upgrade. You don’t need the regular purchase, so you can remove that from the cart.

Easiest is going to your license keys page and click on the “Upgrade to: Business” link. (screenshot)

I hope this clarifies. Please let me know if I can help you further.

Cheers,
Andras

[Andras]

Hello Barbara,

Thanks for getting back to me on that.

I’ll be waiting for the conflict testing results.

Meanwhile it would help us if you could do the following quick test:

Leave everything as it is, only switch off Event Aggregator under Events > Settings > Imports > Event Aggregator Control (https://cloudup.com/cMtAPdavRFz)

Does this make any difference? (I believe this you could do also on the live site as it will not affect what is shown only disables Event Aggregator until you switch it back.)

Thanks,
Andras

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