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This particular issue really stuck with me today. While working on a different CSV fix, I realized what is most likely giving you trouble here. Some web servers or CSV file creators can mis-apply the MIME type on a CSV file. WordPress itself won’t accept a CSV file with a MIME type other than text/csv, where it could easily be text/plaintext.
To address this, I’ve added a modification to our plugin that hooks in and expands the flexibility here. That should be available in an upcoming maintenance release.
If you are in need of this sooner, let me know and I can package up the fix as a temporary snippet/plugin for you.
That’s all you have to do. Thank you. I am looking into this bug and will get back to you as soon as I know more.
Denise,
I would have thought that the customized admin URL would not have caused this issue. Could you screenshot the exact error you are getting? I’m curious where in the process it is running afoul. Feel free to do that as a private reply if you’d prefer.
Another thing you might try, change the URL https://www.racinecountyeye.com/wp-admin/edit.php?page=aggregator&post_type=tribe_events&ea-fb-token=new to https://www.racinecountyeye.com/classified/edit.php?page=aggregator&post_type=tribe_events&ea-fb-token=new and see if that changes things.
Let us know if you make any progress and if not, I’m happy to help poke at this some more with you.
Hi Phil!
I think our Event Tickets Plus with Woocommerce solution could work really well for what you have described. You can check out this knowledgebase article that covers how our attendee features work.
As with anything, you might need to do some customization or theme-ing work to make it work exactly right with your site, but that’s typical with most solutions.
We have a 30-day refund policy, so I’d encourage you to grab a copy of Event Tickets Plus and give it a spin!
Gabriel,
I think you are experiencing a bug we currently have with our custom Attendee information. We are hoping to a have a resolution for this in our next maintenance release.
Since you shared a screenshot of a database, perhaps you can help me with something. To verify my suspicion, can you query the database for that same meta key, but also get the post types?
SELECT meta.*, p.post_type FROM wp_postmeta meta
JOIN wp_posts p ON meta.post_id=p.ID
WHERE meta_key = '_tribe_tickets_meta'
I suspect you’ll see a ‘shop_order’ entry that contains the missing meta, but no associated ‘tribe_wooticket’ entry that goes with the individual attendee. However, for the ones that are working correctly, you will see both of these entries.
If that is the case, I’m hopeful we’ll have a fix out for this soon.
Gabriel,
I think you are experiencing a bug we currently have with our custom Attendee information. We are hoping to a have a resolution for this in our next maintenance release.
Since you shared a screenshot of a database, perhaps you can help me with something. To verify my suspicion, can you query the database for that same meta key, but also get the post types?
SELECT meta.*, p.post_type FROM wp_postmeta meta
JOIN wp_posts p ON meta.post_id=p.ID
WHERE meta_key = '_tribe_tickets_meta'
I suspect you’ll see a ‘shop_order’ entry that contains the missing meta, but no associated ‘tribe_wooticket’ entry that goes with the individual attendee. However, for the ones that are working correctly, you will see both of these entries.
If that is the case, I’m hopeful we’ll have a fix out for this soon.
Joe – It appears that all your licenses are good until September/October, so no worries on that front.
I looked into the bug tickets Andras opened a few months ago and unfortunately they haven’t received any attention yet. I’m escalating the priority on those and we’ll see if a fix can be coordinated soon.
Nice work sleuthing down that bug Winfried!
In lucky coincidence, I am currently working on another semi-related bug fix in Event Aggregator in the same block of code. I’ll take a look at this and see if I can get a fix included in an upcoming maintenance release.
Hello again Pedro!
That certainly seems like odd behavior. Is this site running somewhere that I can see this happening? Feel free to respond in a private reply. 🙂
I noticed some oddities in the URLs for screenshots you shared. The first screenshots URL appears to be for month view, but as you stated and I witnessed, this is week view. In the second, the URL appears to be week view, but the view itself looks like photo view. I don’t think this is the key issue, but it does make me want to poke at the site a bit directly.
If this is not somewhere accessible, can you check if you have any JavaScript errors in your console?
In your other thread, I asked you to go through our guide for testing conflicts. If you go through that effort, it’d be worth taking a look at this during that testing as well.
Terje,
This is a curious issue for sure. Do you know what has changed since this worked previously? My initial guess is that some sort of caching is causing this to report the wrong information. Since you have a test site, could you walk through our Testing for conflicts guide so we can narrow down if this is an issue with our plugin directly or a conflict with either your theme or another plugin?
That information will put us on much better footing to help find a solution.
This appears to be a duplicate of https://theeventscalendar.com/support/forums/topic/shortcode-event-confirmations-returns-0-events/
I’m going to close this thread and respond to you over there.
Rhonda,
There are a handful of possible things that could be causing this. In short, the CSV file type is being restricted. This could be a conflicting plugin or specific security configuration on your site.
I found this blog post which gives a really nice walkthrough on how you might resolve the issue.
You could also step through our Testing for conflicts guide to try and identify what is specifically locking down this file type.
Please let us know if you succeed with either of these options or if you need some additional help figuring this out.
This issue is causing us a bit of trouble. There are certainly a large number of folks experiencing it, but not everyone. More troublesome, we are struggling to reproduce it.
With that in mind, the more information you can give us about your hosting environment the better. We need to figure out what exactly is causing this disruption. Ideally, if you could share your system information with us, that would be most helpful. This guide will help you do that, either automatically or manually is fine.
Our hope is to get a patch out for this as soon as we can identify the root cause.
