Attendee data not stored when using woocommerce

[dd]

Same. I meet same problem, I set the attendee information as my participant info, but it’s not showed at backend. Please solve.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/attendee-data-not-stored-when-using-woocommerce/

[Barbara]

Hi dd,

I have the same issue. See my thread here: https://theeventscalendar.com/support/forums/topic/custom-attendee-information-not-stored-anymore-since-latest-update/

I have tested a few things and have come to realize that this issue is likely caused by the 4.4.2 update. I have rolled all plugins back to versions before 4.4.2 and my issue is resolved (for now).

[Zach Tirrell]

This issue is causing us a bit of trouble. There are certainly a large number of folks experiencing it, but not everyone. More troublesome, we are struggling to reproduce it.

With that in mind, the more information you can give us about your hosting environment the better. We need to figure out what exactly is causing this disruption. Ideally, if you could share your system information with us, that would be most helpful. This guide will help you do that, either automatically or manually is fine.

Our hope is to get a patch out for this as soon as we can identify the root cause.

[dd]

Hi,

It’s sad to know the issue not been settled.Anyway, I’ve go to EVENT > HELP > tick :yes, automatically share my system….

So, and then? What is the next?

[Zach Tirrell]

That’s all you have to do. Thank you. I am looking into this bug and will get back to you as soon as I know more.

[dd]

Good luck to you and others who are having same issue.

Waiting for your good news!

[Barry]

Our apologies for the further delays on this one: we’re still working on this and of course will aim to post a further, more substantive announcement as soon as we can.

[Nico]

Hi there!

Just wanted to share with you that maintenance release 4.4.5 of our plugins is out, which includes a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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