"The ticket with ID XXXXXX has already been checked in."

[Robert Rainbow]

Hi guys,

I opened a support query a few months ago here:

"The ticket with ID XXXXXX has already been checked in."

And was told by András that the QR scanning issue where the user is supposedly already checked in was a bug, and would be resolved in a future update.

I have updated all plugins today, and am still having this issue. We are looking to launch our site soon, and at present are unable to check people in via QR reader as we don’t know whether their tickets are valid or not. Please can someone help us shed some light on this?

(Our license for one plugin expires tomorrow, and I will be purchasing a new license when it does – hopefully this doesn’t affect the handling of this ticket!)

Thanks,

[Robert Rainbow]

This reply is private.

[Zach Tirrell]

Joe – It appears that all your licenses are good until September/October, so no worries on that front.

I looked into the bug tickets Andras opened a few months ago and unfortunately they haven’t received any attention yet. I’m escalating the priority on those and we’ll see if a fix can be coordinated soon.

[Zach Tirrell]

I did some testing this morning and I am not seeing the same problem as you have reported. I suspect there may be something odd occurring with the specific QR code reader you are using vs the one I am using.

How are you scanning the QR codes? I’ll see if I can reproduce using the same method as you.

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should address some of the problems reported in this thread.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-4-event-tickets-4-4-4-premium-add-ons/

I hope this update helps!

If issues persist, open a new thread in the forums and be sure to include your site’s complete, un-edited “System Information” as per the instructions in this knowledgebase guide.

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts