[Cindy]

Thanks Cliff! That took us to where we needed to be. Hope your day goes well. Cindy

[Cindy]

That example, like all the others does not display full text which is not that much. And on the ones it does show full text paragraphs are smashed together, no bullets, no bold fonts, no hyperlinks, not able to use color. Just like you wrote about in your document from 6/16 when you explained that changes were made that has affected the appearance.

At this point I’m all good so take a look now. I just paid a Fiverr guy to fix it and in about a day he got it done by putting PHP code in the child theme. Says it won’t break again but if it does to let him know. Here is what he did so others that have same issues as me, have a solution. And if anyone needs help w/coding stuff I’ve included the name of the Fiverr guy because he rocked it!

logicdigger ( name of Fiverr guy)
You should you child theme to save changes from updates . we have edited theme -> tribe-events -> list -> single-event.php and theme -> tribe-events -> single-event.php

Yes in child theme you can find single-event.php

location 1 on avada child -> tribe-events -> list -> single-event.php
location 2 on avada child -> tribe-events -> single-event.php

Replace line number 68 code <?php // echo tribe_events_get_the_excerpt( null, wp_kses_allowed_html( ‘post’ ) ); ?>
with

<?php the_content(); ?>

in theme-> tribe-events->list-> single-events.php

its fixed no any css changes we have made

yes it will never break you can ping me if any issues in future – Warm regards

[Cindy]

I just found out from coder he won’t be able to work on this until tomorrow so hopeful you will be able to see what I’m talking about.

[Cindy]

I use the items view so they are all messed up. Every one of them.

You can see how my calendar is currently looking here at this link until the coder fixes them. He has said that will be done in a few hours.

http://footstepsofwisdom.com/events/?action=tribe_list&tribe_paged=1&tribe_event_display=list

After that you will have to use the screenshots that show that there are no paragraphs, hyperlinks, bolding, etc…

[Cindy]

Hey George,

I don’t know what you are talking about. I haven’t had 4.0 since the spring when TEC changes toasted the paragraphs, etc…

And I have and have had the most current version of WP.

Here is a link to screenshots showing that I’m updated and I’ve been updated: https://docs.google.com/document/d/1Ros3HM9hF9zNWIoSi4UTGmTPU6t7P1uAq_hLn_R6PsU/edit?usp=sharing

Here is the link that currently shows everything smashed together, frontend not showing hyperlink, etc…

I’m hoping that by tonight or tomorrow, the person I am now paying to fix the issue will have it looking correct. In case you don’t see this prior I’ve added screenshots of what there is now to the Google doc above.

[Cindy]

Hi George,

Thank-you for the reply. I have not had a chance to respond because I have been working on the 3rd rebuild of my website. You can read about what happened there in my December thread, but it happened when testing stuff of Geoff B.

My issues started with TEC 4.0. When I upgraded I lost the ability to have paragraphs, words bolded, hyperlinks, bullet points and longer excerpts. All of these were working perfectly and without code ( except to have longer excerpts and get rid of ‘Read more) Ever since the upgrade I have to return to Avada everytime TEC does an update.

I always come to ask for help from TEC first only to be told theme or plugin issue. Avada tells me it is TEC issue. But up until now, they have always worked with me because I get nowhere with TEC support on these issues. Now they have told me they wouldn’t keep doing this. They said this is a TEC issue, and if you don’t help me, then I need to hire a coder.

Up until recently, I have always believed it was an Avada issue. But I now know different. Other themes are having the same issues that are not being addressed. And I can’t blame Avada for getting tired of having to deal with the TEC issue over and over. And I can’t believe I’m the only one. Also reading the link to the post you sent me backed up what Avada has been saying.

In this link from May 11, 2016, Geoff saying that the issue is with Avada and their customization around the paragraphs. Then he says it has been fixed. https://theeventscalendar.com/support/forums/topic/note-updating-avada-4-0-2/
And then on June 8th, he says YAY to Theme Fusion for fixing it.

Now, I’m seeing your post dated 6/13/16 addressing the issues that I’m having. I tried to move my data into the excerpt meta box, but it did not bring over the hyperlink. Besides that, I import the data in and as soon as my new site is done I will be importing in over 800 events. ( I do curation.) Having to fix them manually would be nuts.

So I have found a possible solution provide by Avada dated 5/25/16:

” For the archive, there are no paragraphs being shown still, however that isn’t coming from the theme.

This is coming from the Events Calendar plugin.
They use the following function which strips out all tags, which is why the paragraphs will not be kept
The same happens on the Twenty Sixteen theme.
$excerpt = wp_trim_words( $excerpt, $excerpt_length, $excerpt_more

I have commented this out for now, so if you check the paragraphs should be shown.
I suggest contacting Events Calendar regarding that. ”

You can read a TEC thread that I started at that time here: https://theeventscalendar.com/support/forums/topic/updated-avada-to-and-now-my-calendar-looks-messed-up/

I think for the end user, it is nice to understand the root of the cause but at the end of the day, we just want it fixed. And when it gets broken after updates then the support staff should have workarounds to give to us like Avada has been doing for me. It is wrong that we have to keep paying someone to write code for basic formatting issues. I was reading that with this new TEC roll out it is all about having a beautiful calendar…or words to that affect. This looks like crap.

For now, I’m trying to find someone to do the code. I’m paying $89 / year for support and to not have this supported is upsetting. And at this point, I’m thinking of backing down to the free version since Avada supports it and the support has been better with Avada for TEC issues until this last round. Then I will spend my $89 on code writers. I would rather not do that. I would rather keep TEC support and get answers.

You can see how my calendar is currently looking here: http://footstepsofwisdom.com/events/?action=tribe_list&tribe_paged=1&tribe_event_display=list

This is an example of how it looked before TEC 4.0 and after each fix that Avada gave me:

Join Esther Hicks channel Abraham (a group of guides from a non-physical dimension) for a workshop. Each workshop is created from the energy and questions of those in attendance.

Abraham teaches “Science of Deliberate Creation”.

All questions are welcome.

Discover More: Abraham – Hicks (The “Discover more” is bolded and a different color. The “Abraham-Hicks” is the part that is hyperlinked)

I appreciate you reaching out to me and truly hope you will have news for me that will be welcome.

Kind regards,

Cindy Belz

[Cindy]

Part 2:

Between the Avada posts and TEC post I actually did a Zoom meeting with another TEC user. He is using Be Theme. He also wanted to have PARAGRAPHS AND SENTENCE SPACING! And he didn’t want to show “Learn More” and to be able to do hyperlinks within the Items Excerpts.

I was able to give him the CSS and PHP that Avada provided for me. And he got it to work! So this tells me several things:

1. Other people want the Items list to read correctly. The way it used to. I shared with him that you guys had that figured out at one point. And now that it is broken you are blaming it on the theme and not helping people.
2. Other people do not want the learn more button. They don’t need it there for whatever reasons.
3. They want hyperlinks to work in the excerpt, again like it used to.
4. He is using Be Theme so you can no longer blame Avada. Now I get to go back and apologize to pushing them to fix this issue saying it was their fault. Not happy with that. But it is the right thing to do.
5. That it is really sad and perhaps scary that people are asking me, the clueless one, how to fix stuff that TEC broke because again it used to work before you started adding the Basic version right into the themes. That makes this a bug.
6.There is nothing special about what I’ve been requesting. Other people want it also. These are such basic items and end users SHOULD NOT have to pay someone to do code for it and then have to keep paying someone every time you do an upgrade. That is an extra expense on top of the $90 I pay TEC every year for support. Your developers need to do the right thing and fix the code so all of the above once again works.

TEC does some really cool stuff and when it is working it is awesome. That is why I stick with it. Please fix what you broke so I don’t have to keep dealing with how crappy it looks until I get someone to help me. For the past year, this has been a concept, but I’m getting to talk all of this live in a month or so and this will really suck if it takes days to get help for the same issue, over and over again.

[Cindy]

Hi Anne Marie,

Here are the 3 things I had to do to fix this. Perhaps you have done a couple of them, but all three need to be done:

1. Set the date formation in your theme:
Go to ‘Settings’ under the “Dashboard” section. In my theme it is towards the bottom in the black menu bar to the left. Under Settings click on “General”. There you will see “Date Format”. Click here to read what the codes mean: https://codex.wordpress.org/Formatting_Date_and_Time

Figure out how you are doing your date and enter it into the “Custom Field” and then “Save Changes”

If you are a newbie and not sure what you are looking at with the date formation reply back to me.

2. Now you need to go to make sure the date setting is the same in your theme AND in TEC (The Events Calendar):
Click on “Events” in the same black menu bar, then “Settings” Towards the top you will see tabs saying: General, Display, etc. Click on “Display” and scroll down. Make sure you have the same “Date Formating” as you do in the General theme settings.

3. Next, you HAVE TO MAKE sure that how you actually ENTER the date into the CSV file is identical to what you just setup. Here is the kicker: You may have your spreadsheet setup to convert the way the data looks but that is NOT how it gets imported. It gets imported the way you entered it.

I hope this helps. I spent many hours figuring this out and it was extremely painful.

[Cindy]

Hi Geoff,

Thanks for the info on the license. We always figured we would have to buy two of everything.

Have a good weekend.

[Cindy]

Hey Geoff and Brook,

Brooks extra set of eyes paid off! Brook’s suggestion was spot on! Thank-you Brook!

Can one have a staging site w/o having to pay for two licenses of everything?

Geoff- I appreciate you handing this off and I hope you realize that I do know you were trying. We both missed the forest for the trees.

I have gathered info on the steps that I used to fix TEC and notes on how I managed to do the download incorrectly:
https://docs.google.com/document/d/1pnauJJJglvYKHbruzmTtnI11u3FBLul9cMWJ4LD5njg/edit?usp=sharing

I hope you both have a great weekend.

Kind regards,

Cindy

[Cindy]

This reply is private.

[Cindy]

This reply is private.

[Cindy]

Hi Geoff,

I did everything you suggested except work in a staging environment because I don’t have one. I went to a WP theme, removed all the custom coding (saved it to a doc) deactivated all plugins possible (I can’t deactivate stuff like Word fence, etc.) and not only did it NOT fix the issue, but when I went to restore back to Avada it is now trashed. All customization for everything is gone. (logo, etc..) The database backup does not have any theme stuff. When I added back in the CSS it no longer makes the TEC pages look correct:

1. All the paragraphs are missing
2. My ‘Discover more” is no longer showing up as separate line with hyperlink
3. It is an ugly color

All of the above Avada has helped me with. When I tried to get help from TEC it was a huge failure. I am told to go to the Themer guide. I should not be told that when paragraphs weren’t working, etc. Gratefully Avada support figured it out.

As you can tell I’m beyond frustrated and I still can’t import the City to the correct field despite removing the customization, other plugins and use a WP theme. At this point, I have a ticket with Avada for EVERYTHING but that because they have already told me that is a TEC issue.

I appreciate you have spent a lot of time trying to help me. But now I’m so far behind and have a bigger mess than before. Please escalate my case to someone that has an Avada theme and can do some trouble shooting.

Thank-you,
Cindy

[Cindy]

This reply is private.

[Cindy]

Actually, did you try this from my example INTO my website? Doing that might create the same issue that I’m getting.
Thanks

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