[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

There is a way to add additional emails to the ticket notifications, but it requires adding a snippet of code. The following is an example of how to add the Organizer to the email:

https://gist.github.com/vicskf/c807167bd0a89a13af7f9ad8d351d184

You would just add that code to your child theme’s functions.php or a functionality plugin.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Closing this as it is a duplicate post.

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Hi Jason!

Thanks for reaching out. I’m sorry to hear that you’re having issues with the events interface. I will try to help you get this sorted.

Regarding Select2: Our plugins use an older version of Select2 than some other plugin developers, and this has been known to create conflicts.

There is a snippet that has been helping with this issue, but what it does is to only enqueue the older version on events pages. It looks like you may be using ACF on the events admin pages, so I’m not sure if this will be a solution for you.


// Disable tribe select2 function when not in tribe admin screens
add_action( 'admin_enqueue_scripts', 'tribe_select2_conflict_fix', 11);
function tribe_select2_conflict_fix() {
$admin_helpers = Tribe__Admin__Helpers::instance();
if ( ! $admin_helpers->is_screen() ) {
wp_deregister_script( 'tribe-select2' );
}
}


As to your second problem with the tickets, I am not aware of any other reports of this. Do you have a staging site where we can troubleshoot the problem? Do you know specifically which plugin is causing the issue when you update to the latest version?

The first step in troubleshooting would be to update to the latest versions of all Events Calendar plugins. Then, temporarily switch to the twenty seventeen theme and disable all other plugins. If the issue still persists in this state, we can investigate further into why it is happening. If the issue is not present, it means that there is a plugin or theme conflict. To identify the source, you would then enable plugins one at a time until the problem returns.

There is a handy plugin for this, the Health Check Plugin. This will allow you to switch to the default theme and disable plugins for testing, but have it only affect the site for you, while your visitors see everything as normal.

Let me know if you are able to perform those steps, or if you have any questions about it.

Thanks,
Sky

[Sky]

Hi again,

You’re very welcome! I’m glad I was able to help with this.

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Great! I’m glad to hear that you got it sorted.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hello,

Awesome! So glad that worked for you.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hello,

Awesome! I’m glad you were able to get things sorted.

Please let us know if you have any issues or questions in the future.

Thanks,
Sky

[Sky]

Hi again,

Great! Glad that fixed your problem.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Hi there!

Thanks for reaching out! I’d be happy to help with your question.

When using the “full styles” in Events > Settings > Display, this top navigation bar is visible. If you use “Tribe Events Styles” for this setting, that navigation bar is hidden by default.

If you’d like to keep using “full styles” but hide that navigation, add the following CSS to your child theme or in the Customizer in “additional CSS”


.single-tribe_events #tribe-events-header {
display: none;
}


Hope that helps! Please let me know if you have any further questions about this.

Thanks,
Sky

[Sky]

Hi Jack!

Thanks for reaching out. I will try to help with your question.

Our plugins only work on WordPress websites, and therefore would not run on the Nation Builder platform. However, we do have a new service that brings the power of the Events Calendar to non-WordPress websites.

Check out https://loxi.io/ to find out more about it. If Nation Builder allows you to add code and integrate third party services, there’s a good chance Loxi might work with it!

Hope that helps!

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! Our team has been working with facebook to find a way to restore at least some of the functionality that was lost from Aggregator when facebook changed their API for accessing events. Unfortunately, things have been pretty slow going from the Facebook side of things.

For a temporary solution, you can export your events from Facebook, and manually import them using the Events import functionality. To learn about exporting events from facebook, check out this help page: https://www.facebook.com/help/work/897976446932009?helpref=hc_fnav

This should provide you with an ics file that can be imported into the Events Calendar.

Hope that helps! Please let me know if you have any other questions about this.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! I will try to help with your questions.

It’s hard to say if our plugins would work for your needs without knowing too much about the particulars. I have not heard of anyone using our products for a purpose like that, but that’s not to say it isn’t possible.

I can say that all of our plugins are built with extensibility in mind, making it possible for developers to customize just about every aspect of things.

We also offer a 30 day refund period on all of our premium plugins, so feel free to try them out to see if they will work for your needs firsthand. If you decide that they won’t do what you need, you can get a full refund.

Be sure to check out the product page for Event Tickets Plus to see all of the features of the plugin.

Hope that helps! Please let me know if you have any more questions about specific plugin features.

Thanks,
Sky

[Sky]

Hi there!

I’m sorry to hear that you’re having problems with the ticket stock displaying correctly. I will try to help get this sorted.

Can you provide a few more screenshots?

* What do you have set for Events > Settings > Tickets > “Stock Handling” ?
* For the event in question, can you show me the “attendees” admin page? Are the ticket purchases marked as “complete?”

Also, is there more than one ticket created for this event? If so, is the ticket stock sharing capacity?

Thanks,
Sky

[Author]

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