[Ronald Horne]

Hey Cliff:

This works beautifully. Now the question is: Can I set the Maximum quantity to only 1 per RSVP? What code would I add to achieve that and where would I put it?

Thanks again for all of your help on this.

Ron….

[Ronald Horne]

Hey Sky:

I think the piece I was missing was logging out and back in. I was both administrator and end-user at the time I was testing. Apparently the system was not able to update under that scenario.

Thanks so much for all your help.

Ron….

[Ronald Horne]

Hey Sky:

I thought that RSVPs could did not support “required” field sets. That was one reason I was not using them. It would be great news if I could use field sets AND be able to have registrants be able to cancel their RSVPs (I had another thread where I was trying to find a way for participants to be able to cancel/reschedule tickets. Cliff said the only way was to use RSVP). I will test this out over the weekend and let you know how it works. Is there anything else I should be aware of before proceeding?

Thank you so much for your help. You guys are fantastic over there at MT.

Ron….

[Ronald Horne]

Hey Cliff:

I think you are misunderstanding what I am trying to do. I would like to be able to have the people who have purchased tickets be able to cancel them on their own. These are not RSVPs. Is this possible?

Thanks for bearing with me on this.

Ron…

[Ronald Horne]

Hey Cliff:

I do not see that URL …/tickets anywhere. I have registered for an event and received the ticket, but nowhere on the ticket or on order confirmation is there a link for them to cancel ticket. Is there a setting I need to adjust to make this url appear?

Thanks for your help.

Ron…

[Ronald Horne]

Hey Cliff:

So my question now is, can users cancel tickets (not RSVPs) on their own? For example, if they had a conflict, we want THEM to be able to cancel/return the ticket, not need an administrator.

Thanks for all of your help on this.

Ron….

[Ronald Horne]

Hey Jaime:

Finally, it is working. The new file path that you sent was the correct one. I figured there had to be a directory or two before /wootickets. So the Knowledgebase article you first sent is wrong for both the file path and the JavaScript code. Neither of those worked. Please correct the knowledgebase so the next person that comes along can fix it relatively easily.

Thanks for sticking with me through all of this. This was a big trouble spot for client and we plan to launch site in a week or two.

I absolutely love Modern Tribe stuff when we get it working properly. In fact, I am starting another project with Calendar Pro and Tickets Plus soon.

Have a terrific evening.

Ron….

[Ronald Horne]

Hey Jaime:

Another new development. I took out the tickets.php from the child theme and added the code to the functions.php and that does not work either. Everything else in that functions.php file works fine. And anything outside of Events Tickets Plus in Woocommerce has a quantity of 1. It is just the Events Tickets that we cannot change the default quantity, no matter what method we try. I even disabled all plugins and switched to twenty-sixteen. Nothing. Do you think it could be the Field Sets which are driving the quantity defaults to “0”?

Would love to get to the bottom of this soon.

Ron….

[Ronald Horne]

Hey Jaime:

It just seems like the Themes directory (Child Theme) is not recognizing the code. Even when I copied the entire tickets.php file from the Plugins side to the Child theme side, it totally disabled everything (being able to order, etc.). That makes me think there is a directory issue here. Right now it is Themes/Child Theme/wootickets/tickets.php. Should there not be another directory in there somewhere? What was the directory sequence you used when you tested this and it worked?

Thanks again for sticking with me on this.

Ron…

[Ronald Horne]

Hey Jaime:

Please be sure to read my reply above, but I just wanted you to know that I deactivated all of the plugins except the Modern Tribe plugins and Woocommerce and switched to Theme Twenty-Sixteen. The problem persists. So I am hopeful that after reading the above post we might find a clue to what is going wrong.

Thanks for all of your help.

Ron….

[Ronald Horne]

Hey Jaime:

Thanks again for working with me on this. I will definitely run the tests again (disabling plugins, Themes, etc.). However, I really want to verify the process you used to test that worked and compare to what I have done that did not work.
Here is what I did:
I made a copy of the tickets.php file from /event-tickets-plus/src/views/wootickets/
After I downloaded the file, I changed the quantity- Here is that part of the downloaded tickets.php file:
is_sold_individually() ? 1 : $max_quantity;
$available = $ticket->available();

$input = woocommerce_quantity_input( array(
‘input_name’ => ‘quantity_’ . $ticket->ID,
‘input_value’ => 1,
‘min_value’ => 0,
‘max_value’ => $max_quantity,
), null, false );

$is_there_any_product_to_sell = true;
$disabled_attr = disabled(
I then created a new directory in my Child theme- /themes/afclearningchildtheme/wootickets
I placed the file I downloaded and changed into the above directory. (Remember, there is still the original tickets.php file in-/event-tickets-plus/src/views/wootickets/tickets.php . I did not remove that).

This is what I thought the knowledgebase article said to do, but wanted to verify with you.
However, after this did not work, I moved the entire tickets.php file out of the /event-tickets-plus/src/views/wootickets/ and into /themes/YOUR_THEME/wootickets. When I did that, any ability to order (Add to Cart) completely disappeared. This makes me wonder if there is a problem with the directory in the child theme? Should I have event-tickets-plus directory in the child theme as well?

I hope this makes sense.

Thanks again for helping out with this.

Ron….

[Ronald Horne]

Hey Jamie:

I followed the directions to the tee and it doesn’t seem to work. I tried sevel different things. I copied the .php file from the plugin to the wootickets in Child Theme, but that took away ALL of the ordering capability. Then I made a copy of the file with the new Minimum Quantity, but the quantity still remains at 0. Another problem that I am noticing it that, if they users don’t toggle the quantity to “1” the Add to Cart button is active and it takes them to cart, but it does not add the ticket to the cart, so they have to navigate back to event again, and then hopefully see that they have to toggle quantity and then field sets appear. I really was hoping this would work, but it did not. Can you help?

Ron….

[Ronald Horne]

Hey Jaime:

Yes, the code I was using is identical to the one in the link you sent. Just now, I adjusted everything to max quantity of “1”, under both the input value and the variation. But now, it defaults to quantity of 1 all around and takes away, completely, the Quantity adjustment toggle under Event Tickets Plus. So Now, without toggling the quantity the Field Sets will not appear. As I mentioned before, it appears it is required to toggle the quantity before the field sets appear. How can I make sure the field sets appear without toggling quantity? For us, the field sets are necessary prerequisites in order to register for the classes/get a ticket.

I really appreciate your help in this. Hope you are having a fabulous day.

Ron….

[Ronald Horne]

Hey Patricia:

I just found it very odd that the publish consistently failed with only “Events” checked, but worked beautifully when I checked “Post”. Everything seems to be showing up as it should on the website. I cannot understand what changed that would timeout the publish with only events checked.

Thanks for the advice on upping my max execution time. I will call GoDaddy here in a bit.

You guys are wonderful to work with. Thanks for your help.

Ron….

[Ronald Horne]

Hey Jaime:

Yes, I had to go in with FTP and physically delete the old folder. I then reinstalled using the plugin installer. everything came up as I had last left it. It did ask me to update Event Tickets Plus right after installing Event Tickets.

Thanks for all your help on this.

Ron….

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