[Nico]

Hi there Kieran,

Just wanted to share with you that a new maintenance release (for the Week of 1st May 2017) is out, including an improvement for WooCommerce orders refunds for events working with global stock 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-week-1st-may-2017/

Please let us know if we can help with anything else,
Best,
Nico

[Nico]

Hi there,

Just wanted to share with you that a new maintenance release (for the Week of 1st May 2017) is out, including a fix for this issue 🙂

Find out more about the release → https://theeventscalendar.com/maintenance-release-week-1st-may-2017/

Please update the plugins and let us know if the fix works for your site,
Best,
Nico

[Nico]

Excelente, I just tweak it a bit (although it was working on my end) and just send it for dev review. I will probably have it ready for tomorrow folks!

Thanks for the patience 🙂
Nico

[Nico]

Hi there Robert,

Thanks for the report! As soon as I noticed your thread I contact the dev team on this. After reviewing the code in the file, they concluded that there’s no harm in it’s code. It’s possibly a ‘false positive’ by the Quttera scanner. As an additional test I scanned the plugin files with WordFence (popular security scanner) and no such thread was highlighted.

I suggest you report this to the scanner authors,
Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Hi there Shamsi,

Thanks for reaching out to us and for the heads-up on the resolution of the issue 🙂

The code looks good! Great job!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Bradley,

Thanks for the heads-up on the resolution of the issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Chris / Dirk,

Thanks both for the feedback! Let me work a bit more on the snippet tomorrow and maybe have some colleagues test it before sending it back to you (in a public reply) to try it out.

We have logged a feature ticket for this to be done and included in the plugin at some point in the future.

I have been thinking of other solutions to temporarily bypass this issue. Is there a way to automatically export the customer codes, or the pages that have to be validated, to a database that a qr scanner can reference without the need for someone to be logged in? Only those who have the account with the database will be able to validate. This makes it so that information is not compromised even with all event codes in the database being seen by everyone.

You can export ticket codes from the attendee list report in the backend. I’m aware some of our clients do this and validate ticket with an offline scanner but I’m not sure how that works really 🙁

Hopefully I’ll be able to get a working snippet,
Best,
Nico

[Nico]

Hey Chris,

Sorry to hear about this, seems you are between a rock and a hard place. If you cannot switch to another theme or invest more time on this, then the refund is the way to go 🙁

I refunded the payment and you’ll see the funds back into your account in 5-10 business days. I left the plugin active so you can confirm this worked, if you receive any renewal emails you can safely ignore them.

Please let me know if everything goes well,
Best,
Nico

[Nico]

You are welcome Casper! I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Rob,

Thanks for reaching out to us and sorry to hear about this issue. We are aware of some issues with renewing and upgrading/downgrading a license and we are working to fix them.

In the meantime I adjusted your license manually (it’s the same key). Can you check if this works as expected on your site?

Thanks,
Nico

[Nico]

Hi Bradley,

Thanks for reaching out to us and sorry to hear about this issue. We are aware of some issues with renewing and upgrading/downgrading a license and we are working to fix them.

In the meantime I adjusted your license manually (it’s the same key). Can you check if this works as expected on your site?

Thanks,
Nico

[Nico]

Howdy Carly,

Welcome to our support forums and thanks for reaching out to us. I can help you here 🙂

As you say what seemed to be happening was that you ‘IP address domain’ was recorded as the site using the licenses. Now that you have your ‘actual domain’ configured, the plugin is saying ‘hey this license is already in use’, so I went ahead and disconnected the ‘IP domain’ from your licenses. You should now go into your site and re-save your licenses keys, so they are connected to the ‘new domain’.

Please let me know if this works for you,
Best,
Nico

[Nico]

Hi there Genevieve,

Thanks for reaching out to us! I can help you here 🙂

Seems that you have placed your Event Tickets Plus license key in the ‘Event Aggregator’ license input. Can you please confirm this or send a screnshot of your license page inside the plugin in a private reply for me to check?

Best,
Nico

[Nico]

Hi there Casper,

Thanks for getting in touch with us and for your interest in Event Aggregator 🙂

1. Is there a limit on the number of input streams that you can setup?

No, the limit is per imports per day. You can configure unlimited sources 🙂

2. Can imported events be held for moderation?

Yes, you can set the default status for imported events as Pending Review. This will give you the opportunity to moderate events content before making they publicly visible on your site.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi LittleBird,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

Just to give you a quick tip, you can change this in ‘WP-Admin > Settings > General > Time Format’.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.

Best,
Nico

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