downgraded license at renewal, not reflecting on site

[Rob Balucas]

just renewed a downgraded license, but still unable to reflect renewal on theeventscalendar.com OR the site urbankick.com

[Nico]

Hi Rob,

Thanks for reaching out to us and sorry to hear about this issue. We are aware of some issues with renewing and upgrading/downgrading a license and we are working to fix them.

In the meantime I adjusted your license manually (it’s the same key). Can you check if this works as expected on your site?

Thanks,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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