Sorry, key validation server is not available

[Christopher]

Hi — I just purchased Event Tickets Plus and I am receiving the following error when I try to add the key;
“Sorry, key validation server is not available.”

This error has been reoccurring for the past 5 hours. I need to get a ticketing platform in place by tomorrow. How can I get this to work?

Cheers!
– Chris

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-19/

[Nico]

Hi there Chris,

Thanks for getting in touch and sorry to hear about this issue. Let’s try to make this right…

Let me start by saying that the license key is not needed to use the plugin. Having a valid license key gives you access to support and automatic plugin updates but doesn’t modify how the plugin itself works.

Regarding the error, it might be a temporary error on the server not being available. But if you were getting the same message consistently I’d say it’s probably something else. Can you start by checking with your hosting company if they are blocking the access to our license validation server?

Please let me know about it,
Best,
Nico

[Christopher]

Hi Nico — So it appears that I had both Event Tickets and Event Tickets Plus installed not sure if that was the issue so I removed both plugins and reinstalled the Event Tickets Plus plugin only. But now, there is no sign of Event Tickets Plus in the Events->Settings and when I create an event, the ticketing section doesn’t exist either. WordPress said the install was successful yet, I cannot find any sign of the plugin other than in the plugins section of the admin panel.

Any suggestions?

At this point, I might need to abandon the plugin and go w/ something else.

[Nico]

Sorry to hear you are still struggling to set up the plugins 🙁

You actually need to install Event Tickets and Event Tickets Plus. Please review this getting started guide: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

If after reading the guide you have further issues just let me know about it. If that’s the case: Can you please tell me a bit more about the site and what you are using the plugins for? Are you using the plugins alongside The Events Calendar? This is not required but most of our customer use them together.

Best,
Nico

[Christopher]

Thanks Nico — I read through the install guide and have both plugins installed and while I can configure/add tickets on the event, I’m now having problems with the tickets displaying on the front end page. When you view the event in preview mode, there is no tickets on it.

[Christopher]

Upon further investigation, it appears that there is a conflict with my theme. If I switch to the TwentySixteen theme, it works fine — the tickets appear on the event page. I’ve enabled debugging but there is nothing in the debug.log. Do you have any suggestions on what else I can do to try and narrow down what the issue might be?

[Nico]

Thanks for following up Christopher. In these cases the best might be to contact the theme author and ask about it. Are you using a premium theme?

In the mean time you can try changing the value of this option ‘WP-Admin > Events > Settings > Display > Events Template’, and re-testing to see if this affects the front-end display of the tickets form. Is this a problem just for ‘preview’? I mean does it work well when the event is published?

Also, is the license validation error gone?

Best,
Nico

[Christopher]

HI Nico — I tried playing around with various page templates with no success. The tickets don’t appear in the published page either. The license validation is still a problem too. The theme designer is sadly no longer supporting the theme so I can’t go to them for help. At this point, I needed to go with another solution so that I can get tickets sold for the event.

Since I can’t get this to work on my site, can I get a refund?

Cheers!
– Chris

[Nico]

Hey Chris,

Sorry to hear about this, seems you are between a rock and a hard place. If you cannot switch to another theme or invest more time on this, then the refund is the way to go 🙁

I refunded the payment and you’ll see the funds back into your account in 5-10 business days. I left the plugin active so you can confirm this worked, if you receive any renewal emails you can safely ignore them.

Please let me know if everything goes well,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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