[Nico]

Thanks a lot Antoine 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Stephan,

You are welcome, and I’m sorry it took me a bit more time to find a work around this.

So you feel you are in a good spot on this? Of course the bug is logged and a fix for this will be included in the product -hopefully in the next release. But if you are ok for now I’ll go ahead and close out this thread, just want to confirm with you before doing so.

Best,
Nico

[Nico]

Hi Amie,

Thanks for following up on this once again!

Everything look fine in the system info of you site. I just have an observation on the timezone settings: as the feed contains events from New York (I guess this from the URL you shared), you should set the WordPress timezone to New York as well. Maybe that’s why you where seeing an offset on the events date/time. Specially if the events occurs near the end of the day, this can make them last two days instead of one.

Regarding the feed I need the ‘private iCal Address’ please check Step 2 in this link: https://theeventscalendar.com/knowledgebase/import-events-from-google-calendar/.

On the troubleshooting: I intend to make a test with ‘Pizza night’ events to see if they are importing in the correct date and time. If those events import correctly I can go ahead and import all the calendar to make sure we are in a good spot.

Please let me know about the feed URL so I can run this tests,
Best,
Nico

[Nico]

Hey Stephan,

Good news before the weekend 🙂

Taking a second look into what happens to the database after updating the event, I noticed that if you delete the row ‘_EventAllDay’ from the post meta table for the event this issue gets fixed. You can run a SQL query like this one to fix this for all imported events:


DELETE FROM wp_postmeta WHERE meta_key = '_EventAllDay' AND meta_value = 'no'


IMPORTANT: make a back-up of the wp_postmeta table before doing this! Also note that ‘wp_’ is the default table prefix in WordPress, but it might be different in your site.

Please let me know if the issue gets fixed after running the query,
Have a great weekend,
Nico

[Nico]

Howdy Jason,

Welcome to our support forums and thanks for reaching out to us. Also thanks you for troubleshooting this before posting. I’ll try to help you out getting this right!

I’m testing this locally but I’m not able to reproduce this. So let’s try to find out what’s happening in your case:

– Have you tried switching to TweentyFifteen -or other WordPress default- theme?
– Are you using the Countdown widget included in our plugin or is it some other plugin or custom countdown?

Please let me know about these follow-up questions,
Have a great weekend,
Nico

[Nico]

Hey Florian,

Thanks for clarifying this for me I think I get you now 🙂

To add the button ‘Warenkorb’ to the list widget you’ll need to perform a template override of said widget. I’ll outline the steps to do so below, but please make sure to read our Themer’s guide first. Here we go:

– Create the following folder structure ‘tribe-events/pro/widgets/modules/’ in your theme folder located at ‘wp-content/themes/your_theme/’.
– Make a copy of the file ‘wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php’.
– Drop the copied file into the ‘modules’ folder you just created in your theme.
– Edit the copy of ‘single-event.php’ to add the button.

Regarding the single event view, the process would be the same but the file you need to copy is ‘wp-content/plugins/the-events-calendar/src/views/single-event.php’ and drop the copy to ‘wp-content/themes/your_theme/tribe-events/’. Once in place edit the copy of the file and add the button.

Please let me know if you can manage to add the buttons to both files,
Have a great weekend,
Nico

[Nico]

Hi Mark,

Thanks for reaching out to us! I’ll help you out on this…

While you can define the exact order of how events appear in the calendar, you can use the ‘Sticky in Month View’ option -https://cloudup.com/ctQ1Z59sxDe- to make sure that said event is displayed on top of the others.

Please let me know if this is what you where looking for,
Best,
Nico

[Nico]

Hey Amie,

Thanks for following up on this!

Let’s do something: before you try to re-import the events once again, I’ll make sure everything is set up correctly and that event duplication is not happening! I’ll test this in my local install before moving forward if that’s ok with you. To do so, I’ll need:

– The URL to the iCal feed – this article describes how to get it: https://theeventscalendar.com/knowledgebase/import-events-from-google-calendar/.
– Your system information: https://theeventscalendar.com/knowledgebase/sharing-sys-info/.

With that information I’ll try to import the ‘Pizza Night’ events series and make sure there’s no undesired duplication upon re-import as well.

Thanks,
Nico

[Nico]

Hey Min,

Thanks for the detailed follow-up, I can totally get your point now!

I’ve dug a bit into this, and I can confirm that unfortunately product variations are not supported in WooTickets 🙁

Due to the ‘complexity’ of this use case I think that the best option is to go ahead and use product variations with WooCommerce instead of using WooTickets. Product attributes aren’t supported as well and they don’t let you change the product price anyway.

I can’t even imagine the struggle of just being mother and run a business at the same time. So don’t worry about it!

If you think WooTickets won’t be useful this time, you can request a refund to support /at/ theeventscalendar /dot/ com. If you do so include the ‘invoice’ email that was sent when you made the purchase and mention that the reason you are requesting this is ‘WooTickets doesn’t support product variations which is needed in the project’ and include a link to this thread. That should make things go faster 🙂

Please let me know if there’s anything else I can help you with,
Have a great weekend,
Nico

[Nico]

Hey @laughmasters,

Thanks for following up on this, and for confirming that you are actually running the most update versions of the plugins.

Following your set up I was able to reproduce this bug, so I’ll log in this information in the Bug ticket so the dev team can take a look at it. For now the best might be to ‘Trash’ the event instance that should be excluded, that should do the trick.

I don’t think that a fix for this will be included in the upcoming release as all tickets are already in QA, but I’m mostly sure this will be addressed in the ‘next release’ (Not the one we’re about to ship, the next one).

Please let me know if trashing the instance works for now,
Best,
Nico

[Nico]

Hey Phil,

Thanks for following-up on this, and for your feedback about the ‘demo’ site – I’ll make sure to bring it up when we chat we the team next time.

Regarding photo view, it looks pretty much the same as in the demo site – take a look at the screenshot section in the Events Calendar Pro product page. Of course the event needs to have a ‘featured image’ set, if not it will be listed but without the photo.

Please let me know if I can help you out with anything else and thanks for the feedback once again,
Hope to see you on board as a customer soon,
Have a great weekend,
Nico

[Nico]

Hey James,

Stocked to help you out 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Have a great weekend,
Nico

[Nico]

Hi Michelle,

Thanks for following up with the feed URL! Hopefully I could import it successfully on my local install, so let’s try the following…

Make sure the URL has the ‘@’ char escaped like this ‘%40’, this issue was reported by another user just a couple of days ago. If after checking this the import is still failing please try to download the file from the URL and import the file instead of the feed.

Please let me know if this fixes the issue,
Best,
Nico

[Nico]

Hi Stephan,

Thanks for following! I’ve tried a couple of things one of the dev suggested but could make it work without updating. I think 350 events is surely a big amount, I’ll take a second look at this tomorrow and see if I’m able to find a workaround although I cannot promise I will.

Thanks for your patience on this,
Best,
Nico

[Nico]

Hi James,

Thanks for reaching out to us! Unfortunately there is no hook to prevent this notice, but you can add a CSS snippet to hide it:


#ticket_form .tribe_sectionheader .warning {
display: none;
}


If you want to implement it via ‘functions.php’ file, you can do so like this:

function remove_tribe_woo_notice()
{
wp_add_inline_style( 'wp-admin', '#ticket_form .tribe_sectionheader .warning { display: none; }' );
}
add_action('admin_enqueue_scripts', 'remove_tribe_woo_notice');


Please let me know if you can make this work,
Best,
Nico

[Author]

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