Countdown breaks on single event page

[Jason Cowart]

We have updated all plugins, followed all of the prompts for issues (i.e. “The page ‘Events’ uses the ‘/events’ slug: the Events Calendar plugin will show its calendar in place of the page.”), and deactivated all other unrelated plugins, however, we are still unable to fix the issue with the countdown. Only on a single event page, it does not work. On every other page, it works perfectly.

We are unable to ascertain why. You help is appreciated.

[Nico]

Howdy Jason,

Welcome to our support forums and thanks for reaching out to us. Also thanks you for troubleshooting this before posting. I’ll try to help you out getting this right!

I’m testing this locally but I’m not able to reproduce this. So let’s try to find out what’s happening in your case:

– Have you tried switching to TweentyFifteen -or other WordPress default- theme?
– Are you using the Countdown widget included in our plugin or is it some other plugin or custom countdown?

Please let me know about these follow-up questions,
Have a great weekend,
Nico

[Jason Cowart]

Yes we have switched themes, as I noted in my original post (it was a checkbox option in the original post).

Please follow this link and you will see that the countdown at the top of the page is not working. The countdown is a part of the events calendar system. http://www.clctyler.com/events/couples-date-night-2/

Also, click to another page (i.e. get connected) and you will see that the countdown works fine on those pages. The issue is isolated to the single event post pages.

• This reply was modified 10 years, 6 months ago by Jason Cowart.

[Nico]

Hi Jason,

Thanks for following up on this! Sorry for the delay on my reply, this was incorrectly marked as waiting for your feedback so it was out of my radar until now.

Reviewing your site I notice you are using this theme: http://themeforest.net/item/church-and-events-responsive-wordpress-theme/7028545 and the countdown seems to be integrated with the theme itself. I also note there’s a javascript error present in the browser console when viewing a ‘Single Event Page’, that might be causing the countdown to fail. Maybe you can disable the plugin generating the error (wp-masonry-layout-pro) and checking if this is solved.

Yes we have switched themes, as I noted in my original post

Thanks for confirming this! Was the countdown widget visible when using default theme and no other plugins active? Was it working?

I’ll continue to help on this one, but Have you tried to contact the theme author on this? It sounds like a theme related issue.

Please let me know,
Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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