[Nico]

Hi there Phil,

Thanks for reaching out and also for your interest in Community Events. I’ll try to clarify a bit:

In the demo, after submitting a Community Event, the “View” link takes the user back to the main calendar. I don’t know if this is done because the event is awaiting approval…

In fact that’s the default behavior for ‘Pending approval’ events. If events are set to be published right away that link would take you to the ‘single event page’. I get you point about pending approval events, if that’s the case of your site you can always add a note or hide the link in there via CSS.

Regarding the icon and the look-n-feel of ‘My Events’ section this is how it’s displayed in TweentyFifteen default WordPress theme: https://cloudup.com/cL2D5RhSFOo – A clock icon works better than the paper one, I agree with you again! The icons have an ‘alt’ property in place so if you leave the mouse hover it will show the status name – not fancy at all I guess, but again this could be customized to fit the user needs.

The demo site is an example of how things can look with a bit of customization, we’ve chatting with the team about setting up a plain TweentyFifteen demo as well not to incorrectly set users expectations regarding the design of the plugin front-end. Do you think that might be a good idea?

Please let me know if you have any follow-up questions on this,
Best,
Nico

[Nico]

Hi Florian,

Thanks for reaching out on this! I’ll try to help you out on this.

I’m not sure about what “Warenkorb” is (‘Shopping’ when translated with Google Translate), I guess what you are trying to do here is to add a button to buy a ticket right away from the events listing in the homepage?

If that’s the case what should happen if the event has different tickets for sale? Is that possible in your site? It will require a bit of customization but I guess it’s possible. A much more simple approach would be to link the ‘Buy’ button to the tickets section of the event. Do you think that could work as well?

Please let me know if I’m getting this right in the first place,
Thanks,
Nico

[Nico]

Hi there @laughmasters,

Thanks for reporting this, we’ve heard about this feature not working as expected from a couple of folks as well. A fix for this was shipped in the past maintenance release -3.12.1-, Can you confirm the site is running the latest versions of our plugins?

If this is still happening after updating, please try to create the rule again and re-save the event. If that doesn’t help either I might have to re-open this issue and include your case there.

Please let me know about it,
Best,
Nico

[Nico]

Howdy Kimberlee,

Welcome to our support forums and thanks for reaching out to us. Hopefully I can help you with this!

First of all I’m not sure about the widget your ‘website guy’ mentioned. Anyway, the simplest way to achieve this would be to add a ‘logged in’ check in the default events template (a page that holds all event related view). To achieve this you’ll need to perform a template override of said template, I’ll outline the process to do so below but be sure to check our Themer’s guide for details on the process. Here we go:

– Make sure the calendar is using ‘Default Events Template’ in ‘WP-Admin > Events > Settings > Display > Events template’.
– Create a folder named ‘tribe-events’ in you theme folder ‘wp-content/themes/your_theme/’.
– Make a copy of the file ‘default-template.php’ located at ‘wp-content/plugins/the-events-calendar/src/views/’.
– Drop the copied file into the ‘tribe-events’ folder you just created in your theme.
– Edit the copy of ‘default-template.php’ like shown below:


...
if ( ! defined( 'ABSPATH' ) ) {
die( '-1' );
}

// add these lines
if ( !is_user_logged_in() ) {
wp_redirect( wp_login_url( get_permalink() ) );
exit;
}

get_header();
...


That should prevent non-logged in users to view any page of the calendar and will automatically redirect them to the login page.

Please let me know if you can manage to implement this tweak,
Best,
Nico

[Nico]

Howdy Min,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you out on this!

If you where planning to use the product variations for the different ticket types, I guess to correct way to do so would be to add different ticket types to the event as you later mention. I’m not sure if product variations are compatible with tickets -not a WooCommerce expert myself- Can you describe a bit what you where planning to use them for?

Regarding the limit of tickets per customer, there’s no built in feature for that but what you can do here is limit the purchase via front-end. You can perform a template override of the tickets form -be sure to check our Themer’s guide for details on how to do this- and replace the tickets amount selectors for radio buttons or something similar. You can also check if there are products in the cart before allowing the user to add a ticket.

Please let me know if the tickets form customization sounds like something that could work for you – I can outline the steps to achieve that,
Best,
Nico

[Nico]

Hi Amie,

Thanks for reaching out to us, and really sorry to hear you are not having a good experience with our plugins so far. Let me try to revert this situation…

1) First, I have imported all my events and they are organized by category. When all said and done, there were over 4,000 events!

The plugin is designed to prevent event duplication when you re import the same iCal feed or .ics file. If this didn’t work as expected you might be hitting a bug here. Can you describe the steps to reproduce this? Were you performing a recurring import?

2) Come to find out, your plugin duplicated many of the same events. I have spent hours reading your website and there is nothing that tells me about this issue except one post from back in 2012.

iCal importer is our newest plugin, just released a couple of months ago. This is the reason why you couldn’t find much related threads or documentation. Regarding your comment on the lack of knowledge base articles, I can feel you there: https://theeventscalendar.com/knowledgebase-category/ical-importer/ – we have just 3 articles so far. If you are up to it, I would like to hear any suggestions for upcoming articles on iCal importer you might have.

3) Now I have over 1,000 events that need to be deleted. There is NOTHING that tells me how I delete an entire category of events without having to manually delete events in the WP admin interface.

There are a couple of plugins that might help you with ‘Bulk deleting’ in WordPress. I haven’t tried any myself, but Bulk Delete looks like an appropriate option for this case, you can delete by custom post type (events) and by custom taxonomy (event categories).

4) So far, your plugin has brought me nothing but headaches and wasted hours of my time. It would be kind of you to at least offer chat support. Thank you!

Again, I’m sorry for the poor experience you are having with iCal importer. Unfortunately our premium forum is the only channel for support we offer at the time. We do our best to set customer’s expectations about the type of support we provide. If there is something you saw or read that suggested we provide other channels for support, please let us know so that we can prevent any other miscommunication in the future.

All this said, if you -and/or your client- are not happy with our product we can also process a refund for your order (within 30 days of purchase). We would be sad to see you part, but of course it won’t be fair to chain you to a product you are not happy with.

Please let me know about this, and I hope to help you revert this initial bad experience here,
Best,
Nico

[Nico]

Howdy Michelle,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear you are hitting this issue, I’ll try to help you out with it!

Can you share the URL to download the file or the feed URL with me so I can try this locally? You can mark your reply as private if you don’t want it to be publicly visible.

Also are you exporting it from Google Calendar directly?

Best,
Nico

[Nico]

Hey Antoine,

Glad to hear this is solved! And yes, you are right this seems to be something worth ticketing.

Do you mind sharing the URL to the feed in a private reply so I can attach it to the ticket as a ‘real user case’ sample ?

Please let me know if that is possible, if not don’t worry 🙂
Best,
Nico

[Nico]

Hi Robin,

I totally agree with you on this! You are welcome to suggest it as a feature in The Events Calendar user voice page – that’s the place where we gather feedback from our community regarding new features.

Thanks,
Nico

[Nico]

Hey Tyler,

Thanks for reaching out to us on this. Unfortunately this is not possible out of the box 🙁

That being said, this sounds achievable but crafting that customization would be out of the support we can provide here. A bit of patience and a fair knowledge of how re-write rules work in WordPress might be a good starting point if you are into getting it done. Sorry not to have a better answer this time!

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Thanks Nadia 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Cristina,

Thanks for reporting this. Hopefully this is a known bug, at this point the fix is ready and ‘pending release’. It will be included in the upcoming maintenance release, which if everything goes as expected will be out really soon.

Please let me know if you can hold on a bit until this is out, the other option is downgrade the plugins to version 3.11 where this was working as expected.

Best,
Nico

[Nico]

Hi Anthony,

Thanks for your patience on this, and don’t worry your claim here is legit 🙂

Hopefully I think I found the problem with the iCal feed! Your events don’t have UID defined, from what I’ve tested adding the UID property fixes the issue – take a look at the UID specification.


BEGIN:VEVENT
UID:[email protected]
DTSTAMP:20150930T211558
...


Please let me know if adding the UID to event entries fixes this,
Best,
Nico

[Nico]

Hey Stephan,

Just finished doing some more tests on this, but couldn’t find what causing this unexpected behavior. I’ve logged it as a Bug in our product backlog, and yes a fix for this won’t be available very soon.

I’ve pinged the dev on this, but not sure if a temporary fix will be possible. Looking at the generated post_meta entries everything looks solid, so not clue on my end.

If we are not talking about lot’s of events maybe you can manage to update them manually after import?

Please let me know if manual update is a valid option or not at all,
Best,
Nico

[Nico]

Hi Antoine,

Thanks for following up once again on this!

The import type needs to be set to ‘iCal feed’ in fact, but not sure why the URL returns a not valid message. Can you share it with me?

Thanks,
Nico

PS: you can mark you reply as private if you don’t want the link to be publicly visible.

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