[Nico]

Hi Sofia,

Thanks for reaching out and sorry to hear about this issue.

I’ve tried to reproduce this on my local install (with default WordPress theme and no other plugins active), but it seems to be working fine for me (https://cloudup.com/cqXPawJQLWm).

Are there any particular steps to reproduce this? Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

Hey Adam,

Thanks for reaching out to us on this… I’ve took a look at the site and reproduced the issue with the steps provided. But I guess this is more a usability issue, because if I ‘collapse filters’ after selecting the category I can indeed see the events filtered by category in the calendar. I guess this is the way it works…

Can you check if this is correct? I’m mostly sure there’s a ticket in our backlog to change this behavior as other users reported this in the past.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Leslie,

Thanks for getting in touch and sorry to hear about this issue.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

You can always downgrade to a past version of the plugin, check out how to do so: Downgrading a plugin to a past version.

Please let me know about it,
Best,
Nico

[Nico]

Hey Gabba,

Thanks for reaching out to us! ‘ll help you here…

I guess what’s happening here is that tickets are not showing once the event has started. Depending your timezone settings this can be a bit off the actual time in your country.

You can check the configured timezone of the site in: WP-Admin > Settings > General > Timezone and adjust it there.

Do you think this is what’s happening?

Best,
Nico

[Nico]

Glad to hear Ziad 🙂

Do you mind posting a short note about the solution? Surely other users will benefit from this in the future…

Thanks,
Nico

[Nico]

Hey Jenna,

Some time has passed without a reply, so I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey CJ,

Some time has passed without a reply, so I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey @smscmarketing,

Sorry, I’m just seeing your latest reply. Thanks for updating and sharing your work around… I haven’t heard of any similar issues, but I’ll check with the rest of the team on Moday to see if anyone have stumbled upon a similar one.

Have a great weekend,
Nico

[Nico]

Hi there @smscmarketing,

Thanks for reporting this and for going the extra mile troubleshooting the issue…

Testing this locally with default theme and latest versions of the plugins (4.1.1) I can confirm the view switching with ‘classes’ slug is working fine.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

If that doesn’t help please try to change the slug to ‘Classes’ and then set the view to List View and Save Changes. After that, try re-setting the desired views and Save Changes again. Does that help?

Please let me know about it,
Best,
Nico

[Nico]

Hi Mike,

Thanks a lot for the detailed report on this issue and sorry to hear about it 🙁

From which version are you trying to update? Have you tried to do a progressive update (3.10 > 3.12 > 4.0 > 4.1 > 4.1.1)? Also which plugins are you updating?

I’m not sure about the technical details on this, but if needed I can share this with someone on the dev team…

Please let me know about it,
Best,
Nico

[Nico]

Hi Chris and Tom,

Thanks for letting us know this is still an issue. I was out most of the week, so I’m just catching up with 4.1.1 release notes and indeed I cannot find the DST fix in there… Most probably it has been delayed due to time constrains. I’ll ping the dev team on this and give you a heads up here.

Sorry for the delay on the fix, as I informed earlier this was planned to be included in the first maintenance release (4.1.1), I’ll do my best to push this forward once I get more information on it.

I’ll keep you posted,
Best,
Nico

[Nico]

PS: it should be included in the system information but please provide a link to the front-end of the site please.

[Nico]

Hi Ziad,

Thanks for following up and sorry to hear this is still an issue for you 🙁

Let’s get some basic troubleshooting done:

• Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
• It would be great if you could share your system information with me so I can check if everything looks right on that end.

If you are not using the latest version of the plugins, please update the plugins before doing the test…

Hope we can nail this one soon,
Best,
Nico

[Nico]

Laura,

Thanks for the patience here…

Well I’ve investigated a bit more on the override, and noticed a filter was added (tribe_events_ical_importer_overwrite_existing_events) which lets you decide whether events should be overwritten or not. By default is set to not overwrite (I thought it was the opposite, shame on me). So you won’t have problems with the venue or other fields to be updated. This behaviour can be change by adding the following snippet to the site’s theme functions.php:


/* Allow events to be overwritten on iCal import */
add_filter( 'tribe_events_ical_importer_overwrite_existing_events', '__return_true' );


As far as I could test all fields will be updated / overwritten.

Regarding the array issue can you please point me to a specific feed / event so I can check on that? I’ve imported events from 3 feeds and opened up various of them (most of them container webminar in the title) but all of them have a Venue assigned. If this is still not fixed maybe I can create a snippet to avoid the hassle for now…

Have a great weekend,
Nico

[Nico]

Hey Nathan,

I gave this a couple of more tries (in different image formats), but it seems to be a limitation of the EB API 🙁

What I found is that the images in the description (uploaded in the WYSIWYG editor in EventBrite) get to WordPress description at full size. Depending on your single event design this might help you solve this issue.

Please let me know if there’s anything else I can do for you,
Best,
Nico

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