Hi there Leslie,
Thanks for getting in touch and sorry to hear about this issue.
Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.
You can always downgrade to a past version of the plugin, check out how to do so: Downgrading a plugin to a past version.
Please let me know about it,
Best,
Nico