[Nico]

Thanks for the heads-up Derek! Be sure to test this after the update to version 4.2 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi there Erin,

Thanks for getting in touch with us! This looks a bit strange and indeed it’s not the default behavior when The Events Calendar and The Events Calendar PRO are installed. My guess is one of the menus might be added by the theme or by another plugin.

• Do both links take you to the same page?
• Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
• If you disable PRO, Does the second menu goes away?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Brandi,

Thanks for reaching out to us! Interesting question, but indeed I think it’s a WooCommerce question not much related to our product. Once the ticket is added to the cart the flow is managed by WooCommerce including coupons, payment, etc. So reaching out to them should be the way to go.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Howdy Shahzad,

Welcome to our support forums and thanks for reaching out to us. Let’s see what’s happening here…

I see you marked as this was tested for conflicts, Can you confirm this testing? Did you see any difference?

If you have a local copy of the site you perform a directory search for the TribeEvents string.

Hopefully deactivating the plugins one by one and switching theme to a default WordPress one should help narrowing this down.

Best,
Nico

[Nico]

Hi there @siriusly,

Thanks for reaching out! I’ll help you with this…

You can change those labels using the snippet in this knowledge base article: Change the wording of any bit of text or string. Also there a super handy plugin called Say What? that provides a GUI to do this.

Please let me know if you can make it work or if you still need help,
Best,
Nico

[Nico]

Howdy Peter,

Welcome to our support forums and thanks for reaching out to us. I’ll help you getting this right 🙂

I guess the default status for submitted events might be set to Pending Review. You can change this in WP-Admin > Events > Settings > Community > Default status for submitted events, take a look: https://cloudup.com/c_nZ4QDaXhs

Please let me know if this does the trick,
Best,
Nico

[Nico]

Hi Emilie,

Thanks for reachign out and sorry to hear about this issue. I’l help you getting this right.

It was codded to display the higher price and it worked well for a while.

Are you referring to a custom code snippet to make it work this way? If so can you please follow-up with the code?

Also, can you please follow-up with a link to the event in your site where I can see this?

Best,
Nico

[Nico]

That’s great Ted!

Please keep me posted on this,
Best,
Nico

[Nico]

Gracias por la respuesta Andrés! Revisando mi post anterior la ruta no era la correcta, te pido disculpas por el error.

La ruta correcta al archivo es: /wp-content/plugins/event-tickets/src/views/tickets/email.php. Para poder customizarlo deberias crear una copia en la carpeta de tu theme (o child theme) activo: /wp-content/themes/THEME_ACTIVO/tribe-events/tickets/email.php. Una ves que la copia este en su lugar, vas a poder editarla y deberias ver los cambios al enviar el mail.

Saludos,
Nico

[Nico]

Howdy Matt,

Welcome to our support forums and thanks for reaching out to us. Let’s take a look at this issue.

At first sight i think we might be facing a bug here, seems that all occurrences for the same day are getting the same permalink. I couldn’t find this logged in our backlog but I’ll recheck with the rest of the team.

To confirm this can you please send a screenshot of the recurrence settings in the admin for this event? I’ll try to recreate this locally and make sure it has nothing to do with timezone or other settings.

Please let me know about it,
Best,
Nico

[Nico]

Hi Rob,

Thanks for reaching out and for using our products 🙂

With Community Tickets you will be able to do split payments, so yes it’s possible to get the money directly to the organizer. Please check out the following articles for more details on this: New User Primer Community Tickets and Configuring Community Tickets.

Please let me know if you still have any questions after reading the guides,
Best,
Nico

[Nico]

Hi Marc,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

Give this snippet a try instead:

https://gist.github.com/elimn/c47fb3e65d437c2479bd

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will assist you.

Best,
Nico

[Nico]

Hi there @samuelblackstone,

Thanks for getting in touch with us! I’ll help you here…

I guess some metadata is not present when you save the event, and it’s generated when you manually update the event in the back-end. Can you follow-up with the code you are using to insert the event? I’ll take a look, but my guess is some metadata might be missing there.

Please let me know about it,
Best,
Nico

[Nico]

Hi Josh,

Thanks for reaching out to us, with this interesting question!

Basically there’s no way to active this kind of filter. Our Filter Bar add-on, activates a time filter (https://cloudup.com/cL1xHozD924) but I’m not sure if this is what you are looking for.

While you could create a new custom taxonomy for that I’m not sure that the best approach unless you are grouping events in general terms like filter bar does (morning, afternoon, etc). But of course it’s a valid solution. Creating a term for each hour range in the day (8-9, 9-10, 10-11, etc) might work, but it doesn’t sound practical.

Please let me know if the FilterBar solution works for you or you feel it’s an overkill for this,
Best,
Nico

[Author]

Posts