[Nico]

Thanks for following up Jeremiah!

As you marked this as resolved, I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Glad to hear Manuela!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Jake,

Thanks for following-up, for keeping the thread updated and also for sharing the solution for other users to benefit from it 🙂

Glad to read you could get this sorted! We always recommend start with a complete testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins, as you state.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Emily,

Thanks for reaching out to us! I can help you getting this right…

Our plugin uses the WordPress function get_the_post_thumbnail, with thumbnail size medium. The sizes of the thumbnails are defined in WP-Admin > Settings > Media. The croping/resizing might be related to the size/proportion of the uploaded image, Can you check on that and compare with other uploaded iamges?

Please let know about it,
Best,
Nico

[Nico]

Hi @adventuresneo,

Thanks for reaching out to us on this! I could found the ticket Josh logged based on the report on th thread you mention, but I see it still has no date (or release version) set. I’ve added your thread in the ticket and bumped the issue priority. Unfortunately this won’t be included in the upcoming releases 4.1.4 (coming out hopefully today) nor 4.2 (major/feature releases don’t include bug fixes), but I guess it will be addressed in 4.2.1 although I cannot confirm this yet.

I’ll keep you posted.

Best,
Nico

[Nico]

Hey Manuela,

Glad to help you out on this thread as well 🙂

To modify how tickets are displayed you’ll need to create a template override (check out out themer’s guide for more details on this) of the file: wp-content/plugins/event-tickets/src/views/tickets/rsvp.php. Once the copy of the file is placed in your theme (wp-content/themes/you-active-theme/tribe-events/tickets/rsvp.php), you can modify the html for the tickets form (description is printed at line 77).

Please let me know if you can make it work,
Best,
Nico

[Nico]

Howdy Manuela,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

To achieve this you can use a version of the snippet in this article: Change the wording of any bit of text or string. Just paste the code below in your theme (or chidl theme) functions.php file and it should the trick for you:


/**
* Change translations in Event Tickets
*/
function tribe_custom_theme_text ( $translations, $text, $domain ) {

$custom_text = array(
'Send RSVP confirmation to:' => 'Enviar RSVP a:',
'Full Name' => 'Nombre Completo',
);

if((strpos($domain, 'event-tickets') === 0 ) && array_key_exists($text, $custom_text) ) {
$text = $custom_text[$text];
}

return $text;
}
add_filter('gettext', 'tribe_custom_theme_text', 20, 3);


You can also use the Say What? plugin to change translations via GUI.

Please let me know if this works for you,
Best,
Nico

[Nico]

Oh! It looks like it’s another plugin called Community Events, notice it’s author is Yannick Lefebvre not Modern Tribe -our company-. Can you please try to re-download the zip from your account in this site and install our plugin instead?

Best,
Nico

[Nico]

Thanks for the follow-up Peter! Everything indicates that Community Events is not active. Let’s see why…

Community Events 1.4.5 (purchased license)

This doesn’t sound right at all, current version of Community Events is 4.1.1, Can you re-check on this? Also please note that after installed the plugins must be activated after installed.

Can you please send over a screenshot of your plugins page (WP-Admin > Plugins > Installed Plugins)?

Best,
Nico

[Nico]

Thanks so much for doing so Clair! I hope other users will be interested in this as well 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Jörg,

Thanks for reaching out! Unfortunately we still don’t offer full support for ticket + recurrent events. So you’ll probably get some glitches like this one.

We have made some progress on the base code for this (Global Stock is one feature that get us closer for example) and we hope to have this ready for release 4.3 coming out in the second half of the year. For now I wouldn’t recommend using tickets with recurrent events.

Please let me know if this makes sense or you feel I misunderstood the question,
Best,
Nico

[Nico]

Hi there Arwyn,

Thanks for reaching out to us! I’ll help you here…

TO deactivate the link go to WP-Admin > Events > Settings > Show The Events Calendar link (https://cloudup.com/cGFZ9VHR6m3), uncheck that option and Save Changes.

Please let me know if this works for you,
Best,
Nico

[Nico]

Hi Tony,

Thanks for reaching out and sorry to hear about this issues.

I could confirm that the password reset email is working as expected. And I also could find your account in our site, so not sure what’s up (maybe our email is caught in some filter as you suggest).

Please reach out to support at theeventscalendar dot com, we manage account access and license issues via email.

I’ll go ahead and close out this thread, but be sure to reach out inbox.

Best,
Nico

[Nico]

Hey Mirja,

Thanks for reaching out to us! I’ll help you here.

Per default past events are order from the oldest to the newest ones, that’s why you are seeing the events from 2015 before the ones from 2016. Please checkout this article, which contains a snippet to change this behaviour: Show past events in reverse chronological order!

Best,
Nico

[Nico]

Thanks for the heads-up Ted and glad to hear you could sort this out 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Author]

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