Recurring Event link sometimes goes to all events or wrong time

[Matt]

We have a theater show with a complex list of days and times. The show crosses multiple weeks and some shows have multiple shows (matinee and evening). We are able to do this all with 1 recurring event thanks to the great rules setup, however we have some issues.

If you look at the “Let is Be” show on this page, the upcoming events are as follows with the clicking result:

• May 18, 8pm – event link resolves INCORRECTLY to the “/all” page for this event
• May 19, 2:30pm – event link resolves to the CORRECT afternoon matinee event page
• May19, 8pm – event link resolves INCORRECTLY to the 2:30 afternoon matinee for the same day
• May 20, 8pm – event link resolves INCORRECTLY to the “/all” page for this event
• May 21, 3pm – event link resolves INCORRECTLY to the “/all” page for this event
• May 21, 8:30pm – event link resolves INCORRECTLY to the “/all” page for this event

Please note this is a staging site which is a copy of our main site we’re licensed for. It’s switched back to Twenty Fourteen and all other plugins are deactivated. The “All” link issue is particularly bad because the visitor can never read the full description of the event (plus it’s just annoying to go in circles).

Thanks for any help or light you can shed on this.

[Nico]

Howdy Matt,

Welcome to our support forums and thanks for reaching out to us. Let’s take a look at this issue.

At first sight i think we might be facing a bug here, seems that all occurrences for the same day are getting the same permalink. I couldn’t find this logged in our backlog but I’ll recheck with the rest of the team.

To confirm this can you please send a screenshot of the recurrence settings in the admin for this event? I’ll try to recreate this locally and make sure it has nothing to do with timezone or other settings.

Please let me know about it,
Best,
Nico

[Matt]

Thanks for your help. I am indeed getting the same link for different timed events on the same day. And then on some days the day link is resolving to the “all” link (also an issue). Here is a screenshot of the recurrence rules.

[Matt]

Also, here are our settings in the back-end around recurring events if that helps.

[Nico]

Hi Matt,

Thanks for following up and sorry for the delay in my reply! I could reproduce this bug locally, you are right about it 🙁

We fixed this a while back but it seems to pop-up again. I’m talking with devs to see if this is the same issues again or a different one.

I’ll give you a heads-up as soon as possible!

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Geoff]

Hey there,

We wanted to follow-up to let you know that we were able to patch this up in The Events Calendar and Events Calendar PRO 4.2.2, which are both now available to download and install if you haven’t done so already.

Please do be sure to check out our release notes for a full overview of what’s new in the release and feel free to let us know if you run into this or any other issues after the update.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

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