Attendance Report Missing information

[Robert Payton]

When we run an attendance report export on one of our events there is a few orders that are missing information on the ticket such as first name last name address city state.

Basically the only information that comes over is Order #, Order Status, Ticket #, Security Code

So far the only pattern we have found for this behavior is that _tribe_tickets_meta was missing from the postmeta table in the database. Any ideas?

[Nico]

Hi Robert,

Thanks for reaching out to us on this! I’ll help you finding out what’s going on with those orders…

First of all, were those orders generated manually or in a different way than other orders? Did you check those orders status in the E-Commerce plugin orders section? Finally can you follow up with your system information so I can check if everything looks right on that end.

Also, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Robert Payton]

This reply is private.

[Robert Payton]

This reply is private.

[Nico]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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