[Josh]

Hello game123,

Thanks for reaching out to us!

I apologize for any issues you’re experiencing when using our plugin. I checked out your site (looks great and cool idea!) and can definitely see the issue that you’re describing. Upon initial inspection, I do see that there are a couple of Javascript errors being generated on the site. As an initial step, can you verify that you’ve followed all of the steps in our Testing for Conflicts procedures including switching to a default theme?

Let me know if this turns up anything different.

Thanks!

[Josh]

Hello joinfof,

Thanks for reaching out to us!

Is this the previous thread that you’re referring to? In general, the additional values don’t affect the way the events are displayed and used on your site. However if you do remove some of the additional meta associated with imported events, you could run into possible quirks with using the plugin such as events importing multiple times with auto imports turned on, ability to manually import events multiple times, events duplicated in the importing options.

Let me know if this helps.

Thanks!

[Josh]

Hello veruska,

Thanks for reaching out to us!

I apologize for the issues you’re facing while using our plugin. Hopefully we can get this sorted out for your quickly.

To start, is the difference always 1 hour? If so, it could be due to a timezone difference between what is set in your WordPress install and what is used for Facebook. Are these different between your site and what’s used for Facebook?

Thanks!

[Josh]

Hey,

I’ve noticed you’ve marked the previous response as the correct answer. I’ll go ahead and close out this ticket but if you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello chirocare,

Thanks for following up with us!

I just checked on your old site and I think I see what is going on. It looks like the page is loading properly and not going to a 404, however the default title is displaying as “Page Not Found”.

This is most likely due to the theme having custom title options for different WordPress views. For some reason, the 404 page title is being applied to this view in error. If you could find, most likely in your header.php or functions.php file where this is being applied you can add an additional layer to check for the events view by using:

if( tribe_is_event_query() && !is_single() ) {}

You can then add the appropriate title within that conditional in a similar fashion as the other titles within that section.

Let me know if this helps.

Thanks!

– Josh

[Josh]

Hello anthony,

Thanks for following up with us! You can see all capabilities assigned to administrators starting here. You can then take the necessary capabilities and assign them to the roles that you would like to have those capabilities.

Let me know if this helps!

Thanks!

[Josh]

Hey Peter,

I’m glad I was able to help!

Were you able to work out getting the plugins you needed with the Black Friday deal? If not, I can probably get something set up for you to still be able to take advantage of that deal since it looks like your reply fell within the sale time.

Thanks!

[Josh]

Hello ggnrg,

Thanks for following up with us!

I apologize for my confusion but I’m glad you were able to get the issue resolved anyway! 🙂

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello websource,

Thanks for following up with us. I’ll check with our developers to see if there is a snippet or something that can be used temporarily to resolve the issue before the next release that should be available very shortly.

I apologize again for the inconvenience this issue has caused.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

Past events remain visible and indexed on your site after the event has passed. They aren’t deleted after a period of time. If you’re using the PRO version of the plugin, you can set a clearout time for Recurring Events where recurring events over a certain age will be automatically be deleted.

Let me know if this helps. If you have any further questions when considering our plugins, please don’t hesitate to ask.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

You’re correct in the Filter Bar plugin allowing advanced filtering options. If you’re looking to filter and browse events by category, date, tag, venue, organizer or other criteria it is the best plugin for the job.

For registrations, the best approach with our plugins would be to choose one of the ticketing plugins (WooCommerce Tickets and EDD Tickets are the most popular) and creating Free tickets for the events. For a less integrated approach, if you have GravityForms or another form plugin, you could create a form for each event and add it directly to the event details to allow for registrations to events.

I hope this helps. If you have any further questions while considering your purchase, please don’t hesitate to ask.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Based on the brief description of what your site needs, both of these plugins will work to get the functionality you need. The choice between the two comes in whether or not you would like to handle the transaction directly on your site.

When using WooCommerce tickets, the ticket purchasing will be handled via a cart on your website where you can set up other payment processors such as Stripe or other gateways via third-party plugins available for WooCommerce.

With Eventbrite, the tickets will be managed by http://eventbrite.com. When tickets are created on your site, the API will create the new event on Eventbrite and then adds the tickets directly to your event. When users purchase tickets, they will be taken to Eventbrite for the processing of the transaction.

Let me know if this helps.

Thanks!

[Josh]

Hello chirocare,

Thanks for reaching out to us!

I apologize for the issues you’re facing when using our plugin. As an initial step, since this is a migrated site, have you tried flushing the rewrite rules for your site be re-saving your site’s permalinks? You can do this by navigating to Settings -> Permalinks section of your site and clicking “Save” on the permalinks settings.

Let me know if this helps.

Thanks!

[Josh]

Hello kcalderwood,

Thanks for reaching out to us!

The easiest way to accomplish what you’re looking for with the calendar starting at a later date would be to either using the List view as default within your events settings Events Settings -> Display -> Default View. You could also link directly to the month you would like using the grid view by adding the date to the end of the URL. So, instead of linking to “yourdomain.com/events” you could link to “yourdomain.com/events/2015-03/”.

To control this within your widgets, you could follow this tutorial to have the calendar “fast-forward” to the next upcoming event.

For the week view, unfortunately there isn’t a straightforward way to modify the range on the week view. However, when events occur during the week, the range on the week view will start with the earliest event time for the week. So, if your first event for the week starts at 9am, the range will initially start at 9am.

Let me know if this helps.

Thanks!

– Josh

[Josh]

Hello anthony,

Thanks for reaching out to us!

We use custom capabilities for the different functions within the plugin. So the ability to “Add Event” or “Edit Event” can be added to different Roles within WordPress such as the Editor role. A great way to manage these capabilities would be to use a plugin such as the Members plugin. With this plugin, you can add the needed capabilities associated with using the calendar that you would like to add for Editors on your site.

To my knowledge, the reason you’re not seeing options at a global level for your network is due to the fact that the settings for the calendar are controlled within each individual site on your network.

Let me know if this helps.

Thanks!

[Author]

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