[Josh]

Hey Everyone,

Our maintenance update has been released and this particular issue has been addressed! After updating, be sure to remove any changes made to your stylesheet or functions.php file related to the temporary fix for this issue.

I’ll go ahead and close this ticket now. If you have any further questions, please don’t hesitate in opening a new one.

Thanks!

[Josh]

Hey Linda,

Thanks for reaching out to us!

Yes! As of a couple of weeks ago we’ve updated our payment options to now include the ability to purchase our plugins via PayPal. You should see it under the options when purchasing.

Let me know if you have any further questions when considering to purchase our plugins.

Thanks!

[Josh]

Hey,

Thanks for following up!

It can be a little tricky with multiple places using different custom functions for accessing the post thumbnail. I did a little research and it looks like this article might be a nifty solution for what you’re trying to accomplish. However, rather than using an attached image as the default you can use the organizer queries like you’ve done above.

This way rather than filtering two functions specific to two different scenarios, you’re directly modifying the core image that both functions should be using.

Let me know if this helps.

Thanks1

[Josh]

Hey Greg,

Thanks for following up with us!

This definitely seems like a strange issue. You said when you switched to a default theme some of your events weren’t showing up?

WooCommerce is needed for our WooCommerce Tickets to work so there shouldn’t be any conflict there.

You can find the location where start and end dates are added by going to the edit screen for the event and checking the “Tickets” section there. You’ll see the options just below the Price field https://cloudup.com/cr2vZwqTWYS.

Finally, when testing for conflicts did you deactivate all the plugins at the same time as switching to a default theme? Also, do you have a caching plugin in place? If so, disable and purge the cache prior to deactivating that plugin to see if that helps.

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us and a happy new year to you too!

Is this the website that you’re noticing the issues on http://www.digiperform.com/events/? I checked it out on Safari (v. 7.0.3) and was able to get the filters to work as well as the month links on the calendar.

One thing, when using the inspector in Safari, do you have any errors being output into the browser?

Thanks!

[Josh]

Hey Bennie,

I definitely understand your concern and frustration. We usually do get our maintenance releases out pretty quickly after a release. This cycle has been a little different with the holidays falling in the middle of the process.

However, we did provide a temporary fix to prevent the “Free” tickets from displaying on your site until the update is available. Were you able to get that working to remove those labels from your site?

Again, I apologize for the issue and the delay. We take the quality of our plugins very seriously. Occasionally some releases may take longer than others so we have time to review and test the changes that have been made. But, this is all part of the process to help ensure the overall quality of the plugins.

Again, I do sincerely apologize for the delay. We are actively working on this maintenance release in order to get it ready as quickly as possible.

Thanks!

 

[Josh]

Hey,

You would typically add it to the theme’s ‘functions.php’ file and then target the necessary loops using conditionals. However, thinking back over this thread, one of the issues was that we weren’t able to target the appropriate feeds when both the widget and the calendar were displayed on the same page?

With that being the case, I’m not sure there would be a simple way to get the counts to update properly. I’ll reach out to the rest of the team in the morning, however this maybe a customization that is currently beyond the scope of what we’re able to offer in the forums.

I’ll follow up with what I find out.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

I apologize for the compatibility issues you’re facing with your theme. Unfortunately there isn’t a whole lot of support that we can provide for theme related conflicts but hopefully I can help to get you pointed in the right direction.

Typically, with map related issues, the problem results from multiple attempts to load the map. You can test this by looking at the console (https://developer.chrome.com/devtools) and noting any javascript errors. This can be driven by the theme or another plugin. Ensure that any potential settings within your theme for including google maps are disabled. Additionally, ensure that any plugins that may potentially be including maps are also set properly or deactivated.

I’m sorry I wasn’t able to give you a direct response but hopefully this was able to get you pointed in the right direction.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I apologize for any issues you’re having when using our plugins. This is definitely a strange issue to be having.

As an initial step, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict with the new theme? Without seeing the specifics and the actual site live, it sounds like it could be a javascript conflict with the new theme.

Let me know if this helps.

Thanks!

[Josh]

Hey Albert,

Awesome! I’m glad that worked for you.

You can leave it in if you like. It’s best to delete but it won’t hurt anything if it’s left in there. I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Albert,

Awesome! I’m glad that worked for you.

You can leave it in if you like. It’s best to delete but it won’t hurt anything if it’s left in there. I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey David,

Thanks for following up. I apologize for the inconvenience you’re having with these issues in using our plugin.

I just noticed that you’ve stated you’re using version 3.8.5 of WordPress. Do the issues persist if you update to the latest version of WordPress (4.1) and the latest versions of both The Events Calendar, WooCommerce Tickets?

Let me know if this helps.

Thanks!

[Josh]

Hey Nancie,

Thanks for providing this information. It’s difficult to decipher through a scan of that file without seeing the overall structure of the theme. We are limited in the amount of support we are able to provide for customizations such as these but I do have another idea that may help.

In the original post, you mentioned that the code was found within functions.php. With this, it should be wrapped in a “function some_function_name() {” type of format. That function should be hooking in with an “add_action” right in the same area. Could you tell me the hook that it is being called with that “add_action”.

Thanks!

[Josh]

Hey spuncreative,

I apologize for the delay . Our maintenance release is going through QA at this moment and should be release shortly. We’ve had a few delays but we are working to get this release out as quickly as possible.

Thanks!

[Josh]

Hey!

It’s been a few weeks since we heard from you. I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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