[Josh]

Hey,

No problem! I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

This is definitely a strange issue to be having. I don’t think it’s an issue with your Events Calendar license since an invalid license wouldn’t prevent any of the functionality or display on the front-end of the site at all. It would only prevent you from accessing future updates to the plugin.

Have you tried our Testing for Conflicts procedures? It appears there may be something being added by default on views making them private. Would there potentially be some type of privacy or membership features to the site?

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

I took a look at your site on mobile and noticed the issue that you’re describing. It seems like this maybe a theme related issue. Have you tried switching to a default WordPress theme to see if the tickets display on mobile then?

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

It sounds like there may be a javascript conflict on your site. Have you tried following the Testing for Conflicts procedures to see if you’re able to narrow in on the source of the conflict (plugin or theme)?

Let me know if this helps.

Thanks!

[Josh]

Hey Bettina,

Thanks for reaching out to us!

Try adding the following snippet to your theme’s “functions.php” file:

add_action( 'init', 'wootickets_stop_sending_email', 99 );
function wootickets_stop_sending_email() {
$woo = TribeWooTickets::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
add_action( 'woocommerce_email_after_order_table', array( $woo, 'add_tickets_msg_to_email' ) );
}

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for following up with us on this issue. It sounds like you may be experiencing a cache issue where events haven’t updated the information from Eventbrite. Try adding the following snippet to your theme’s “functions.php” to clear the cache and update the information.

add_filter('tribe_events_eb_cache_expiration', '__return_zero');

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry you’re having issues using our plugin. Hopefully we can get this sorted out for you as quickly as possible. I tested on a local install with the same versions of WordPress, The Events Calendar, and WooCommerce Tickets while using a default theme and was able to get the tickets to display on the front-end and backend as expected.

As a first step, can you verify that you’ve followed the Testing for Conflicts procedure in total and tested with a completely vanilla site with all plugins deactivated and a default WordPress theme? This will help to trace back what the potential conflict may be.

Let me know if this helps.

Thanks!

[Josh]

Hey Bennie,

Thanks for following up with us on this one. It sounds like this could potentially be a cache issue with information pulled from Eventbrite. Try adding the following to your theme’s “functions.php” file to update that information:

add_filter('tribe_events_eb_cache_expiration', '__return_zero');

Let me know if this helps.

Thanks!

[Josh]

Hey!

I apologize for the delay.  Just wanted to follow up with you on this one.

I haven’t found a solid direction that would get all of the changes that you’re looking for, however there is another member of the team who has been out due to illness that I would like to run this by first thing next week to get a final 0pinion.

Thanks!

 

[Josh]

Hey!

No problem! I’ll go ahead and close this ticket for now. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Sounds good. I look forward to seeing the screenshots.

Thanks!

[Josh]

Hey Dave,

You’re awesome! Thanks for providing that solution!

Maria, does that help with the conflicts you were noticing?

Thanks!

[Josh]

Hey Dave,

You’re awesome! Thanks for providing that solution!

Maria, does that help with the conflicts you were noticing?

Thanks!

[Josh]

Hey Dave,

You’re awesome! Thanks for providing that solution!

Maria, does that help with the conflicts you were noticing?

Thanks!

[Josh]

Hey,

Thanks for following up with us!

In my opinion this would be the best way to approach this particular issue right now. For recurring events the general idea is for them to be completely identical (excluding the date). To have an event that differs in any way would currently require that event to be removed from the series.

There have been some discussions internally about possibly creating a solution within the plugin to allow for recurring events to remain within a series but have some of their own unique details. We’ve created a UserVoice Ticket for this idea and you can vote for it if you like.

Let me know if this helps.

Thanks!

[Author]

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