Event not showing on mobile

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  • #933891
    suzedbr
    Participant

    I have created an event and am selling tickets through woocommerce.
    All is fine on tablets and computers (and I have tickets sold) however the event is not showing up on mobiles.
    The page is there with the information that I have written above it- but the purchase ticket part is not.

    #934506
    Josh
    Participant

    Hey!

    Thanks for reaching out to us!

    I took a look at your site on mobile and noticed the issue that you’re describing. It seems like this maybe a theme related issue. Have you tried switching to a default WordPress theme to see if the tickets display on mobile then?

    Let me know if this helps.

    Thanks!

    #934961
    suzedbr
    Participant

    Thanks Josh
    As I have customised my theme a lot I am concerned that switching may result in a problem that I cannot fix.
    Can you tell me how to ensure that I am able to go back to my original site?
    Thanks

    #935478
    Josh
    Participant

    Hey,

    Thanks for following up with us!

    Traditionally, theme settings are stored in a way that they’ll be kept for that theme even when switching. To be certain though, you can verify with your theme developer to ensure this is the case with your specific theme.

    I hope this helps. Let me know if you have any further questions.

    Thanks!

    #983688
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 5 posts - 1 through 5 (of 5 total)
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