[Josh]

Hey Linda,

Thanks for reaching out to us!

Unfortunately the current state of recurring events is that they must all be completely identical, including the category. There is some internal talk about modifying this approach as well as a UserVoice page that you can vote on this feature for an upcoming release (http://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6836617-option-on-recurring-events-which-allows-the-event).

In the meantime, the best approach may be to add the recurring events month by month so you can assign all the events for the month to the associated category.

I apologize for the inconvenience. If you have any further questions about this issue please don’t hesitate to ask.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

This is definitely a strange issue to be having. I’ve setup an install locally and will be checking a couple of events to ensure they pass and the days switch as expected.

In the meantime, have you tried following the Testing for Conflicts procedures? We’ve seen some issues in the past where other plugins or themes will have settings or configurations that cause strange issues with the timestamp.

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

The license will limit your ability to update the plugin to the latest version on the number of sites allowed by the license. The plugin files will still load and function normally if you don’t have a license applied.

It sounds like your wanting to modify the core files so on the other sites the benefit of the license wouldn’t be needed since it would overwrite the changes that your making.

Let me know if this answers your question.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry you’re experiencing issues in using our plugin. To ensure I’m understanding your issue, it sounds like you’re not able to see this ticket information (https://cloudup.com/cd1Ksdb1Put) when adding tickets to events?

If nothing happens when you click it sounds like their is a potential javascript error within the admin. Have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflicting plugin?

Let me know if you find anything when following those steps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry you’re experiencing difficulties with using our plugin. Hopefully we can get this sorted out for you quickly. Here are a couple of things to pursue to help get to the root of this issue:

1. If you have FTP access, can you try to delete the files manually and see if you’re able to regain access to the admin. You can then reinstall the plugins to see if the issue persists
2. Many 500 type errors are server specific (timeouts, insufficient storage, bad gateways etc.). It’s a possibility that you’re current hosting plan may no longer be suitable for your website. You can check your error logs or contact your hosting provider to see if they’re able to give you more specific information regarding the error.

I’m sorry I wasn’t able to give you more information but hopefully this will help to get you pointed in the right direction.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for following up!

Awesome, I’m glad you were able to get this one figured out. I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Pete,

Thanks for reaching out to us!

1. There isn’t anything built into the plugin that would allow for this type of distinction. You could implement this type of feature using custom development or with the integration of another WooCommerce sales control plugin
2. Since our plugin piggybacks onto WooCommerce, sales and checkouts are controlled by the WooCommerce settings. So you can limit this information by going into the associated product for the ticket and modifying the availability there.

Let me know if this help. If you have any further questions when considering to purchase our plugins, please don’t hesitate to ask.

Thanks!

[Josh]

Hey John,

Thanks for reaching out to us.

I’m not sure I’m following the issue based on the example page. There are a couple of options you do have for prepping classes:

1. You could add a custom class to the image within the “get_the_post_thumbnail()” function used within the snippet by adding the additional class parameter.
2. You could wrap that entire snippet in a <p> tag (including the ) and add the class directly there. This might be the best approach since you could make the <p> 100% and then center the image within that field on mobile.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

This is an issue we’re aware of with the Ninja Forms plugin. We’re working together with their team to have a fix for this issue available within our next release.

I apologize for the inconvenience, we’ll notify you via this thread when the update is available for this one.

Thanks!

[Josh]

Hey Rich,

Thanks for reaching out to us!

These definitely sounds like some strange issues. For the breaking out of recurring events, were you able to do this on the current site in the past but unable to do so now? If you click on one of the recurring events from your dashboard, does it no longer give you the prompt that you’re removing this event from the recurring series.

In regards to the large number of events. You can try using this plugin to do a cleanup of recurring events:

https://gist.github.com/jbrinley/10933420

For the license tab, I was unable to replicate this issue on a fresh install. The license tab displayed as expected under the Events Settings section. Have you tried the Testing for Conflicts procedures to ensure this isn’t a conflict? If you’re using a caching plugin, try disabling and purging the cache prior to deactivating all plugins and reverting to a default WordPress theme.

Let me know if this helps.

Thanks!

[Josh]

Hey Megan,

No problem. Our calendar is now mobile ready and is styled to look great on mobile devices. Do you not like this styling or are you not seeing it adjust to a mobile layout?

Anyway, if you would like to redirect to list view on mobile, you’ll need to follow our Themer’s Guide to copy the month view into your theme and add the following snippet to the top of the page:

if( wp_is_mobile() ) {
wp_redirect( tribe_get_upcoming_link() );
}

This will allow your site to redirect to the list view when visiting the calendar from their mobile devices.

Let me know if this helps.

Thanks!

[Josh]

Hey Alex,

Thanks for following up with us!

This definitely does seem to be a strange, tricky issue. One thing, when switching themes, go ahead and deactivate all plugins as well. Also, if you have a caching plugin activated, try disabling and purging the cache prior to deactivating. If the site works then, this will help to be back at a fresh state allowing you to reactivate everything one by one until you find the culprit.

Additionally, if that doesn’t help, try re-installing all the plugins by downloading fresh versions from your account and uploading via FTP. This is just in case something got messed up in the recent update process.

Let me know if this helps.

Thanks!

[Josh]

Hey Fleur,

I’m sorry this still appears to be an issue for your site. In the future, it is best to open a new ticket so we can ensure that we’re able to respond as quickly as possible. Also, since many issues can have multiple root causes, it allows for cleaner searching and organization of tickets for future users.

Here are a couple of things you could try:

1. Do you have a caching plugin installed on your site? If so, you can manually purge the cache to see if this helps.
2. You could also do a modified version of the snippet above to include a priority for the filter:

   add_filter('tribe_events_eb_cache_expiration', '__return_zero', 99);

Let me know if either of these work.

Thanks!

[Josh]

Hey,

Thanks for following up with us! This is definitely a strange issue to be having. Here are a couple of things to test/ensure:

1. It looks like you selected that you’re using version 3.8 of the plugin? Does the issue persist when you update to the latest version?
2. Do you have any extensions active within Safari that may be causing an issue?
3. Is javascript fully enables on your Safari?

Let me know if any of these helps. I don’t believe we have it stated anywhere specifically for compatibility with older versions of Safari. I’ll look into some tests for this.

Thanks!

[Josh]

Hey Maria,

Sounds good. Looking forward to hearing back from you on this one.

Thanks!

[Author]

Posts