after installation I have no additional optins in the new ticket form

[alex]

on the Add New Ticket button and you will be presented with some additional options:
there a no options

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry you’re experiencing issues in using our plugin. To ensure I’m understanding your issue, it sounds like you’re not able to see this ticket information (https://cloudup.com/cd1Ksdb1Put) when adding tickets to events?

If nothing happens when you click it sounds like their is a potential javascript error within the admin. Have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflicting plugin?

Let me know if you find anything when following those steps.

Thanks!

[alex]

Hello Josh, you are right I am not able to see this ticket information.
I change to the theme an deactived all plugins ecept woocommerc, wooticket and eventscalendar. Test with chrome an firefox no change. Followed all your instructions. Still no ticket information showing up.

[Josh]

Hey,

Thanks for following up! This definitely sounds like a strange issue. Would you mind sending us login credentials as a private response so we can take a closer look at the issue?

Thanks!

[alex]

This reply is private.

• This reply was modified 11 years, 3 months ago by Josh.

[Josh]

Hey alex,

Thanks for providing that information.

It looks like you were able to get the issue resolved? I logged in and went to add a new event and was able to see the additional information when clicking to add an additional ticket (https://cloudup.com/c0hYn-zI7b6).

Are you still unable to see the information?

Thanks!

[alex]

I am so sorry.
I never had the idea to click on Karten.
Perhaps you should better up your documentation.
I believed Karten belongs to google maps, the german word for google maps ist Karten or Landkarten.
The german word for ticket is Ticket or Eintrittskarten or Teilnahmekarten not Karten, Karten means streetmaps or road maps (Landkarten)
Best regards
and thank you.

[Josh]

Hey alex,

Awesome! I’m glad we were able to get that resolved.

You’re right, I initially did a translation and it showed “maps” for me as well which was definitely a little confusing. Our translation files are community driven. If you would like, you could contribute changes to the German translation using the information in this post https://theeventscalendar.com/support/forums/topic/translations-getting-started/.

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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