Installed new WP template and have ECP 3.9 installed.

[William Gadson]

Hi,

I have searched the forums and knowledgebase, but could not find anything relevant to my problem. I changed my theme in WordPress, and had previously updated EC and ECP 3.9 (latest rel.).

I see the widgets, and see the files associated with ECP, but the page no longer displays as it was once set-up/configured. The widgets work, but I am no longer able to ge the page to display in list/calendar view. I checked dashboard and find the following displayed: “An error has occurred, which probably means the feed is down. Try again later.”

Does this have anything to do with my API key? I am sure that my account is up to date. Exp – 3/15.

Thanks

[Josh]

Hey,

Thanks for reaching out to us!

I apologize for any issues you’re having when using our plugins. This is definitely a strange issue to be having.

As an initial step, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict with the new theme? Without seeing the specifics and the actual site live, it sounds like it could be a javascript conflict with the new theme.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts