[Josh]

Hey Davis,

Awesome! I’m glad you were able to get the shortcodes working and thanks for providing the breakdown on what you’re looking to achieve.

Unfortunately, it appears that the first screenshot is showing the shortcode working as expected. When using the options in the shortcode like that it should display all events assigned to the category as well as all events assigned to the tag.

To get something different, the best approach may be to create a new template with custom event queries using “tribe_get_events” or a “WP_Query”. Within the query you could do a tax query with the desired relationship (AND) assigned for the different taxonomies.

Let me know if this helps.

Thanks!

[Josh]

Hey Davis,

Awesome! I’m glad you were able to get the shortcodes working and thanks for providing the breakdown on what you’re looking to achieve.

Unfortunately, it appears that the first screenshot is showing the shortcode working as expected. When using the options in the shortcode like that it should display all events assigned to the category as well as all events assigned to the tag.

To get something different, the best approach may be to create a new template with custom event queries using “tribe_get_events” or a “WP_Query”. Within the query you could do a tax query with the desired relationship (AND) assigned for the different taxonomies.

Let me know if this helps.

Thanks!

[Josh]

Hey Helen,

Thanks for reaching out to us!

With the latest updates to our plugins we completely refactored all of our class names. If you are using version 3.10 of The Events Calendar Pro you’ll need to also be using version 3.10 of the Filter Bar plugin. If you have an active license on your site, you should see the automatic prompt within your dashboard to update to the latest version. If not, you can download directly from the related account where you originally purchased the Filter Bar plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Giovannino,

Thanks for reaching out to us!

Unfortunately we don’t have social sharing features integrated into our plugin. If you have another plugin that utilizes these features, you can reach out to the developer of that plugin for some possible input on why they aren’t showing on all selected post types.

Thanks!

[Josh]

Hey Mike,

Thanks for reaching out to us!

I took a look at the code you provided and it appears to be correct. I tested it on my local install and the additional filter displays (https://cloudup.com/cAeZBojB_QN) and when I select the “Free” checkbox, it filters out the paid events that I do have on the calendar (https://cloudup.com/cgtWn4JHD53 excuse the misleading titles of some of the remaining events. These events no longer have costs attached to them).

What issues are you experiencing when implementing this code?

Thanks!

[Josh]

Hey Danielle,

Thanks for reaching out to us!

The description for the venue takes advantage of the default post content for the venue custom post type. So, you could get the Venue ID from the using the “tribe_get_venue_id()” function.

From there you could do a “get_post” on the venue ID and grab the “post_content”.

Let me know if this helps.

Thanks!

[Josh]

Hey Chris,

Thanks for reaching out to us!

The related events on the event template are built using the “tribe_get_related_posts()” function. Within this function is also the ability to filter the output using a filter of the same name (tribe_get_related_posts). Looking at the source file for direction, you could use this filter to remove the tags from the array and return just posts related by category.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for following up and I’m glad you were able to get this issue resolved!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Davis,

Thanks for following up and providing those details.

It’s definitely strange that all the shortcodes aren’t working but it does give me some ideas to what may be happening here:

1. Start by deactivating the Event Rocket plugin to see if that helps.
2. For the calendar, the shortcodes are only available within the PRO plugin. Try going to your plugins page and verifying that the PRO plugin is activated.
3. While there, can you verify that The Events Calendar and The Events Calendar PRO are both downloaded and showing at version 3.10 on this screen?
4. If all of above looks good, I would completely delete the existing plugin files from your local install and come back to your account here and re-download the PRO plugin files.

Let me know if this helps.

Thanks!

[Josh]

Hey Greg,

Thanks for verifying! I’ll do some tests and follow-up with our team since you’ve verified that you’ve gone through the Testing for Conflicts procedures without to see if I can reproduce or find a source for this type of issue.

I’ll then follow-up with you here with what I find.

I apologize for the inconvenience and hopefully we can get to the bottom of this issue quickly.

Thanks!

[Josh]

Hey Caroline,

Thanks for following up! One last question to verify, in your dashboard when looking at the orders, are they all marked as complete? If the order isn’t marked as complete, the ticket shouldn’t get sent to the user.

If that’s not the case, here is a great article from WooCommerce that documents some of the most common problems with emails and potential solutions for the issues. Let me know if this helps.

Thanks!

[Josh]

Hey carcal1,

Thanks for reaching out to us and this is a great question.

We have checks in place to ensure that you can update your plugins in any order that you would like (or all at once on the plugin screen). If you notice any issues while updating, please note them here.

Thanks!

[Josh]

Hey Niall,

Thanks for following up with us!

I just tested the snippet from the previous thread by adding it to the very bottom of my active theme’s “functions.php” file. Prior to adding the snippet, I noticed the issue you’re describing with my calendar’s list view (https://cloudup.com/cCDWsqOQ-Oa). After adding the snippet, the event that spans over several months now only shows within the current month on the view (https://cloudup.com/c_asIInzZGQ) rather than bringing back the month into this view when the event started.

Ensure that you have the snippet properly placed within your functions file and that it isn’t placed accidentally within another function or outside of the existing “<?php ?>” tags. Also, ensure that it is within the appropriate and active theme.

Let me know if this helps.

Thanks!

[Josh]

Hey Victoria,

Thanks for reaching out to us!

Definitely looks like something strange going on here. On the surface it seems like there may be a filter on the view that is causing it to display events by publish date (potentially) rather than by the event date.

To start, have you tried following our Testing for Conflicts procedures to ensure there isn’t an issue with an existing plugin or theme?

Thanks!

[Josh]

Hey Greg,

Thanks for reaching out to us!

To clarify, it looks like you created a recurring event starting in January of this year to occur weekly from 9:30 – 10:30am. Based on your notes, it sounds like this was working and displaying properly on the front-end until May 7. Since the May 7th event, the front-end versions of this recurrence are displaying 8:30 – 9:30am rather than the proper 9:30 – 10:30 time still set for the event within the event edit screen?

A couple of quick questions:

• Did this occur just for this recurring event, or did this happen to all of the events that you have recurring on the calendar?
• Now that you have PRO deactivated, when looking at the individual edit screens for these recurring events, are the times still showing the proper setting of 9:30 – 10:30am on the dashboard edit or do they now show 8:30am start times with PRO deactivated?

Thanks!

 

 

[Author]

Posts