[Gustavo Bordoni]

Hi CK,
I’ve updated the Code on the Gist. Now it should work.

https://gist.github.com/bordoni/6e4543c562fe0182dbd6

My Best Regards,

[Gustavo Bordoni]

Hi CK,

It’s important to note that a single user can buy more then one ticket, so the code should take care of that too, but following what you requested on your last answer I’ve crafted this code:

https://gist.github.com/bordoni/6e4543c562fe0182dbd6

So just to explain, I’ve used WooCommerce Order Items to grab the ticket name, since we do sync from TEC to WooCommcerce.

I hope I was able to solve your issue.

My Best Regards,

[Gustavo Bordoni]

Hi Sonya,

Have you saw my note from 29/01 above? Did it give you any light on the subject, or you are expecting another update from us?

Let me know once you checkout the 29/01 reply.

My Best Regards,

[Gustavo Bordoni]

Hi Linda,

Thanks for reaching out to us.

Most of the cases where we see whitescreen either there is a Memory problem (which you seem to have tested), or it’s a PHP error that is crashing your WordPress.

To allow you to see which error might be happening you will need to use the WP_DEBUG constant as pointed in the WordPress Codex page for Debugging.

If nothing pops up you can fall back to try the things pointed out on our testing for Conflicts tutorial.

I hope I was able to help you solve the issue with those two articles, if not, please don’t hesitate to reply.

My Best Regards,

[Gustavo Bordoni]

Hi Mark (or Domingo?),

I’m closing the issue, keep an eye for the releases around version 4.0.

My best Regards and have a nice week,

[Gustavo Bordoni]

Hi Amanda,

Sorry for the huge delay on the answer, I’m still working on a good solution for this problem. I will do my best to deliver to you something solid very soon.

My Best Regards,

[Gustavo Bordoni]

Hi Mark,

After a lot of debugging I found out that this is a bug that it’s not solve-able by a simple snippet our development team will need to change a behavior of the plugin.

So I created a bug report and we will try to solve it. I can tell you that it might take a while before you see the solution live because the plugin is an effort of a lot of developers.

Sorry If I wasn’t able to help you further here.

My Best Regards,

 

[Gustavo Bordoni]

Hi CK,

I didn’t understand what is your last question, can you explain it a bit further? I can try to answer the question here, no need to open a new ticket.

My Best Regards,

[Gustavo Bordoni]

Hi Duncan,

Sorry for the delay on your answer, so as I told you before thats a big feature and we don’t do development for support topics, but I will point you in the direction that I think can help you solve your issue.

To understand the solution I’m thinking you should take a look at the folder ‘/events-filterbar/lib/filters/‘ there you have a few exemples of Filters, if you take a look at the Organizer one you should have a pretty good exemple of how to create a new Filter to overwrite the current Organizer one.

Them you will need to use the action ‘tribe_events_filters_create_filters‘ to include the new Organizer filter. This new filter would use the Select2 instead of checkboxes, so that you would be able to search. To remove the old Organizer filter you should take a look at the following filter: “tribe_events_all_filters_array”

So there are other ways to create this, as I told you before, this will required a developer to craft.

Sorry I wasn’t able to help you any further here, I would like to point out that I’ve noted that having too many organizers or venues poses a problem, the team will talk to see if there isn’t any way to improve the current User Experience in any way in the next few versions, I can’t promise that it will change because we need to listen to what is the need for most of the userbase.

My Best regards,

[Gustavo Bordoni]

Hi Marcus,

So I can say that WooCommerce Variable products might be able to deal with that, but I’m not sure which plugins can help you for sure.

Since we are a big team and this kind of features depends on the work of a lot of people, It’s really hard to give you a estimate, but it should be released along with version 4.0 of our plugin, but it’s not for sure.

My Best Regards,

[Gustavo Bordoni]

Hi CK,

That was my bad about the delay, I was consulting with a colleague about how we should address this issue, I mean we want to maybe include that in the future in our codebase that’s why the delay was required, I should have warned you.

So about the ticket description or title of the items inside of an WC_Order you can use the “get_items” method from that class, then once with the ID of the Post (Ticket) you can use “get_the_title” and “get_the_content” to retrieve the information.

To retrieve the price you can use WC_Product method called “get_price“.

Last but not least, you can use the “WC_Order->get_billing_address()” or “WC_Order->get_user()“, both of them should give you information about the user, remember if billing_last_name is a meta value related to the user you might want to look into get_user_meta from WordPress.

If you have any other questions, ask them as you did in your last post, makes it much easier to us to answer with something valuable for you. Hope I was able to help.

My Best Regards,

 

[Gustavo Bordoni]

I’m out too. Have a nice one!

Bye, and my best Regards,

[Gustavo Bordoni]

Hi Catherine,

Let’s try to solve your issue with the plugin, then I will ask one of the other team members to hop in and help you with the refund if that’s what you really want.

So as you might know some PHP and development knowledge is important to allow some customization like the one you want here.

What you should do is:

1. Create the following folders within your currently activated theme: “tribe-events” then inside of this you will create a “month” folder
2. Inside of the month folder you need to create a file called “tooltip.php”
3. Paste the contents of the second code on from one of my previous answer on this “tooltip.php” file
4. Then open your “functions.php” file, inside of your current theme folder
5. Copy and paste the contents of the first code block on your functions.php

Important: if there is anything on your “functions.php” you need to be careful with the “<?php”, don’t duplicate it, just replace the “<?php” on the beginning of the file with the code on the first block.

If this doesn’t solve your issue, please explain to me what part of the process you are not been able to accomplish so that I can help you make it happen.

My Best Regards,

[Gustavo Bordoni]

Hi Catherine,

As you pointed that out, we do give users the possibility to manipulate the templates because we cannot give them all the possibilities out of the box because then we would have a plugin bloated with too many features that it would be a mess to configure.

So what I will do here is to point that this might be a good thing to have out of the box on out plugin, when the team meets up to decide what is going to happen on version 4.0, I can’t promise you anything but your topic might help us improve the plugin.

One last question, did I help you solve your question/issue? Thats my main concern here, and I’m really sorry that the plugin doesn’t help you out of the box, that’s why the forums are here also.

My Best Regards,

[Gustavo Bordoni]

Hi Catherine,

This file you can create inside of your theme, /your-theme/tribe-events/month/tooltip.php

If you want to know more about how to modify our template files, you can take a look at our Themer’s Guide.

Hope I was able to help.

My Best Regards,

[Author]

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