[George]

Hey Austen,

No worries, I’ve been a bit delayed in my response here as well 🙂

One thing I noticed was that you commented about this issue in another related thread over here →  https://theeventscalendar.com/support/forums/topic/remove-events-that-have-passed-on-list-page/

Unfortunately, the replies you received there are still true: the behavior you’re describing is an issue that we do not have a fix for at the moment, but are aiming to fix for an upcoming release.

I’m sorry to disappoint and just echo the same information from that other ticket, but until we actually have a fix in place for a public release, there’s not much that can be done with this specific event behavior.

Please let me know if you have any other questions about this, or any other issues or concerns! Thanks for your patience.

— George

[George]

Hey Cyril,

I’m sorry for the delayed response here – we had a weekend here since my last reply, and then I was mulling over the information you posted and trying to think about what could be causing this issue.

Thanks for being patient…and for sharing the support data, and for testing out the Twenty Twelve theme and such.

Nothing stands out to me as particularly problematic about your site, or your support data. All your events and addresses seemed fine to me, too, when I originally checked out your site, so from here I think the most likely culprit for your maps issues are some limitations with the Google Maps API.

Basically, Google decides to limit their Maps API usage per IP address – and if you’re on a shared web host, that could mean that “your” server’s IP address is really the same IP address for several other sites. Depending on your host, that could be several dozen other sites. So your shared server might have reached the Google Maps API limit, which is an issue a few other users have faced in the past.

You can go ahead and re-activate Events Calendar and all your other plugins again. To get the Maps view working, if my hunch about the Google Maps API limitations are correct, then the best solution is to contact your web host and see if they can move your site to a VPS, so that it’s still hosted by them (and likely on the same server, still), but has a separate IP address so that it can ping the Maps API separately.

Does everything I explained here make sense? Sorry if it’s a bit verbose, I want to make sure I cover all the details. I’d recommend reaching out to your web host about this stuff – please let us know what they can do and if you get things working any better on your site.If we can get your site its own IP address and Google Maps API usage, and you still have issues, then we can proceed from there. We’ll at least know that this common issue isn’t to blame, which is a huge step since at this point it’s the most likely issue I can think of.

Thanks again for your patience Cyril, please keep us posted and let us know if anything isn’t clear here or if you have any questions/concerns.

 
— George

[George]

Hey Andrew,

Thanks for being cool and understanding the limitations of support we can provide for customizations. It’s nothing personal, and hopefully the resources we have available are enough for you and your team to get a great head start on stuff.

I’ll close up this ticket, but yes, please do come back if other questions or concerns pop up – and don’t underestimate what you can find at https://theeventscalendar.com/support/ and http://docs.tri.be! With a little bit of sifting you’d be surprised how thorough some of the info is and how much you can piece together with a little experimentation. And backups. Please do not customize things without backups that you know you can restore from in case something goes awry.

Cheers!
George

[George]

Hey Peter,

Unfortunately, at this time the only feed support that’s built into Events Calendar / Events Calendar PRO is for basic RSS. You should be able to see this by appending /feed to your main events page URL.

For example, if your events are listed at example.com/events/, you should find a basic feed at example.com/events/feed

This is not an XML feed like you specifically requested, and I’m sorry to disappoint, but you may be able to make a custom XML solution on your site using the default RSS feed or custom plugins or something.

Let us know if you have any other questions or concerns, thanks Peter!
— George

[George]

Hey Bob,

Our Events plugins and add-ons themselves do not directly integrate with any specific payment processors. Our plugins integrate with eCommerce plugins like WooCommerce, Easy Digital Downloads, Shopp, etc., and these eCommerce plugins integrate with payment processors on their own.

For example, if you were using the WooCommerce Tickets add-on for Events Calendar Pro, then you could separately go buy and install any WooCommerce payment gateway add-on found here → http://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/

And the Events functionality would work fine, while WooCommerce itself and the WooCommerce add-ons you choose handle all the payment processing, etc.

I hope that helps, let us know if it does or if you have any other questions/concerns! 🙂

— George

[George]

Hello,

Sorry you’re having trouble here. This is indeed an odd issue…I’m admittedly not 100% sure what could be causing this, as I checked out your site and your events and Map locations all seem to be added correctly.

To start, I think the best bet is to rule out some common culprits for issues like this.

First: Do you have any template overrides? If you’re unsure, do you have a /tribe-events folder in your current theme’s folder?

If you do have template overrides, copy and paste their code in completion to Gists at http://gist.github.com and share links to these Gists, and we’ll go from there.

If you do not have any template overrides, proceed with the following steps:

• Ensure your Modern Tribe plugins are up-to-date
• Deactivate all non-Modern Tribe event plugins
• Switch to a default and unmodified theme such as Twenty Thirteen
• Test to see if the problem still occurs
• If it has been resolved, start reactivating everything one-at-a-time – checking at each stage to see if the problem has returned

• Finally, in the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply here?

These steps might seem tedious, but they’re vital to ruling out some common issues here, and are a great place to start on odd issues like this.

Let us know what you find!

Thanks,
George

[George]

Hey Luis,

Thanks for clarifying that. Excerpts are a bit of a pain in WordPress, for some mysterious reason they’re just built pretty darn badly. By default, for example, WordPress aggressively filters HTML and such out of excerpts, which is useful but a little presumptuous about where & how users are going to use their excerpts.

So, unfortunately, the only way to get around this is to overwrite the default excerpt code being used within Events Calendar 🙁

This is actually pretty simple thanks to the template override system within Events Calendar (and EC Pro) – basically, you’ll need to create a new file in your theme and modify the code a bit.

Implementing this in numerous places across your site, if needed, is something you’ll have to take the reins on, but here’s an overview of doing it with the List view specifically:

• create a custom directory in your theme to override the default plugin files from Events Calendar. Specifically, you’ll want to make a folder called /tribe-events/ then another folder within that called /list/, and finally, within this /list folder, you’ll want to create a file called single-event.php. To summarize: /{your-theme}/tribe-events/list/single-event.php

• once this file is created, go to your plugins directory. Find a the following file: /the-events-calendar/views/list/single-event.php

• Copy all of this original file into your new theme file.

• Around line 79 or so of this new file in your theme, you should find the following code:

<?php the_excerpt(); ?>

• Replace that with this:

<?php echo wp_trim_excerpt( get_the_content() ); ?>

For more information on overriding plugin files and such, definitely check out our Themer’s Guide here → https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

That has all the information you’ll need in regards to making customizations like this.

This fix worked for me on my local testing site and should work for you too – let us know if it does! Backup your site and files if you think of it, and take your time to play around with this. You can replicate these steps for any other “view” (map view, month view, etc.) if needed.

Cheers,
George

[George]

Hey Austen,

Can you elaborate on exactly what you mean here? When you mention “event display”, for example, can you specify what you mean exactly? Examples or screenshots are really helpful if applicable here.

Sorry for answering your question with another question, just want to be sure we know what you’re looking for so we can try to help! 🙂

Thanks for your patience,
George

[George]

Hey Luis,

Sorry you’re having troubles here. Just to make sure I fully understand the extent of your issues here, do you mean that you want to ensure that the styling of your event excerpts persists in the list view the same way it does in the single event view?

For example, if I view the single event for this event here → http://cellarjazzsociety.com/event/eh-seamus-blake-plays-the-music-of-eddie-harris-feat-geoffrey-keezer-2/ I see bold text describing all the musicians participating in the event. Here’s a screenshot to be specific → http://i.imgur.com/mCEdbjm.png

Now, on the list view of all the various events, this bold text shows up, but not in bold, in the list view, as you show in your screenshot here → https://www.dropbox.com/s/2o7clf3k8pksp8d/summary.png?dl=0

Now, just to be clear: is your issue that you want that text to remain, and be bold, or is that info about the musicians not even part of the excerpt, and shouldn’t be showing up in the list view in the first place?

Apologies for my confusion here, I just want to understand your issue precisely so we can help you fix it. Thanks for the screenshots already, and any insight you can provide here.

Cheers,
George

[George]

Hey Courtney,

Sorry I wasn’t able to provide JavaScript that solved this for you, but I’m glad you figured out a good solution regardless and will close up this ticket for now. If you’ve got any other issues or questions that pop up, feel free to come back and open another ticket! 🙂

Best of luck with your site,
George

[George]

Hey Andrew,

More can be learned about the function I mentioned specifically in the technical documentation I linked to earlier, which is here → http://docs.tri.be/WooCommerce-Tickets/source-class-TribeWooTickets.html#_get_tickets_ids

The function itself is almost at the bottom of that file, around line 940 of the code it displays. If you can’t access this link or don’t find any code there to look through, let me know.

When you mention that you’re trying to “find more information about other existing functions”, can you elaborate a bit on the specifics you need? I’ll then try to recommend something specific…but, in the meantime, here’s an overview of some great resources that might be helpful:

• First is http://docs.tri.be/ – this is our technical documentation, and it lets you browse the code directly. This is the type of documentation I linked you to above, and really the only direct way to view the function I mentioned without opening the plugin’s files directly on your computer or something. If you’re curious about other specific functions, this is again the best place to look for them.

• Other documentation can be found on our central support page here – https://theeventscalendar.com/support/ Check out the New User Primers and FAQs off of that page if you think they’ll be helpful, though in all honesty, there isn’t much technical info there that would help much if you’re trying to learn more about a specific function within the codebase.

These are the main places to find documentation. If they help you at all, let me know, but if you’re still looking for “more information”, elaborate on what you’re curious about – are you looking for code examples? Alternative functions? If the former, the http://docs.tri.be pages are your best bet. If the latter, then unfortunately for the specific task you’re trying to do with WooCommerce Tickets I don’t think there are other functions that do this as directly as the methods I described in my first reply here.

I’m really sorry for the long, wandering reply here – I just wanted to get as much info out as possible in hopes of helping you a bit further along. Let us know if anything here helps! 🙂

Cheers,

George

[George]

Hey Andrew,

Thanks for taking the time to search on the forums a bit! Sorry you weren’t able to find anything…
fortunately, “Tickets” are basically just a type of “Product” within WooCommerce, and it’s not too complex to access all the tickets tied to a specific event.

I should note that we only provide limited support for customizations, so while you’ll have to do most of the heavy lifting here, this should definitely help you get started in the right direction:

• First get the active instance of the TribeWooTickets class, using TribeWooTickets::get_instance();

• Then, use this class’s get_tickets_ids() method with your Event ID to get the attached tickets. You can view the function itself in the official WooCommerce Tickets documentation here → http://docs.tri.be/WooCommerce-Tickets/source-class-TribeWooTickets.html#_get_tickets_ids

• Calling get_tickets_ids() should get you an array of IDs, each ID being a post ID for the specific ticket.

For example, say an event whose ID is 123 has two levels of ticket: Adult, and Child’s. The titles for the tickets are “Adult Ticket” and “Child Ticket”, respectively. The following code would output those titles in H3 tags, using the ticket IDs:

$woo_tickets = TribeWooTickets::get_instance();
$ticket_ids  = $woo_tickets->get_tickets_ids( 123 );

foreach ( $ticket_ids as $ticket_id ) {
    printf( '<h3>%s</h3>', get_the_title( $ticket_id ) );
}

Hopefully that helps! Basically, you can take that code and instead of just printing titles with $ticket_id, you can do whatever else you need or want to do.

Play around with this, and definitely be sure to keep backups of all your code before and after making customizations.

Let us know if this helps! 🙂
George

[George]

Hi Courtney,

Sorry you’re having some trouble here. I checked out your site, and was able to resolve these layout issues without using JavaScript at all – try adding the following CSS to your theme and see if it helps to resolve your layout issues at all:


body.tribe-events-page-template #right-column-wide {
overflow: hidden;
}


If that alone doesn’t help, I’d recommend trying to add !important to that declaration, like this:

overflow: hidden !important;

Let us know if this helps! 🙂

George

[George]

Your understanding and patience are hugely appreciated 🙂

[George]

Hey Toby,

Thanks for the update. Keep us posted on the results of your testing! 🙂

— George

[Author]

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