Map view only showing 1 event

[cyrilsack]

The map view of my calendar is only dispalying one event: http://www.adventureracehub.com/races/
However, the list view shows all 137 that I’ve built. Not sure what it is about this single event that makes it unique, I checked all its data and it seems no different than the rest.
http://www.adventureracehub.com/races/list/

[George]

Hello,

Sorry you’re having trouble here. This is indeed an odd issue…I’m admittedly not 100% sure what could be causing this, as I checked out your site and your events and Map locations all seem to be added correctly.

To start, I think the best bet is to rule out some common culprits for issues like this.

First: Do you have any template overrides? If you’re unsure, do you have a /tribe-events folder in your current theme’s folder?

If you do have template overrides, copy and paste their code in completion to Gists at http://gist.github.com and share links to these Gists, and we’ll go from there.

If you do not have any template overrides, proceed with the following steps:

• Ensure your Modern Tribe plugins are up-to-date
• Deactivate all non-Modern Tribe event plugins
• Switch to a default and unmodified theme such as Twenty Thirteen
• Test to see if the problem still occurs
• If it has been resolved, start reactivating everything one-at-a-time – checking at each stage to see if the problem has returned

• Finally, in the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply here?

These steps might seem tedious, but they’re vital to ruling out some common issues here, and are a great place to start on odd issues like this.

Let us know what you find!

Thanks,
George

[cyrilsack]

This reply is private.

[cyrilsack]

Any luck resolving the issue?

[George]

Hey Cyril,

I’m sorry for the delayed response here – we had a weekend here since my last reply, and then I was mulling over the information you posted and trying to think about what could be causing this issue.

Thanks for being patient…and for sharing the support data, and for testing out the Twenty Twelve theme and such.

Nothing stands out to me as particularly problematic about your site, or your support data. All your events and addresses seemed fine to me, too, when I originally checked out your site, so from here I think the most likely culprit for your maps issues are some limitations with the Google Maps API.

Basically, Google decides to limit their Maps API usage per IP address – and if you’re on a shared web host, that could mean that “your” server’s IP address is really the same IP address for several other sites. Depending on your host, that could be several dozen other sites. So your shared server might have reached the Google Maps API limit, which is an issue a few other users have faced in the past.

You can go ahead and re-activate Events Calendar and all your other plugins again. To get the Maps view working, if my hunch about the Google Maps API limitations are correct, then the best solution is to contact your web host and see if they can move your site to a VPS, so that it’s still hosted by them (and likely on the same server, still), but has a separate IP address so that it can ping the Maps API separately.

Does everything I explained here make sense? Sorry if it’s a bit verbose, I want to make sure I cover all the details. I’d recommend reaching out to your web host about this stuff – please let us know what they can do and if you get things working any better on your site.If we can get your site its own IP address and Google Maps API usage, and you still have issues, then we can proceed from there. We’ll at least know that this common issue isn’t to blame, which is a huge step since at this point it’s the most likely issue I can think of.

Thanks again for your patience Cyril, please keep us posted and let us know if anything isn’t clear here or if you have any questions/concerns.

 
— George

[cyrilsack]

This reply is private.

[George]

Hey @cyrilsack,

Apologies for the delayed reply here, I was out for quite a while with holiday travels and the like. I really appreciate your patience! 🙂

As for your issue – what you described is indeed odd behavior to me. I’m bummed that Blue Host didn’t have more to say, and that definitely could hinder resolving this issue because it’s still possible, technically, that there’s a Google Maps API limit affecting things here. But I’m curious: have you gone and edited any other Events beyond those original 20 that you said started to work correctly? If not, I’d recommend going to more Events and simply clicking “Update Event” – you don’t need to actually make any changes to the content, but if updating helped those other 20 events then it’s possible it will help others.

Speaking of those other 20 events, what sort of stuff did you edit? If it was all different for each event, then no worries, but I’m curious if they maybe all had something in common that you edited before they started showing up in the Map View…

Again: I’m sorry for the delayed reply and really appreciate your patience with us getting back to you. I look forward to your response and am hopeful we can get things resolved soon.

Thanks, and happy New Year!
George

[George]

Hello,

This issue’s been sitting here a while so I’m going to go ahead and close it for now – if other issues arise, don’t hesitate to come back and open a new ticket, and if you need to open a new ticket about the same issues you originally brought up here, please share a link to this original ticket so we can pick up where we left off.

Cheers!
George

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