[Geoff]

For sure! There are pages for organizers and for venues. That means the Smart Cupcake Company could be an Organizer that is hosting an event at a specific Venue.

Organizers get a page just like Venues do. This is a bit of a sparse example, but you can see how the contact information and upcoming events for an Organizer are displayed. You can also add a featured image and description to an organizer.

Cheers!
Geoff

[Geoff]

Hi Danielle,

Thanks for following up! It looks like the sticking point there is using two arrays where one can be used to grab both City and State.

Try removing that code and using this in your month/single-event.php file instead:

`<div id="tribe-events-event-<?php echo $event_id ?>" class="<?php tribe_events_event_classes() ?>" data-tribejson='<?php echo tribe_events_template_data( $post, array( 'state' => tribe_get_state(), 'city' => tribe_get_city() ) ); ?>'>`

Then, you should be able to use the city and state brackets in month/tooltip.php as you would expect:

[[=city]] [[=state]]

Let me know if that helps out. 🙂

Geoff

 

[Geoff]

Nice work, man!

I have to say I’m unfamiliar with Visual Composer. In looking at it, I don’t see that it has SSL or other server implications, but I wonder if it does and I’m just missing that. Perhaps the theme developer can shed more light on that for us as well.

When working with a clean install–including any themes and MU plugins–do you notice that the Google URL redirects correctly? If so, then that would certainly suggest that there is theme conflict.

Cheers!
Geoff

[Geoff]

Hi charrame, thanks for following up!

I’d definitely be happy to help you out here, but I’m going to need a little more information about what it is I’m looking for in order to help. It would be great if you could answer these questions for me:

• What steps are users following when the issue pop up?
• Is the issue popping up for everyone, or just certain people?
• Is there a common trait with those visitors, such as using the same browser?
• Do you still get reports of issues when you activate the default WordPress Twenty Fifteen theme? How about when you deactivated all other plugins?

The answers to these questions will help us get started. 🙂

Cheers!
Geoff

[Geoff]

Will you try putting this at the very start of the snippet:

<?php

…and this at the very end:

?>

I think that should do the trick. 🙂

Geoff

[Geoff]

My pleasure! I’m glad that helped. 🙂

Feel free to let us know if any other questions pop up and we’d be happy to help.

Cheers!
Geoff

[Geoff]

Hi Darlo! I see my last reply was marked as the correct answer, so I’ll go ahead and close this thread. Thanks again for getting in touch and I hope the plugin will work out for you here. Feel free to let us know if you have any other questions and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi Jeremy,

Thanks for following up. I definitely hear you and recognize the urgency here. You’re in the middle of a high sales period and we want to make sure you’re back up and running as well.

Since this is the second report we’ve seen on this issue, we’re definitely taking it seriously and are actively looking into it. Having you jump on this quickly and start the troubleshooting process in advance helped a ton and has allowed us to expedite the process for finding a way to fix this.

The reason it’s important for us to try to recreate the issue on our end is that it allows us to see if the issue still exists in a completely stripped down environment. We do put the plugins through heavy testing prior to releasing them, so if we aren’t able to mimic the issue on our end, we certainly want to start looking at what the discrepancies are between environments. It’s not to suggest that you’re doing anything wrong or that the issue doesn’t exist — it’s a helpful process of elimination that can pinpoint the best starting place to shipping a fix.

I’ve been looking at this issue with a couple of our developers. While we don’t see anything right off the bat in the code that would create this scenario and we haven’t been able to replicate the issue when testing in multiple environments, we want to make sure we cover all our bases here. Would it be possible for you to outline the specific steps you’re following to authorize the plugin once it has been installed and activated? We’re wondering if the steps you’re taking here differ from our in any way, so please give us as much detail as you can.

I totally understand you are looking for a solution now and we’re going to do our best to do right by you here and address this as quickly as possible. In the meantime, you are welcome to try downgrading Eventbrite Tickets to a version that predates the API update (3.9.1 and below) by heading to your account here on this site and downloading that version under My Account > Downloads. I do want to note that this could have issues of its own since the API in that version is no longer supported by Eventbrite. If you do go this route, please downgrade your versions of The Events Calendar and The Events Calendar PRO as well to make sure they are all in sync.

Thanks again for you patience and cooperation here while we work on this.  Getting this nailed down with you is a priority and I want to make sure we do right by you here.

Cheers,
Geoff

[Geoff]

Hey opus13–welcome back to the forums. 🙂

Absolutely! You can add the weekday name. Head to Events > Settings > Display, then change the “Date without year” option from this:

F j

to this:

l, F j

That should give you the format you’re looking for in the widget. 🙂

Cheers!
Geoff

 

[Geoff]

Hi Filipe–welcome to the forums!

One way to get you calendar on the homepage is to use Event Rocket. It includes a number of additional shortcodes you can use to embed the full calendar on a page, then use that as your homepage.

Will that work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hello Shah!

I totally understand you here and can relate with investing a lot of money on a website. I unfortunately don’t have any discounts to offer at the moment. However, do occasionally share promotions in our email newsletter and on Twitter. Following us there is a good place to stay in the loop when discounts are available. 🙂

Cheers!
Geoff

[Geoff]

Howdy charrame! Welcome back to the forums. 🙂

Shoot, I’m sorry for the trouble here with the Community submission form. I’d be happy to help troubleshoot this with you, but first are you able to provide a little more detail about the issue? For example, what steps can I follow to recreate the issue and see it myself? Is the issue popping up for everyone, or just certain people? Is there a common trait with those visitors, such as using the same browser?

I see you have tried activating a default WordPress theme (like Twenty Fifteen) and tried deactivating all other plugins. Did you notice any difference under those conditions? How about when you activate a default WordPress theme and deactivate all other plugins at the same time?

Let’s start there and see what we find.

Cheers!
Geoff

[Geoff]

Hi Brian and welcome to the forums!

We did indeed add a slew of additional formatting options for the datepicker (Events > Settings > Display > Date Format Settings). However, that specific format was not added in the bunch and I don’t see anything in pipeline for it in a future release.

I can certainly see how that could be useful! Your best bet for now would be to submit this as a new feature request in our UserVoice forum so it can get on the radar.

Cheers!
Geoff

[Geoff]

Hi Darlo! Thanks for getting in touch here and for checking out the plugin–I really hope PRO is a nice fit for your site.

Excellent question. Yes, Venues and Organizers both get their own pages. For example, if you create your Smart Cupcake Company as a venue, you can include a description of it, a photo, and even include a map of the location. The page will also show upcoming events for that venue. Here’s a general example of how the page looks.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Jeremy,

Let me start by saying sorry that the other thread was closed. We do close threads that have been marked Resolved or that have been inactive for more than two weeks as a means of keeping the forums organized and it appears that thread hit the threshold there–my apologies! We certainly didn’t intend to shut you out or blow you off and I’m sorry if it came across that way.

Thanks for detailing the steps you’ve taken so far. It’s definitely helpful to know that you’ve taken the preliminary steps of testing for conflicts and flushing permalinks. Those are definitely the first two steps I would have recommend trying before we got any deeper.

I haven’t been able to replicate the issue on my end, but I do see in the related thread that the issue was able to be resolved by validating the plugin locally, then pushing the local database to the server. I’m going to create a ticket in our system for our developers to look into this more thoroughly, but I hope that the the solution in other thread will work for the time being.

Thanks for your patience here while we figure this out!

Geoff

 

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