Page 82

Forum Replies Created

Viewing 15 posts - 1,216 through 1,230 (of 5,607 total)

← 1 2 3 … 81 82 83 … 372 373 374 →

Author

Posts
May 4, 2018 at 10:58 am in reply to: Suggestions for Facebook Import issue #1523155

Courtney
Member

Hey John

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

May 4, 2018 at 10:46 am in reply to: Can an event have more than one price? #1523147

Courtney
Member

Hi Damian

Yes, you can create multiple tickets with Event Tickets and Event Tickets Plus. You can show multiple tickets on the same event/page/post at the same time. Give it a try with our free Event Tickets plugin and let me know if that works for you.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 4, 2018 at 7:52 am in reply to: Imports don’t work anymore / no events showing for May 2018 #1522903

Courtney
Member

Hi Arne

Can you share the source that you were importing from? Please send a link. I’d be happy to investigate what might be happening.

Thanks
Courtney 🙂

May 4, 2018 at 7:47 am in reply to: I want a refund as it does not work #1522892

Courtney
Member

Hi there

Thanks so much for reaching out! I’m sorry our notice at the top of Event Aggregator didn’t stand out enough for your purchase. We have also removed all mentions on our product pages and knowledgebase about Facebook imports at this time.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

May 3, 2018 at 10:39 am in reply to: Issues with scheduled imports #1522292

Courtney
Member

Hi there

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an effect on a number of our users.

As part of this, a number of new restrictions were applied to their Events API, which is the specific protocol Event Aggregator uses in order to import events, organizers, and venues. These changes went live with little notice to providers such as ourselves. At this point, it does not seem possible to reliably import any events, even if you created and ‘own’ events on Facebook and have linked Event Aggregator to Facebook using those same credentials.

This is frustrating for you, and for developers like us. As Facebook continues to alter what it allows us to access, we will continue to pursue a path forward for Event Aggregator to import Facebook events. We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

If you interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

May 3, 2018 at 10:36 am in reply to: Is the FB API restrictions for Events ruining anyone else’s life? #1522288

Courtney
Member

Hey Becky

Oh I so agree. Facebook has been making quick changes without much notice. However, they did announce a new submission process for applications. We’ve applied and will see if they restore any access to the data.

We will continue to keep https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy and https://theeventscalendar.com/event-aggregator-status/ updated as this unfolds.

Please let me know if you have any other questions!

Thanks
Courtney 🙂

May 3, 2018 at 10:17 am in reply to: Need Shortcode for my calendar #1522272

Courtney
Member

Hi Edgar

We do offer Calendar View Shortcodes https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/ and Widget Shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for Events Calendar Pro https://theeventscalendar.com/product/wordpress-events-calendar-pro/

We have a few other shortcodes for things such as single events https://theeventscalendar.com/knowledgebase/embedding-single-events-tribe_event_inline-shortcode/

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 3, 2018 at 5:05 am in reply to: License key when bought at envato #1521856

Courtney
Member

Hi John

We do not have a specific partnership with Envato/Themeforest. Some theme developers have created their themes to really integrate with our plugin, but the actual Pro plugin and license for support with us are not part of their offerings.

Do you have any records of your license for Events Calendar Pro? Is there an email address I can search our records for? Or can you access the license code at Events » Settings » Licenses? I tried searching for your name in our files and didn’t find any accounts that way.

Roughly how long ago was Events Calendar Pro purchased?

Purchasing Event Tickets Plus https://theeventscalendar.com/product/wordpress-event-tickets-plus/ from the page will work if we don’t have an account with you.

Thanks
Courtney 🙂

May 3, 2018 at 4:48 am in reply to: "event" slug / link is not working #1521846

Courtney
Member

Sure thing Billie. I’ll close this thread out but do let us know if you run into other problems.

Thanks
Courtney 🙂

May 3, 2018 at 4:42 am in reply to: Multi day events that span all days in calendar view #1521839

Courtney
Member

Hi Scott

So sorry I didn’t properly answer your question.

The span effect is not currently possible for multiple day events. If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com. We will update you if we implement this as a feature.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 3, 2018 at 4:17 am in reply to: Like your design – is Stand Alone (not Plugin) version available? #1521830

Courtney
Member

Hi Alex

We have just rolled out http://loxi.io as a stand along service. It works on any website, not just WordPress powered sites. Sign up for a free account today to get a feel for how it could work with your needs.

Thanks
Courtney 🙂

May 2, 2018 at 12:12 pm in reply to: Event tickets #1521379

Courtney
Member

Hi there

At this time Event Tickets only integrates with Paypal.

Event Tickets Plus can connect to other e-commerce plugins. We currently support WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 2, 2018 at 11:46 am in reply to: "event" slug / link is not working #1521356

Courtney
Member

Hi Billie

Can you send me a screenshot of the content and image? When I followed your link, I saw the expected view of your events in list mode.

Thanks
Courtney 🙂

May 2, 2018 at 11:34 am in reply to: Recurring Events #1521331

Courtney
Member

Hey Chrissy

No, as soon as you edit the event, it will break it out from the series. https://theeventscalendar.com/knowledgebase/pro-recurring-events/ has more of an overview on recurring events.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

May 2, 2018 at 5:44 am in reply to: Change view for Upcoming Events on Venue and Organizer Pages #1520966

Courtney
Member

Hi Christophe

That is an interesting idea. I’m not sure how much the code there can be customized.

We’re limited in helping with styling customizations, per our Scope of Support / Terms. You can take a peek at our Themer’s Guide for suggestions on how to start with any customization to our plugins.

I can add this thread to our customizations request. Doing so will unassign it from me, and we have no promises on how soon we can return to assist further. Customizations like this that go beyond our normal terms of service are ideal for the times when we have a low volume of help desk threads.

Would you like me to submit it further along for potential future help?

Thanks
Courtney 🙂
Author

Posts

Viewing 15 posts - 1,216 through 1,230 (of 5,607 total)

← 1 2 3 … 81 82 83 … 372 373 374 →