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Oh sorry I missed your response here Jörg.
I’m sorry to bug you further, but I noticed another issue: The generated link for a venue location website is not displayed properly, as you can see in the attached screenshot.
It’s not trouble at all. That is a bit quirky. I would think this would be a result of your theme. Perhaps it is HTML escaping the entire link thinking the link wouldn’t contain an < a > element? Could you try briefly changing themes to see if this problem persists in a default theme like Twenty Sixteen? Feel free to switch back.
If it does not persist in Twenty Sixteen checkout your custom theme’s folder. Does it have a tribe-events folder within it? If so it is probable that there is a file called /modules/meta/organizer.php inside of it. Renaming or deleting this file will likely cause this issue to go away, but might make things look different on your site. The problem is likely somewhere in that file, so if you share it here I might be able to find it and correct it.
Did that help narrow down the cause?
- Brook
Ahh that makes sense.
You can absolutely set it by default Michael in Community Events. It will require a small theme override. If you have never made one of those before you should first familiarize yourself with the Themer’s Guide. With that knowledge in hand, create an override for public_html/wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/venue.php and then go down to around line 38. You will see this:
$venue_show_map_link = get_post_meta( $postId, '_EventShowMapLink', true );
Swap it out for:
$venue_show_map_link = true;
And there you have it, it should be set by default.
Did that do what you wanted?
Cheers!
– Brook
Yeah I can definitely walk you through that modification if you’re keen to make it.
I don’t recall if we have yet walked you through creating theme overrides. But if not then you will want to first familiarize yourself with the Themer’s Guide . With that knowledge in hand will create an override for /the-events-calendar-community-events/src/views/community/modules/venue.php . On line ~36 you will see
$venue_country = tribe_get_country();
Swan this for own country. Use the country’s full name as it would appear in the country picker drown down, then wrap it in quotes. For example:
$venue_country = 'United Kingdom';
Would select the UK.
Did that do the trick for now? I have not yet heard back from the developer. I am not sure when or even if this behavior will change. I do not fully understand why we changed it in the first place, hence my question in to our lead developer. It appears that someone felt the old behavior was in fact a bug and very purposefully changed it to the current. My question for the developer is basically: Why? I don’t grasp the reasoning behind this. That said your ticket to change it back is still open, but since it has not been slotted for and is marked as a feature rather than a bug it could be many months before it gets addressed.
- Brook
Excellent! I am happy you found a solution. That was a little quirky, happy the global timezone resolved it.
I was in a rush and forgot my credentials but I ended up finding the solution which was to set the checkbox for use event timezone rather than global timezone.
No problem at all. I hate to be a stickler about such things but it’s part of the job.
I appreciate you getting back. Cheers!
– Brook
Ahh okay. So you can still specify the text you just have to do so as a shortcode parameter named “complete”:
[tribe_event_countdown slug="awesome-occasion" complete="Today"]
That would show the countdown for an event with the slug “awesome-occasion”, but when the day arrives it will say “Today” instead.
Does that do what you wanted?
Cheers!
– Brook
Howdy Joe!
I would love to help you with this! Would you mind first logging in so I can verify your support access? You actually posted in our presales forum which is for unregistered users. But if you log in real quick I can see your license info and take it from there. After logging in would you mind sharing a link to your site?
Thanks a bunch!
- Brook
Howdy Lucy,
I would love to help you with this. I have two questions for you:
- Are your plugins all updated to the latest versions?
- Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Cheers!
– Brook
Howdy Cindy,
I would love to help you with this.
Basically what you are seeing is expected behavior. Your site is evidently setup to show excerpts rather than the full description. In WordPress automatic excerpts have their HTML stripped. This is just how WordPress behaves. It provides a manual excerpt box on the Edit pages including the Edit Events one where you can manually craft an excerpt, and any HTML in it will be preserved. But if you do not use the manual excerpt box, excerpts will not contain HTML.
What the Avada developer did before was stop the excerpt from being trimmed/HTML stripped, but they did this by modifying our plugin. Thus anytime you update the plugin you will lose the change. There would be two better ways of doing this:
- Use manual excerpts
- Set Avada to show full HTML instead of Excerpts. I am not familiar enough with Avada to know how to do this, but an Avada dev could definitely walk you through it.
Does that all make sense? Will that work for you? Please let me know.
Cheers!
– Brook
Howdy Karly,
It’s great to see you again! I hope things have been going smooth.
I checked in on the status of that ticket and nothing has changed since Geoff’s last update. This is not yet slotted for a release. However I do have a question in to one of our devs requesting a little more info, and I will get back to you with that when he does.
Please let me know if you have any follow up questions in the mean time. Cheers!
– Brook
Howdy Charles,
For sure I would love to help you with this.
When you go to add the widget to an area in WP Admin > Appearance > Widgets it allows you to specify the text that’s shown once the event is here. So go there, find the widget you’ve added, edit it, and then change the box “Countdown Completed Text:” to your preferred text.
Does that all make sense? Will that work for you? Please let me know.
Cheers!
– Brook
Howdy Frank,
For sure. That code is attached near the top of the file. You will see this line:
add_action( 'tribe_tickets_ticket_email_ticket_bottom', array( $this, 'ticket_email_meta' ) );
Which adds the email meta to that action. You will have to craft your own way of attaching the function to the other email though, it might even require writing your own version of that function.
Cheers!
– Brook
Since this thread has been inactive for a spell we are going to archive it. If you need anything else please don’t hesitate to open a new topic.
Cheers!
– Brook
Thank you for letting us know you too are seeing this issue Timothy. If my theory is correct I could see how that would affect attendance counts as well.
Brian wisely wants to double check that we found the source of this so that we can make sure our fix will address it. Thank you for sharing a copy of your database Saha. I just forwarded it on to Brian for testing.
– Brook
Nice! That’s crazy it created so many recurrences on that day. There was a bug briefly in our plugin that caused some extra recurrences to get created. I wonder if that might be responsible here?
We built a tiny little cleanup plugin that is intended to cleanup recurrences like that. More information about the bug and cleanup plugin can be found in this article. If I were you I think I would install and activate that plugin as outlined. It runs in the background of your server so that it does not slow things down very much, and it runs briefly once each hour until the whole site is cleaned up. So if you install it now and give it some time, it seems very likely all those recurrences will disappear without you lifting another finger. If they don’t though then there is one other method for this involving running this SQL query. I can walk you through this if you prefer to directly edit the database like that instead.
Thanks for getting back John. I am happy you got to the root cause of this, especially before December rolls around.
- Brook
Ahh very good to know, thank you.
So maybe it is still running? I’m not sure what the “complete” status means, but the data set is about halved so maybe in a few more days it’ll be finished running?
The “Events Calendar PRO: Recurrence Events Rebuild” plugin would have finished it’s course if the status is complete. But it is probably in no small part responsible for the # of posts being cut in half.
I did some tests yesterday on the fastest way to rebuild those recurring events, so you’re not waiting 72 hours for each one and you don’t have to do it for multiple pages. What I found was that that this plugin will indeed eliminate all those events that are 2 years out if you have already changed the setting from 1 month to 2 years. If I were you I would make sure you have that setting where you want, if you only want events 1 month out then great! Now I would tell the plugin, which has currently stopped running, to start again. You can do this by running this query:
DELETE FROM wp_options WHERE option_name LIKE '%_tribe_63556%'
A note for your developer: Please make sure you are comfortable with your database backups before running a delete query. The above should have no ill side effects, but it is very common for website to backup before running queries like the above just in case the unexpected happens.
Once that query has been run your website will start gradually deleting all of those event recurrences from 2017 and 18. You will not have to do so manually. Best of all it should be doing it much faster than 72 hours per event. And finally when it is done running, your site will be faster than ever. It might take it a few days to finish, but of course your developers can rerun the above queries at any point to get a status update. If the status is not “complete” it will be empty, and if it’s empty it is still running.
Does that sound like a plan?
Cheers!
– Brook
