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Since we have not heard back in a while I am going to archive this topic. If you need anything else though please feel free to open a new topic. We will be glad to help. Cheers!
– Brook
Since we have not heard back in a while I am going to archive this topic. If you need anything else though please feel free to open a new topic. We will be glad to help. Cheers!
– Brook
Since we have not heard back in a while I am going to archive this topic. If you need anything else though please feel free to open a new topic. We will be glad to help. Cheers!
– Brook
Since we have not heard back in a while I am going to archive this topic. If you need anything else though please feel free to open a new topic. We will be glad to help. Cheers!
– Brook
Oh no! That is a big problem.
In order for that field to be blank in your database, something has to be preventing it from being written. Your server likely lacks a connection to Google when you create the venue. If the server itself can not contact Google Maps while the venue is first being saved, then it will not be able to get the Latitude and Longitude.
Is your website server on a shared IP? If so it is possible that Google has limited your servers IP from making Google Maps requests. It limits all IPs to 12000 a month. And shared servers frequently go over this limit, as do other shared IP setups.
If you run the PHP portion of this relevant articles code on your server, and do the print_r($loc); as outlined, what happens? Do you get a proper latitude and longitude, or is there an error along the way?
I really appreciate your working with me on this Subforma. I know it has taken us a while to get the problems isolated and communicated to one another. Please let me know what happens, and if you have further questions.
Cheers!
– Brook
Howdy Laurie,
That snippet actually should work both for the desktop and smartphone. It does not matter what device you are viewing from, if there is a URL in “Event URL” field for an event, then clicking on a link to that event anywhere from the customer side of your site should link to the Event URL, not the event itself. Are you experiencing something different? If so can you describe what that is, and possible link to the page in question. Or maybe I misunderstood your question.
Let me know how I can help. Cheers!
– Brook
Since this topic has gone for a couple weeks without a response I am going to archive it. If you need anything else though, or even need to continue this at a future date, please feel free to open a new topic. We will be happy to help. Cheers!
– Brook
I am happy to hear that terrizsolo! I’ll chalk that up as another request for a tutorial. 🙂
I am going to archive this topic Glenn, since it has been a couple weeks without a response. That’s when we basically assume that the issue is resolved. If however that’s a mistake, please open a new topic. We want to help you!
Cheers!
– Brook
It does, I wish there was a better solution.
Not really anything specific for servers. Usually anything that runs WordPress runs our plugin fine. So there is usually not much need for them. It really does run on a huge variety of configurations, especially all the standard LAMP ones.
It could not hurt to first confirm the above suspicion. But, the only real way to do that is to duplicate your site to another server. If you do have a development server, perhaps locally, it might be worth replicating the site and seeing if you can download from there. Based on what we know so far you absolutely should be able to. And from there, perhaps you basically copy settings from the local to the live?
Please let me know if you have further questions. I want to help as best I’m able. Like I said, I wish there was a better way to proceed than the hassle I’ve outlined, but I’ve put a bit of thought into it and even consulted with a fellow dev.
Cheers!
– Brook
Thanks for the updates, Bob. Glad to hear you got it fixed.
Just so you know with the PRO plugin in the last year we added the ability to filter categories from the widget, by being able to select which categories are visible:
Since your original issue is resolved I am going to archive this topic. Thanks again for updating us!
– Brook
Excellent, i am glad it is now working. It could have been a momentary interruption of your server’s connection to Google that caused those entries to not save. If the geocoder does not receive a response on save, the lat/long entries would be empty. Does the problem persist when you update the event? Does it happen for other events? If not I would not worry about it. It sounds like a one-time issue that is unlikely to repeat. I have not seen any other users with that problem.
Does that answer your question and address your concerns? Thanks for all the details in helping isolate the problem.
– Brook
We have tried to reproduce this problem on multiple websites. Yours is the only that has an issue when downloading the iCal to an iOS device. All of the others the download succeeds and imports properly. But on yours it says “Download failed”. Due to the fact that the download is outight failing, and that the file is apparently not malformed, this basically has to be a server issue. It is likely that your server is either treating iOS different, or there is something about the HTTP headers it serves that iOS does not like.
We noticed that the iCal link is now actually hidden when viewed from Safari. That might be the best solution to this problem. If you would like to dive in further though, then you would need to do testing to figure out what about your server config is conflicting. You could try writing a script of your own to generate a download, perhaps with the ics mime type, and seeing if that happens succesffully. I doubt that it will. Which helps narrow the problem. You should checkout your Apache Configs and PHP.ini for anything deviating from the standard settings. Is there something you have done that might have an impact on download files and possibly the treatment of mime types or the safari UA string? If you can’t think of anything, then you would have to go through line by line on the hunt for something. Obviously none of this is going to be easy, so perhaps your current solution of hiding that link from Safari is the preferred route.
I wish I could be of more help here. We can only offer so much support for server issues. But hopefully the above is what you need make a decision on which route to take, and how to proceed if you choose the hunting through your server configs route.
Please let me know if you have questions. Thanks, Hunnicutt.
– Brook
Thanks for posting your system information werbeagenturlauf. That is very informative.
Can you elaborate a little bit on what happens. You say the server shuts down for a few minutes. What happens after the few minutes is up? Do you see an error message, or do you see the screen that says “X events imported succesfully”? Or, do you see no screen at all, just a blank page?
Also, what do you mean the events are also “postet on facebook and other socialmedia-channels”? Our plugin does not post events to social media nor facebook. Do you have a third party plugin or service that is posting these events?
With the answers to those questions I believe I can give you a lot more specific advice on how to troubleshoot and fix this problem. Likewise if you have any questions for me, please ask away. Cheers!
– Brook
