Location search doesn't work

[subforma]

Hi

Location search doesn’t work, don’t know why. Can you help me?
Page where plugins are installed: http://informator-miejski.pl/wydarzenia/

For example:
Have event in city: “Trzebinia” but when i want search this location, have error “There were no results found.”

PS. before update to 3.9 all the features work

[Brook]

Hello subforma,

That is no good. I took a look at your issue. I have a few things we might try:

• Could you create a new test event and a new test venue. Try this location for the venue:
  Address: 1626 Second Avenue
  City: Manhattan
  State: New York
  Postal code: 10001
  Country: United States
  Now try searching for “New York”. Does that return the event in your test?
• Could you open up your venue, edit the address to something else, then then edit it back to your original? Does it work now?

Let me know if you have any questions while debugging. Thanks!

– Brook

[subforma]

Hello

Still don’t work 🙁
I add some test event with this adres:
Address: 1626 Second Avenue
City: Manhattan
State: New York
Postal code: 10001
Country: United States
but still have error: “There were no results found.”
I try edit address but nothing happen still don’t work.
Please help me, is very important.

[Brook]

Thank you for try that. I definitely will help you.

It appears that the form is properly doing a search for the location typed in, and getting a response from Google Maps as to where the location is in the world. But, the popup menu is not showing where you would normally select the result.

Could you try doing a conflict test? If something is interfering with the popup like that, it is incredibly likely that there is a conflict happening. What is the result of that test?

Please let me know if you any questions. Thanks!

– Brook

[subforma]

This reply is private.

[subforma]

This reply is private.

[Brook]

Hello again, to do a conflict test follow the instructions here: https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Or if you prefer to just do a manual update, you can go to My Account > Downloads (click here), and select the version you want to download. I strongly recommend downloading version 3.9 as it includes all of our latest bug fixes.

Let me know if you have any more questions. Thanks!

– Brook

[subforma]

Hello Brook

Thanks for reply 😉
I try searched something in conflict test but i still don’t have answer 🙁
My calendar still don’t work. Today I will try to instal version 3.8.1 I hope this helps

[subforma]

bad news
version 3.8.1 don’t works
I will try to instal in clean theme

[Brook]

Thanks for the update Subforma. I do really think that the conflict test will help us find the problem. To clarify, have you already clicked on this link and followed the instructions inside? If so, did you find a conflict? Link: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thank you for the update. I am trying me best to understand you. Hopefully testing for conflicts will reveal the culprit.

Cheers!

– Brook

[subforma]

This reply is private.

[subforma]

and why only one adress from Kraków is on map?

ul. Skarżyńskiego 1 Kraków 31-866 Polska <- find in map
ul. Dobrego Pasterza 128 Kraków 31-416 Polska <- don’t find in map view

I’ve had enough of this 🙁 whats is wrong?

[Brook]

Hello again!

Brook, I need faster reply. Maybe email?

I understand that. Actually our fastest replies are through the forums. But, we do not work on the weekends, so responses might come as late as Monday in the US timezone for any questions asked on Friday.

Why Kraków is enable in map view?? and Chrzanów, Trzebinia is disable??

I am very sorry Subforma. I am having trouble understanding your English. I do not understand these questions.

and why only one adress from Kraków is on map?

ul. Skarżyńskiego 1 Kraków 31-866 Polska <- find in map
ul. Dobrego Pasterza 128 Kraków 31-416 Polska <- don’t find in map view

This view only shows map markers for events within the list. There are no events for dobrego in the list. But if you change pages, or enter a different search term, those events might appear and so will their markers.

I can see your problem with location search. The list is not being populated with data, even though Google is sending a response with the appropriate data. This means that you are not facing a Google API limitting error. Further there are no errors in the JS console. This leaves basically only one possibility, your theme and or your plugin are sadly conflicting with The Events Calendar.

Can you confirm that you have disabled all other plugins, switched themes to Twenty Fourteeen, and then tried to do multiple location searches. And that when you did this, the location search results drop down appeared?

Thanks for updating us!

– Brook

[subforma]

Hi Brook

I’m sure this is not the plugins
http://informator-miejski.pl/wydarzenia/
I added a few days ago event: “Wkręceni 2” map showing this event.
Today I want add next event “test kino osw” and I can’t 🙁 New is not available in map view 🙁
You have any idea what’s wrong?

[subforma]

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