- This topic has 9 replies, 2 voices, and was last updated 11 years ago by
.
-
Posts
-
When I click the iCal Export button when viewing my website on my iPhone. I receive an error that says ‘Safari Cannot Download This File.’
Is there a solution for this?
I also notice in Google Chrome for iOS, I can download the file, but not open with any calendar software…
Howdy hunnicut,
Are you having similar problems downloading the file from our demo site? http://wpshindig.com/events/ I do not think you will. If you are not having problems with the demo site, then there is likely a conflict happening on your site. Would you mind testing for conflicts? That would help to isolate the problem.
Please let me know if you have any questions. Cheers!
– Brook
The demo site works for me.
I have tested for all conflicts and never saw a fix.
I did remove the Google Calendar export option because we didn’t like that it brought you away from the site, but the iCal export works on the desktop site…?
Howdy Hunnicutt,
Thanks for testing that out. I am trying to reproduce the problem on your site, but I am unable. Furthermore your site appears to be serving the correct HTTP headers.
I doubt this has to do with mobile versus non mobile site, because the link and file is the same for both. Likely it more has to do with the calendar software on your phone. I am going to have one of our support reps who has an iOS device take over since they should be able to reproduce the problem, and see if that yields further insight. We will get back to you tomorrow. Cheers!
– Brook
We have tried to reproduce this problem on multiple websites. Yours is the only that has an issue when downloading the iCal to an iOS device. All of the others the download succeeds and imports properly. But on yours it says “Download failed”. Due to the fact that the download is outight failing, and that the file is apparently not malformed, this basically has to be a server issue. It is likely that your server is either treating iOS different, or there is something about the HTTP headers it serves that iOS does not like.
We noticed that the iCal link is now actually hidden when viewed from Safari. That might be the best solution to this problem. If you would like to dive in further though, then you would need to do testing to figure out what about your server config is conflicting. You could try writing a script of your own to generate a download, perhaps with the ics mime type, and seeing if that happens succesffully. I doubt that it will. Which helps narrow the problem. You should checkout your Apache Configs and PHP.ini for anything deviating from the standard settings. Is there something you have done that might have an impact on download files and possibly the treatment of mime types or the safari UA string? If you can’t think of anything, then you would have to go through line by line on the hunt for something. Obviously none of this is going to be easy, so perhaps your current solution of hiding that link from Safari is the preferred route.
I wish I could be of more help here. We can only offer so much support for server issues. But hopefully the above is what you need make a decision on which route to take, and how to proceed if you choose the hunting through your server configs route.
Please let me know if you have questions. Thanks, Hunnicutt.
– Brook
It does, I wish there was a better solution.
Not really anything specific for servers. Usually anything that runs WordPress runs our plugin fine. So there is usually not much need for them. It really does run on a huge variety of configurations, especially all the standard LAMP ones.
It could not hurt to first confirm the above suspicion. But, the only real way to do that is to duplicate your site to another server. If you do have a development server, perhaps locally, it might be worth replicating the site and seeing if you can download from there. Based on what we know so far you absolutely should be able to. And from there, perhaps you basically copy settings from the local to the live?
Please let me know if you have further questions. I want to help as best I’m able. Like I said, I wish there was a better way to proceed than the hassle I’ve outlined, but I’ve put a bit of thought into it and even consulted with a fellow dev.
Cheers!
– Brook
- The topic ‘iCal Export Mobile Phone’ is closed to new replies.