[Brook]

Howdy 1d3nt1tr163,

It’s nice to meet you. I am sorry that you are mistakenly seeing that notice. I will help you get to the bottom of this.

Would you mind answering a few questions so I can zero in on the solution?

1. What is the domain for the website showing this error?
2. Is this regarding a license for WooCommerce Tickets?
3. We actually do not show any record of your purchasing a license for WooCommerce Tickets from this account. But sometimes users register a second account on our website. If you think you might have a second account, could you provide the username or email addresses you think would be associated with it? Or perhaps the purchase receipt we would have emailed you when the order was processed? You can share this information privately via email with support @ this website.

Cheers!

– Brook

[Brook]

Howdy Ginger,

I’m happy you like the look of their widget. That widget they are using is one of the advanced ones that comes with Events Calendar Pro. Simply installing Events Calendar Pro on your website, and adding the “Minical” widget will give you that same look.

That said if the only thing you want from Pro is to change the look of that widget, even in the free version you can manually modify the widget template if you know CSS/PHP. While you won’t get the many features of Pro or and its widgets, you could add something visual simple like that date box with a theme override. Details on how to create overrides are in our Themer’s Guide, but again it requires an advanced knowledge of CSS and PHP.

Does that answer your question?

Cheers!

– Brook

[Brook]

Howdy Josh,

Thank you for detailing what you have tried so far. I am sad to see you are facing a 404, but I can definitely walk you through this.

I have seen similar issues. Often it is the result of WordPress mistakenly seeing that URL/slug as belonging to another page or plugin. But when it tries to request that page it can’t find it in the end, and a 404 results.

There are two things we can do to diagnose. Personally I would start with just the first one.

1. Install the Debug Bar (official WordPress.org plugin). Visit the above 404ing pagand click the “request” tab of the debug bar. Copy the information from that tab here. That might give us a clue as to what is hijacking this URL and why.
2. Test if a “conflict” is happening. This guide walks you through how to test for a conflict, and then identify what is conflicting.

Are you able to run through one or more of those steps? Whats the result?

Cheers!

– Brook

[Brook]

Howdy Nadia,

Thank you for getting back to us.

Geoff wanted me to pass along his  apology, he said he forgot to mention a step. In order to see the bug fixed you would first need to “flush permalinks”. You can do this by going visiting WP Admin > Settings > Permalinks, and hitting Update at the bottom. Does this fix it on your production site (I think the dev site might be facing a different issue)? Or are you still seeing “No results found”?

Cheers!

– Brook

[Brook]

Perfect. Thanks for the response.

Please let us know if yo u have any future questions or feedback. Cheers!

– Brook

[Brook]

Interesting. I could see how that might happen. The Events are Custom Post Type. The Event page is a fairly standard WP Custom Post Type Archive page. It would seem that that the iThemes Archive template is applying to all Archive pages including the events. Perhaps when you specify an archive template and an event template, you have managed to specify two content templates for the same page and thus this duplication happens.

Thank you very much for sharing the solution Bob. I wish I was able to help you find one much sooner. We do our best to support users of the various highly customized and powerful themes, but since they are usually quite unique it can be difficult to quickly find solutions.

• Brook

[Brook]

Thanks for linking to the site. That does help me understand whats going on better. It doesn’t look like you are getting an error, you are just getting an unstyled paragraph of random event text in place of the event page.

We saw this happen on the Genesis theme a while back. What was happening is that the event page was being rendered as an excerpt instead of a page. When rendered as an excerpt HTML and JS is stripped from the output, and only text remains. Hence the weird block of text.

Have you changed any settings on this site or your theme relating to excerpts? Have you also double checked that the functions.php file which you added iThemes code to is definitely being loaded? For instance, swap out the line:

return '4f5363f3cb8e1';

with:

echo 'test';

and see if the word test appears on the event page?

Thanks again for the link.

• Brook

[Brook]

Yeah, we have a dedicated servers, so that isn’t an issue. We should have the power.

Excellent! I had a feeling you weren’t the average shared hosting setup, but just in case you were…

If I schedule it to weekly, does it try to reimport the whole thing again, or just what has been changed/updated?

Good question. It runs through a bit of a process for each event:

1. Parses the iCal feed building each of the 5k events.
2. It checks each event to see if it exists in the database.
   1. If it doesn’t exist it gets created.
   2. If it does exist and some of the info has changed, it updates the event.
   3. Otherwise it skips the event.

So while it minimizes writing to the database (slow), it still has to parse and double check each event (somewhat fast).

Even still we are interested in some performance improvements the iCal importer. For one thing we would like to batch import events in the background as we currently do when you create a large number of recurring events. Another we are looking into is checking the LAST-MODIFIED field in the iCal file and comparing it against the last import date. Not all iCal files have these, but those exported from Google Calendar do. For those that do it could really help speed up large scheduled imports by cutting down on database queries. But, neither of these improvements is far enough along yet that I could give you an ETA on when they will be ready.

Does that answer your question?

• Brook

[Brook]

Thanks for getting back to us Widhi. I am happy you went ahead with Woo. If you need any assistance please don’t hesitate to open a support topic. Cheers!

– Brook

[Brook]

You are welcome! I hope you do find a good solution. If I knew of any outside of WordPress I would definitely mention one, but I have not personally used anything enough to recommend one.

Cheers!

– Brook

[Brook]

Howdy Darnahome,

I am sorry if I was unclear before. For most users the only way to solve this is going to be requesting it as a feature for us to consider implementing at some point in the future, and then waiting for it to be implemented.

If you are a seasoned PHP developer with a good understanding of WooCommerce’ API, you might be able to build this feature yourself. Using the API you could make it so that every time a ticket purchase is approved you could update the stock counts of the other language tickets. As far as hiding select tickets from certain pages, that too would be possible using the Woo API + a theme override (by following the Themer’s Guide) for ‘wootickets/src/views/wootickets/tickets.php’. There is a loop in that file which shows all of the tickets, and each ticket is a WC_Product. So you could examine the product and requested URL to determine which ones you should show.

Those are your the options I can think of, and the second one is only an option for a PHP dev. I wish I had better solutions. As I said at the outset, you are trying to use WooCommerce Tickets with WPML which it was not designed to be compatible with. Thus there are not a log of great options for making them compatible.

Does that answer your question?

Cheers!

– Brook

[Brook]

This reply is private.

[Brook]

Amie I just noticed your response. Sorry for missing it earlier. It sounds like you are probably hitting the same issue. Would it be possible to break up some of your events into a different category and export them separately? I notice you have ~50 recurring events. If you separate those into a different Google Calendar and I would not be surprised if you could just import the two files, one file with the one-time events and a separate with recurring.

Your server might also benefit from bumping PHP’s maximum execution time if the above does not work. You do not have nearly as many events as Anthony so it might not choke if you bumped it from 30 seconds to say 120 seconds. I can not personally walk you through how to change that, because if varies from host to host. But if you ask your webhost how to change “PHP’s maximum execution time” they should be able to walk you through changing it from 30 to 120.

If you need further help, would you mind opening a new topic? We would truly love to help. But, we strive to keep our topics here dedicated to one users problem, that way each persons gets our full attention.

Thank you!

• Brook

[Brook]

I appreciate your understanding, Anthony.

Google Calendar does allow you to break events up into multiple calendars. It’s essentially a way of categorizing events. If you can really break your events up into calendars then you will basically solve your export problem for now and into the future. As time goes on and you wish to reimport new events, if you’re only importing a few hundred events you should be in the clear. If there is no great way to categorize all those events, perhaps it could be done by date?

Have you ever run thousands of posts or events on a WordPress installation before? It seems like most servers are able to handle a couple thousand with grace. But, once you get much more than that the cheapest hosting packages (~$10/mo) are no longer powerful enough to serve pages without delay. I just want to give you some warning about this.

If our iCal plugin isn’t going to satisfy your needs here please let us know. I realize you are outside of our usual return window for a plugin, but I would still to like to see if we can get you a refund for it. There’s nothing more dissatisfying than purchasing something you can’t use.

Cheers!

– Brook

[Brook]

Howdy Scott,

You are definitely correct on those steps.

The HTML is just a portion of what you need though. Checkout this file around line 936:

/wp-admin/includes/class-wp-press-this.php:936

You will see that there is quite a lot of HTML and PHP powering the tag form. That’s because it’s not just one form, but multiple forms to allow adding new tags and selecting old ones.

I hope that information helps. I have no idea exactly which JS file you will need to include from the WP Admin. I have never built this modification myself or else I would share the code. But it is likely there will be more than a few JS files needed to get all of the dependents. Once you have it the HTML included and the basic JS you will likely notice errors inthe browser console referencing functions that are undefined. Search for those in your WP install to find which JS files/functions it expects, then include those as well.

Cheers!

– Brook

[Author]

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