My Licence Key is not valid

[1d3nt1tr163]

I renewed in August but the licence key is no longer valid

[Brook]

Howdy 1d3nt1tr163,

It’s nice to meet you. I am sorry that you are mistakenly seeing that notice. I will help you get to the bottom of this.

Would you mind answering a few questions so I can zero in on the solution?

1. What is the domain for the website showing this error?
2. Is this regarding a license for WooCommerce Tickets?
3. We actually do not show any record of your purchasing a license for WooCommerce Tickets from this account. But sometimes users register a second account on our website. If you think you might have a second account, could you provide the username or email addresses you think would be associated with it? Or perhaps the purchase receipt we would have emailed you when the order was processed? You can share this information privately via email with support @ this website.

Cheers!

– Brook

[1d3nt1tr163]

Here are my order details:
#997173 August 19, 2015 Completed $209.00 for 1 item View

This was to renew the licence to use the Calendar Pro across multiple sites;

However this no longer works and states the key is no longer valid. Despite me renewing. Please help.

[Brook]

Thank you for digging up the order#!

#997173 was an agency renewal for Community Events and thus a different license key than the one you shared. (I redacted that from your post so no one tried to add sites to your license.)

Did you wish to renew Events Calendar Pro instead of Community? If so I can get those exchanged for you no problem.

Thanks again for all the info, really helped get to the bottom of this fast.

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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