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Howdy Dave,
Thank you for clearly detailing what you have tried. This is very strange, particularly for the problem to have persisted during a conflict test.
Could you try going to WP-Admin > Events > Settings and toggling “Recurring event instances”. Is it currently on or off for your site? There has been some strange behavior surrounding this since 3.12.3 or so.
Please let me know. Cheers!
– Brook
Excellent. Thanks for your understanding. We have seen 5 people request this, which automatically makes it a bit of a higher priority than some of our other feature enhancements. I doubt you will see this in the 4.0 series as we have stopped adding features a while back, but maybe the 4.1.x series.
We’ll get back to you when the feature is nearing release.
Cheers!
– Brook
Oh okay, I follow. Thanks for clarifying. In that case you could want to wrap the “There was a problem submitting your event…” with that code. Here is a modified version of it that fires when you are not editing an event:
if ( strpos($_SERVER['REQUEST_URI'], '/events/community/edit/') !== 0 ) { // You are not editing an event }That work?
Cheers!
– Brook
Thanks for the feedback artmil. I will keep that in mind.
I am glad it is working for you. Happy calendaring!
- Brook
Howdy nucreative,
Great work getting to where you are. That’s exactly what I would have done.
I can’t say for sure without seeing your PHP error log and playing around wtih it. But you are probably on the right track. I see a couple implodes in there that will probably halt things and throw an error when passed a string. You might try removing them, or casting your string as an array with only one value.
I hope that helps! We’re happy to provide pointers where we can, but due to the nature of customizations can’t always provide great insight.
Cheers!
– Brook
Howdy RJM,
Thank you for sharing the details of everything you have tried so far.
Quick question, are you on Events Calendar Pro 3.12.5? The latest .5 version fixed an issue with Week view being blank. I am wondering if it will help here.
Cheers!
– Brook
Howdy Ollie,
I am happy to help answer your questions. I can make this easy, the answer to everything except 5 is yes, the plugin has that feature built-in. Regarding #5:
Auto-discount if the customer is buying more than four tickets.
This is possible with WooCommerce Tickets when you use a second free addon, WooCommerce Bulk Discounts. With that you can specify a bulk discount such as 4+ tickets equals a % off the cost.
Does that all make sense and clarify things for you?
Cheers!
– Brook
Howdy Karly,
I would be happy to explain. When we added the ability to select multiple recurrence patterns our old simple descriptions were no longer able to handle the complexity.
We are investigating ways to simplify them and still handle complexity. It might be possible to simplify some of the patterns, such as the one you suggested. But it is likely not going to be possible with all of them.
I am adding you to our list of users who want this simplified. When a fix is made available for this we will notify you that it is ready, and provide instructions on how to obtain it.
Does that all make sense? Will that work for you? Please let me know.
Cheers!
– Brook
Howdy Quincy,
I just checked your account and can see that you have now activated the license for djjustinmusic1.org. It looks like you figured it out already! But for any future users who come across this topic I wanted to share this guide. As you can see in that link, you deactivate license from My Account but do not add them there. To add a license go to the website where you have installed the plugin, input the license key, and hit save.
Is this issue now resolved for you?
Cheers!
– Brook
Howdy Prebenjensen,
I am sorry updating has caused some hassle. I would love to help you figure this out.
First of all, it sounds like you are running an outdated version of WordPress. It is probably a good idea to upgrade that first. Tutorial: Updating WordPress and Making Backups. That backup outlined in the guide will be helpful too so you can revert things if something happens.
Once WP is update, try updating the plugins again. Simply clicking update plugins works 99.9% of the time. But, if for some reason that is giving you issues, you can instead do a Plugin: Manual Update. You can skip the step about making a backup since you will have already made one.
Now everything should be up to date, secure, and working smooth! Does that all make sense?
Cheers!
– Brook
Howdy Karly,
Thank you very much for taking the time to clearly detail the problem and what modification you are using. I would love to help you with this.
I have done some investigating. Every area where a field clears upon submission is the result of a bug in our plugin:
All recurrence rules entered are reset (rule changes back to “once” and user must re-enter all rules).
Data entered into any of the Organizer fields (Organizer Name, Organizer Email, etc) is erased.
Warning: stripslashes() expects parameter 1 to be string, array given in /wp-content/plugins/the-events-calendar-community-events/src/Tribe/Event_Form.php on line 204
For Additional Fields that are checkbox options, any selected options are erased upon the page refreshing and the required fields error messages being shown.
As such they will require us to create an update to the plugin itself. We will likely need to fix this in version 4.0.x of the plugin, which will be due out in a few weeks.
The final issue you have reported:
When editing an recurring event via the Community Events form, the message “Warning: You are editing a recurring event. All changes will be applied to the entire series.” is displayed at the top of the form. However, this leads to the custom error message that is set for the form to also be displayed. I assume this last item can be fixed by adding an additional conditional statement in the functions.php file to not return the custom error message when the page is initially displayed when the user starts to “edit” the recurring event?
I actually can not reproduce this error with the code you shared. When I edit an event, the only error message that shows up initially is the recurrence series one which is expected behavior. Upon submit more errors may show if the required fields are empty.
However, to answer your question you can detect if this an edit event page by doing the following:
if ( strpos($_SERVER['REQUEST_URI'], '/events/community/edit/') === 0 ) { // You are editing an event }Thanks again for the report. Does my response make sense and fully answer your questions?
Cheers!
– Brook
Thank you Terri for letting us know. As you know we rushed that feature out the door a bit due to demand. We probably did not test old events to see if they still work.
I will discuss this with the team and see if it is something we can find a fix for. That way for users who can’t recreate old events, they can still edit the description.
Cheers!
– Brook
Howdy eandp,
I would love to help you with this. When you see an Allowed Memory error like that it typically means your database/website is growing, and needs a little more power from the server to handle it. Once you get enough comments or posts (which include events) the website can start needing more memory than it currently has.
The good news is most hosting providers allow you to change the memory limit by editing your config file. Right now yours is likely set to 64MB or so. You might try changing it to 128MB. You will have to ask your hosting provider how you can increase the memory limit, as it varies from host to host.
Knowing that, are you able to get the config file changed and thus make the server handle the size of your website?
Cheers!
– Brook
Howdy artmildesign,
First of all, I am sorry this message was not clear and is causing you a pain. You do not need to purchase a new license if you don’t wish to get continued support.
The error is correct, the versions need to match. If you don’t plan to update Pro (which requires a license) then you must keep The Events Calendar on the 3.9.3 version. You can download past versions of The Events Calendar here: https://wordpress.org/plugins/the-events-calendar/developers/ Once you have a past version you can install it, thus “downgrading”. A full tutorial can be found here: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
When you downgrade you may notice error messages when editting recurring events. If you reselct the recurrence schedule and hit Save/Update, the error messages will go away.
Does that all make sense?
Cheers!
– Brook
Howdy Abrar,
It would seem that portions of the event details are getting improperly interpreted as categories and causing much of these oddities. I am logging this as a bug so that our developers can patch it in a future version. In the mean time I will see if I can find a temporary fix so you can import data without hiccups.
I will investigate some more tomorrow and give you a temporary fix if any can be found for the current version of the plugin. Thank you again for reporting this bug and sharing all of your information.
Cheers!
– Brook
