When updating from 3.9.3 to 3.12.3, the website went completely down.

[prebenjensen]

Wordpress 3.9.0 with Canvas theme.
First it could not find the installation. Then the website went down and I could not get to the control panel.
I was therefore forced via ftp to repair the site.
I dare not, trying to update to the latest version again, do you have a solution?.
I also have the pro version, but it the events calendar that broke my website.

[Brook]

Howdy Prebenjensen,

I am sorry updating has caused some hassle. I would love to help you figure this out.

First of all, it sounds like you are running an outdated version of WordPress. It is probably a good idea to upgrade that first. Tutorial: Updating WordPress and Making Backups. That backup outlined in the guide will be helpful too so you can revert things if something happens.

Once WP is update, try updating the plugins again. Simply clicking update plugins works 99.9% of the time. But, if for some reason that is giving you issues, you can instead do a Plugin: Manual Update. You can skip the step about making a backup since you will have already made one.

Now everything should be up to date, secure, and working smooth! Does that all make sense?

Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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