[Brook]

Thanks for trying that Dave.

I’m definitely not ignoring those two errors, but I doubt they are related. They will almost without a doubt go away during a conflict test, but your real problem evidently did not. The only way you would see JS errors like that during a conflict test is if the plugin files became corrupted, which is extremely rare.

This is truly puzzling. We could try a couple of things here:

1. You could send us a copy of your database. I will then use that database to replicate your site on my test system, and see if I can reproduce the error. After reproducing an error a fix usually is quite easy.
2. Retry the conflict test, making sure to deactivate plugins and switch themes at the same time. In particular watch and see if the JS error goes away when you switch your theme. I understand if you don’t want to try this again though, you seem like a very thorough and methodical debugger so you probably have a high degree of confidence that the result will be the same.
3. Reinstall the plugin. Try deleting it from WP admin, and then redownloading and installing it.

Let me know which option you want to forge ahead with.

Thanks, Dave.

• Brook

[Brook]

Howdy Karly,

It looks like you might also need to add the following to that CSS rule:

 margin: 0;
line-height: 16px;

I think that will work. It might have further side-effects though. 🙁 It looks like Avada might not support the Filter Bar.

That work?

• Brook

[Brook]

Excellent. Happy to be of assistance. Thanks for getting back!

– Brook

[Brook]

Howdy Valentin,

We would love to help you with this. But do you mind logging in with your account first and then posting in the support forum here. Or, if you don’t have an account you still qualify for free support from our community of volunteers over at WordPress.org: The Events Calendar.

Cheers!

– Brook

[Brook]

Howdy Jordan,

We would love to help you with this. But do you mind logging in with your account first and then posting in the support forum here. Or, if you don’t have an account you still qualify for free support from our community of volunteers over at WordPress.org: The Events Calendar.

Cheers!

– Brook

[Brook]

Howdy James,

Good question. I wasn’t sure myself until trying to recreate your steps. Good news, the data is not truly deleted.If you are decent with PHP My admin or MySQL then you will be able to recover it. Follow these steps:

1. Recreate your Additional Field via WP Admin.
2. Find a post that you know had the data filled in with the previous field. Edit the post, and obtains its post ID form the URL.
3. Do a MySQL query for that post. If your post ID is ‘201’, do this query: SELECT * FROM wp_postmeta WHERE post_id = 201
4. One of the meta values returned will be the data you “lost”. The meta key will be something like ‘_ecp_custom_2’. Make a note of what it is.
5. Now go to the wp_options table, and edit the option_name ‘tribe_events_calendar_options’. Inside you will find a serialized array with some_ecp_custom_#. Find the one that is the new number/field you created, and change it to the number you obtained in step 4. Save thid.

You should in theory see all of your old data now for that field! Does that all make sense? Did that work for you? Please let me know.

Cheers!

– Brook

[Brook]

Howdy Sebastian,

Good question. We currently do not support anything like that. It is probably possible with some modification, but you will likely need to know a decent amount of PHP and WordPress to write such a modification.

If you would like to see this feature in our calendar please suggest it: UserVoice (feature suggestion page for The Events Calendar)

Does that answer your question?

Cheers!

– Brook

[Brook]

Howdy Karly,

I bet I can help with this. Haven’t seen this before but I think the fix will be simple. Could you try adding this to one of your CSS files:

body .tribe_events_filters_show_filters {
height: 16px;
width: auto;
}

I think that will fix it. It has in my testing.

Cheers!

– Brook

[Brook]

Excellent! Happy to hear it. Thanks for getting back, Karly.

– Brook

[Brook]

Thanks for the info Dave. I am sorry if I was not clear before, could you try toggling it to on? Does that change things?

• Brook

[Brook]

Howdy Robin,

Thanks for getting back. Typically we do not help two users per topic as in our experience 70-80% of the time they have different root causes of problems. And thus it only gets more complicated trying to handle both in one. But I will try to help you for as long as I can.

If you guys do have the same issue, I have an idea on what might be causing it. Could you share a link to an event that is doing this?

Thanks! – Brook

[Brook]

Thank you for clarifying Roland. I misunderstood, I thought you were saying Week view was the default view, thus when you click category it would be attempting to display the week.

I definitely  understand what the problem is, category view is displaying “nothing found”. I hatye to ask this, but it is the logical next step here. Could you try to test if a “conflict” is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting.

What’s the result of that?

• Brook

[Brook]

Excellent! Thanks for your understanding. Sometimes our tools aren’t as flexible as we would like.’

• Brook

[Brook]

Howdy Terri,

I will definitely keep it open as long as I can. Our threads automatically close after 2 weeks of inactivity, and there is nothing I can do to stop it. 🙁 But, even if you get the auto close message we will still update the thread when there is relevant activity, such as when a fix is about to be released for a bug you reported.

I will respond here again when I know whether this is something we plan to fix. Hopefully I will know in the next few days. Have to consult the devs, and they do not keep the same schedule as our support team.

Thanks again for the report!

• Brook

[Brook]

Howdy guys,

I would love to help you with this. Thanks for clearly detailing what’s going on and what you have tried.

Have you tried “flushing permalinks”? If you are unfamiliar with this process, try the first step/subheading in this guide: Troubleshooting 404 Page Not Found error. Does that fix things?

If not, then it is very possible another plugin or your theme is accidentally warping our rewrite rules. We would need to find out what is doing this so that we can find a solution for it. This guide walks you through how to test for such a conflict, and then identify what is conflicting.

Please let me know the result of those tests. Cheers!

– Brook

[Author]

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