Brook

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Viewing 15 posts - 1,561 through 1,575 (of 4,796 total)
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  • in reply to: Ticket Email template #1087608
    Brook
    Participant

    Howdy John!

    I would love to help you with this. Based on what you’ve said I’m think the file you are looking for is located here: /wp-content/plugins/event-tickets/src/views/tickets/email.php

    If you need further assistance would you mind logging in so I can verify your support access? Or, if you don’t have/want a license (which includes a year of support) you should checkout the volunteer community on WordPress.org: The Events Calendar. It’s not the same level of support, but it’s free! We even check those forums once each week and help to the extent we can.

    Cheers!

    – Brook

    in reply to: ticket/rsvp features? #1087605
    Brook
    Participant

    Howdy Jay Thompson,

    Good questions.

    • Ability to send an email to a specific admin (or other email address) when a site visitor RSVPs?

    We do not yet offer that ability. We are wanting to add this feature as soon as we can, but it’s likely going to be a few more months before we can start building it and then release it as an update.

    In the mean time some people have added this capability using some custom code: https://github.com/thebeard/events-calendar-pro-organizer-mail That code is specific to Event Tickets Plus/WooCommerce, but if you or someone you have on hire is good with PHP it could certainly be modified to work for RSVPs as those are extremely similar on the backend.

    • Ability to edit/control the “sent from” email address on the RSVP confirmation to the user?

    This can already be accomplished with a little bit of PHP knowhow. The email itself is sent using wp_mail(). The $headers arg is an array, and is run through the filter ‘tribe_rsvp_email_headers’. Checkout the documentation on wp_mail() there if you’re not familiar with it, it shows you how to set the custom ‘From:’ header.

    If you would like to see this become a feature rather than a small code modification, please by all means request it: UserVoice (feature suggestion page for The Events Calendar)

    Does that all make sense? Please let me know.

    Cheers!

    – Brook

    in reply to: Event Organizer not showing up #1087602
    Brook
    Participant

    Howdy Leah,

    I would love to help you with this.

    That is certainly strange. I wonder what would happen if you tried editing the event and temporarily changing the Organizer to a different one, then hitting Update. Does it show up once you refresh the event page? If not, would you mind temporarily switching themes to one of the default Twenty Somethinteen ones, and again refreshing the page. Does the organizer show up? Feel free to switch back to your current theme when you’ve tried this test.

    Let me know if you have any questions along the way. Cheers!

    – Brook

    Brook
    Participant

    Howdy Ray,

    I would love to help you with this.

    Just to clarify, are you referring to the ‘<< All Events link’ on that page, or the next/prev events links? If you are talking about the Next and Previous events links you can hide them quite easily with CSS:

    body.single-tribe_events ul.tribe-events-sub-nav { display: none; }

    Or if you prefer to completely remove them, you can do so with a theme override (Themer’s Guide) for the single-event.php file.

    Is that what you were looking for? If not, can you please clarify what you would like to remove? Cheers!

    – Brook

    in reply to: Show sidebars on calendar view (pro) #1087596
    Brook
    Participant

    Howdy Kristine,

    Good question. Hopefully I can help you find a solution easily, but sometimes your theme adds those sidebars in a nonstandard way and it can make this very complicatedto near impossible.

    The typical way for a theme to add sidebars is by creating a Page Template which has them. So adding those sidebars is as simple as finding the right Page Template in WP-Admin > Events > Settings > Display. Have you tried each of the options from those drop downs? Does one of them show the sidebars you’re after?

    If not, then adding the sidebar will require a fairly intimate knowledge of how your theme is designed. Whatever code it uses to add those sidebars, you will have to copy into a new page template. Sorry I can’t be more specific on this part, it completely depends on your theme and there is no way for me to know how it adds the sidebar. But more than likely simply changing the above option will work and you won’t need this step. 🙂

    Does that all make sense? Did that help you add the sidebars? Please let me know.

    Cheers!

    – Brook

    in reply to: Show Events on this Location widget #1087595
    Brook
    Participant

    Howdy Marcel,

    I would love to help you with this.

    Are you familiar with how to make theme overrides? If not first familiarize yourself with our Themer’s Guide so that the rest of these instructions will make sense.

    Now create an override for /events-calendar-pro/src/views/pro/widgets/venue-widget.php . Inside of that you will see almost at the very bottom of the file this line:

    <a href="<?php echo esc_url( tribe_get_venue_link( $venue_ID, false ) ); ?>"><?php printf( __( 'View all %1$s at this %2$s', 'tribe-events-calendar-pro' ), $events_label_plural, tribe_get_venue_label_singular() ); ?></a>

    This line is set to show up whether the venue has events or not. It you want it to only show that link when the venue has no upcoming events, move it up a couple of lines just above the:

    <?php endif; ?>

    That waa it is now inside of the if block that only shows up when there are events.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Calendar disappeared #1087592
    Brook
    Participant

    Howdy Nathan,

    That’s crazy! I definitely will help you get to the bottom of this.

    To start with would you mind sharing your system information? You can grab it paste it here. Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    Also, have you tried a conflict test yet? This guide walks you through how to test for a conflict, and then identify what is conflicting.

    Cheers!

    – Brook

    in reply to: Google says "dtstart: missing and required" #1087589
    Brook
    Participant

    Howdy Alexander,

    It would seem that your theme is likely out of date. There should be no structured data on the widget whatsoever in 4.0.7. But your theme is apparently overriding this file: /tribe-events/pro/widgets/modules/single-event.php and adding the malformed structured data to it. Updating this file and removing the structured data CSS tags from it should remove this issue.

    I would not worry too much about it though, it should have no impact on your SEO. The error itself indicates that Google can’t use the structured data in its listings, but that data shouldn’t be there anyways so that’s no problem. This is not at all like a 404 or something that has a negative impact on your page rank.

    Does that all make sense? Did that answer your question? Please let me know.

    Cheers!

    – Brook

    in reply to: Filters covering event list on mobile #1087494
    Brook
    Participant

    Howdy Jesse,

    Thanks for taking the time to report a bug. It looks like you are the first person to discover this out of our many thousands of users! I just logged this as a bug in our system so a dev can take a look at fixing as quick as we can, then we’ll package that fix up with a future release of our plugin.

    Thanks again. Please let me know if you have any questions in the mean time.

    Cheers!

     

    in reply to: CSV Import not working #1087444
    Brook
    Participant

    Howdy Lee,

    I definitely have some example files. We have three here: CSV files options and-examples. Are those sufficient? I also have a mock data generator I could use to mock you up some more if needed.

    What are you using to generate the CSV? A spreadsheet program like Excel?

    One of the keys with the dates is that it is best to use the international ISO format: YYYY-MM-DD. This is the format computer programs use and so they understand it best. If you’re getting date imported that don’t quite match, it might be the date format.

    Does that help get you what you need to succeed? I’m plenty happy to help where ever I can.

    Cheers!

    • brook
    in reply to: "Next month #1087429
    Brook
    Participant

    Awesome! Happy to hear it. Thanks for getting back.

    • Brook
    in reply to: Upgrade Breaks Event List Navigation #1087427
    Brook
    Participant

    Not really I’m afraid. Many plugins treat things differently when you’re logged in, so that does not help narrow it down much. I think our best clue at this point is the remove_menu_page() function. And since you’ve narrowed it down to having to be logged out, that helps too. I’d continue your conflict testing while logged out and see if it becomes more consistent.

    Sorry its such a pain. I wish there was more I could do from my end. Likely any plugin that uses the WP Ajax API is broken right now on your site, which of course includes ours.

    • Brook
    in reply to: CSV Import not working #1087101
    Brook
    Participant

    This reply is private.

    in reply to: "Next month #1087097
    Brook
    Participant

    Howdy Bill,

    I would love to help you with this.

    That’s actually intended behavior. The Next Month link will only show up if there are future events. But if the currently viewed month contains the futuremost event, there’s no reason to show the link and so its not shown. In addition to preventing users from continuosly clicking on a button that shows no new information, hiding the future month link also improves SEO.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    in reply to: Replacing calendar icon with thumbnail #1087096
    Brook
    Participant

    Howdy Britt,

    I would love to help you with this. Of course I can not write and test all the code for you, but I can definitely point you in the right direction.

    The datebox/calendar icon is the <div class=”list-date” /> . If you strip that and its children out the date box will go away. To replace it with a featured image just call the featured image function: tribe_event_featured_image() . You will probably want to wrap the featured image in a div of your own making, along with some CSS to get it the right width and add some margin.

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

Viewing 15 posts - 1,561 through 1,575 (of 4,796 total)