[Brian]

Ok thanks for adding that coding.

Since that did not help can you please follow our Testing For Conflicts Guide:

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

And see if that can help narrow down the conflict.

Thanks

[Brian]

Thanks for providing the coding.

I added it to my site to see if that would replicate the issue.

However it did not reproduce the error. So maybe the single-event.php template is correct.

Are there any other files you have that you customized? That might be a place to start looking instead of the single-events.php.

Let me know and we can go from there.

Thanks

[Brian]

The single event template is all in the The Events Calendar, so no need to look for edits in both.

This template should get you started:

\the-events-calendar\views\modules\meta.php

It has a reference to the organizer template that you can remove that you can remove or comment out.

Single Organizer
Pro does have the single organizer template:

\events-calendar-pro\views\pro\single-organizer.php

You may want to add a redirect from there to the main event calendar.

That is the main spots. There maybe views that show organizer links if they find an organizer so you may have to search and find those if you would like to remove them, but they may not show if you do not have any organizers.

This should get you close to what you are looking for so you can take it from here to get it exactly how you would like.

Let me know if you have any follow up questions, but this is about it on what we can provide for a customization.

Thanks

[Brian]

Thanks Andy for helping out here.

Andy is correct in Multisite it is in the Network Admin or it can be just in the main blog under Events > Settings > License Tab.

Let me know if you are having troubles there.

If this is a regular site can you please verify Pro is active in your plugin section of your site.

Let me know and we can go from there.

Thanks

[Brian]

Hi,

Thanks for purchasing Pro. I can help you out here.

You are correct Pro does not show in the plugin search as it is not on WordPress.org only The Events Calendar is there.

When you purchased Pro you should have a receipt email that has download links that you can use to download the zip file of the plugin to your computer.

Then on your site go to:

Plugins > Add New

Click Upload Plugin on the top left of the screen.

Then find the file you downloaded for Pro, Upload it and activate.

Site Download
You can also login to your account and go to:

Account Central > Downloads

And get the latest version there as well.

Let me know if you run into any issues.

Thanks

[Brian]

I am glad to see you were able to fix this issue.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Your Welcome

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Ok Sounds good.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Sorry for closing the ticket early. There was nothing else we could provide there and I incorrectly assumed you already made the customization.

Modifying the template I suggested:

\the-events-calendar\views\month\single-event.php

Should not doing anything for the tickets on the single event pages.

The template for Single Events is located here:

\the-events-calendar\views\single-event.php

I did visit the page you linked to and notice there were no tickets there. However, I visited other events and they were showing the tickets.

I also removed the coding I suggested on my site and tested with WooCommerce tickets and the ticket fields remained.

I just visited your site and see the tickets are working again. Did adding back the coding to this template fix that?

\the-events-calendar\views\month\single-event.php

Or was there something else?

Sorry again for the frustration with this, let me know if you would like more help on this.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need any other on something else please post a new ticket.

Thanks!

[Brian]

Thanks for the input.

If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

http://tribe.uservoice.com/forums/195723-feature-ideas

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Not sure what might be missing that is causing it. Are you able to take a new single-event.php and add your coding in one block at a time and see if you get solve the issue that way.

If I took a quick guess I would say a class is missing in a div or this function might be missing:

<div id="tribe-events-header" <?php tribe_events_the_header_attributes() ?>>

If you would like me to take a look on Monday please post your custom coding in a pastebin(or gist) and share a link here as a private reply if you would like.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

“does this mean they are not compatible with version 4.0.1?”

No 4.0.1 is a bug and security release so we are compatible with it.

I am afraid I am not sure how much I can help you out. Our plugin creates the tickets for WooCommerce, but we do not modify or change the Payment Process that is still all handled by WooCmmerce. So I am not sure what the issue is there

I do not think updating our plugins will help with the paypal payments as that would not change any of the coding for that. I am not try to pass you off to them, but WooCommerce would have a better idea of what is going on or have a way to help you out more then we could.

I will try to answer your questions, but we are in dark about the payment processing as much as you are.

Sorry I cannot be of more help in this message, let me know if you thinK I can help out in some other way.

[Brian]

Hello,

I hope it is the right purchase.

There is an option to edit a single recurring event. If you hover over the title of a recurring event you can see Edit Single

Clicking that will enable you to edit just that event. However, editing an event that way breaks it out of the recurring event group after you edit it. So it will be a single event from now on and no longer part of the recurring event series. That only matters in the admin on the front end it will still look like it is apart of the series.

Does that answer your question?

[Brian]

Hi,

That is an interesting customization. I can try to help point you in the right direction.

This is the file you might be able to add the coding to once moved to your theme: (instruction are in that file where to place it)

\the-events-calendar-community-events\views\community\event-list.php

Beyond that it’s possible for sure – but I’m afraid that sort of customization is a bit beyond what we can help you with here on the forum. Some good WP coding knowledge would definitely be required to get it to work.

Let me know if you have any follow up questions.

[Author]

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