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Happy to be of service! 🙂
By the way, if you have a minute or two, we will love it if you would write a few words for us here:
http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5Thanks in advance. 🙂
Hi, Andy. I’m sorry to hear that the update is causing you more issues. That sounds really frustrating.
There is a possibility that a hotfix which we will be releasing for 3.4 (probably launched on Monday) will resolve the issue you’re seeing. Once it comes out, would you mind installing the hotfix , and then flushing your permalinks (by going to Permalinks settings and clicking “save”) after activating TEC?
For us to be able to help you out, we really need a copy of your theme. (The theme developer has it much easier because our plugin is freely available in the WP Repo.) Would you mind sharing a link to it in a dropbox or something, in a private reply? If you can give us that and confirm that the hotfix doesn’t resolve your issue, we’ll see what we can do to figure out what’s gumming up the works.
Again, sorry you’re experiencing these issues. Hopefully, we’ll be able to get you back in business early next week!
Wow! That’s great to hear, jonathanhaswell.
On the other hand, we managed to sneak in the fix to our latest update that released yesterday afternoon. If you update to version 3.4, you should be able to remove the code snippet and have things back to normal.
Thanks for your patience while we got things straightened out! Also, thanks for reaching out to Eventbrite. If they have any suggestions for us on how to be notified before they make changes like this in the future, we’d be most grateful!
Hi, folks! Good news!
We managed to sneak in the fix to our latest update that released yesterday afternoon. If you update to version 3.4, you should be able to remove the code snippet and have things back to normal.
Thanks for your patience while we got things straightened out!
You’re most welcome, Darren!
Also, we managed to sneak in the fix to our latest update that released yesterday afternoon. If you update to version 3.4, you should be able to remove the code snippet and have things back to normal.
Thanks for your patience while we got things straightened out!
Hi, Andrew! This is a great question and a rather popular request.
At this time, we haven’t implemented anything like it in TEC, but we are seriously considering it. If you wouldn’t mind adding your vote(s) to the suggestion on our User Voice forum, that would help us prioritize it when we’re evaluating which feature to implement next.
Sorry we don’t have a more immediate solution for you!
Hi, kcraign2vb. Great question!
It definitely looks like the plugin is trying to escape the apostrophes. Do you know if they are curly or straight? That might make a difference.
Hi, shingletown. I really do apologize about this. As you have surmised, it’s entirely out of our hands. 🙁 Eventbrite is becoming less and less open in their API, and unfortunately, they’re hurting their own customers like you.
So far, they have been absolutely unresponsive to our requests, but end-users have found them very receptive. Here’s a post from a user that was in a similar situation back in December:
We’d be very grateful if you’d get in touch with their support and let them know how frustrating this is for you. Hopefully, if they hear enough feedback from their user-base, they’ll start opening up their API a little.
That said, you make a great point about being specific about the limitations on our product page. We’ll see about updating that right away. Thanks for the suggestion! 🙂
Great question, srsackman!
You’ll find these setting in the WooCommerce Setting page on the Emails tab. Here’s a screenshot: http://d.pr/i/gEfL
Be sure to go through all the different screens on the Emails Tab! 🙂
Hope that helps!
Hi, diego89pacio. Excellent questions!
- <span style=”line-height: 13px;”>Usually, this has to do with an order not going through the order not being completely processed in the WooCommerce system. Would you mind confirming that the orders have a green checkbox next to them?</span>
- To my knowledge, there’s no way to restrict a user to only viewing certain categories on the backend. I would guess that if you had the knowledge and skills you could create some kind of logic to have WooCommerce send emails to certain people based on the event, but that sort of customization would be outside the scope of the forum.
Please let us know how it goes!
Great question, digg! 🙂 Have you had a chance to check out our Themer’s Guide, linked in the sidebar? That will give you a good run-down of how to modify things where.
For editing the tickets that are sent by email, you’ll be modifying the email.php which lives in the wp-content/plugins/events/views/tickets/ directory. Please check it out and let us know if that’s going to work for you. 🙂
Thanks!
Hi, briancox. You can thank Eventbrite for a silent update to their API on Wednesday night/Thursday morning. Eek!
As it happens, we were able to sneak in a fix before we launched version 3.4 of the plugins. Would you mind updating and seeing if that does the trick for you?
Thanks!
Great question, Christina!
It definitely looks like something odd is going on with your calendar installation as a whole. Do you notice that the event from last November is in your upcoming events list?
First, I’d recommend that you try flushing your permalinks. To do that, simply go to the permalinks settings page and click save. That should refresh them all.
Once that’s done, check out the event page and see if it looks better. If not, your best bet it to try to figure out if your theme or another plugin is conflicting with one of ours. The easiest way to do that is to deactivate all other plugins, switch to a default WP theme linke Twenty Twelve, and then start reactivating things one by one until you figure out if there’s one in particular that the behavior is linked to.
Please give that a shot and let me know how it goes. 🙂
